Servers are trash
The servers are trash app never wants to load and the photos have to be uploaded almost 15 times bc they fail to upload at least 80 percent of the time. Then when you close the app and re launch you will have 30 Photos that’s just the same two duplicated
App fails to launch on iPhone 6
Upon opening, the service monster splash screen briefly shows before the app crashes.
Have tried: force closing/re-opening; restarting phone; reinstalling app; phone is running latest available os version; updated all installed apps
Have tried: force closing/re-opening; restarting phone; reinstalling app; phone is running latest available os version; updated all installed apps
App is trash
Photos all day to upload if they even do. The app
Constantly crashes. Take forever to load pages and the most recent update made it to work I can’t save notes and have to force close the app to even use when I try to add a note bc the save and Close buttons don’t work
Constantly crashes. Take forever to load pages and the most recent update made it to work I can’t save notes and have to force close the app to even use when I try to add a note bc the save and Close buttons don’t work
Desperately needs more updates
5 out of 10 uses this app crashes or stop loading pages forcing you to have to restart the app. Uploading pictures on network data is very spotty even in urban areas where 5g is readily available. Needs a reporting system for when app crashes so that developers can see realtime what’s going on. It feels like this app was created in a rush and not thought out completely. Unfortunately I’m forced to use whatever is available since my business is based on this software. It does have potential but needs to be worked on regularly to work out bugs. When these issues are worked out would love to give a 5 star review
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Unstable
App was pretty stable up until a few updates ago. Wasn’t perfect and could have been better. Now you really need to close the app after every use; sometimes in the same session. Crashes all the time. Feels like it goes into an endless loop when trying to refresh data even on WiFi. Some fields that have data are blank in emails, line items, and service items.
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Response from developer
Hi there, We've released an update that should have fixed the crashing issues. Let us know if you're still experiencing issues! Thanks so much.
Try House Call Pro
Mobile app is worthless. Constantly crashing and full of bugs.
Could be good
Constantly have to re log in and refresh pages. Slow. And techs have same trouble
Fix the bugs
There are so many bugs in this app. Crashes with maps, crashes when you load it, logs you out 5 times a day, schedule doesn’t show, clicking on a client it goes into forever load, loading pictures it crashes, try scheduling a customer is next to impossible b/c the UI is bad, and that just to name a few.
I don’t recommend this app.
I don’t recommend this app.
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Terrible scheduling software
Not mobile friendly, Not easy to use, Its expensive, Logs you out, Glitches Deletes appointments on its own Not worth the money
Mobile app is full of flaws
Their software has good intentions. Their desktop version is solid for the most part. Their mobile app has nice features but is full of bugs that they let linger. For instance, their text messaging feature in the mobile app is blank, you can’t see what you’re sending, but it’s there. It’s not reassuring to send messages this way. It’s been like this for at least a month. They keep promising to fix it with each new release. The release comes out and the problem are still there. With each new release, it brings a new set of problems. I wonder how much testing they do before they release it.
The people on the helpline, for the most part are very good. It’s the people they answer to that seem to be the problem. They don’t have a sense of urgency when it comes to fixing these issues.
I’m being forced by my franchiser to use this company. I would’ve put them in my rearview mirror if I had my own choice.
I hope they get their act together and soon.
The people on the helpline, for the most part are very good. It’s the people they answer to that seem to be the problem. They don’t have a sense of urgency when it comes to fixing these issues.
I’m being forced by my franchiser to use this company. I would’ve put them in my rearview mirror if I had my own choice.
I hope they get their act together and soon.
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Not Good
Mobile is poor when it comes to scheduling jobs via your phone. It glitches and requires you to log in constantly. The desktop version UI is poor and some of it does not make sense. Any additional features like emailing texting review request are all paid added extra features. ServiceMonster loves to nickel and dime you. I don’t recommend them.
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Still waiting
It’s been almost a year and still no updates on the app
Convenience with bugs
I like the convenience and flexibility of the program in general. But the bugs in the app make me keep looking for a better solution. I’ve tried reinstalling the app. Bugs exist on all iPhones I’ve had.
Response from developer
We're sorry to hear that you are having issues with the notes field. Please reach out to support@servicemonster.net and our support team will be there to help you!
Job history
It would be very helpful if you allow us to be able to go back more than 2 weeks to review old jobs and history like the previous app allowed. The only way for this to be done now is for the company admin to allow us access to all employees scheduling. For obvious reasons the company can’t allow this. Can you change the parameters for the different security roles to allow the assigned person to each role to be able to go back and review their full histories on previous jobs ?
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Great Service
Love everything about this app. Would love to see you add CarPlay to the app for a lot of newer vehicles to be compatible for in dash service.
So many issues!
It barely works. But don't put notes in when you create an appointment. It'll lose them. It often logs you out then crashes twice before working properly.
Works maybe half the time
Use this app everyday for work going to different jobs and keeping track of everything that needs to be done. Nothing more frustrating then the app you rely on not working. This isn’t a once in a while problem it’s at least once a week more often then not daily. Have to delete and reinstall the app just for it to refresh
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Response from developer
Please pass more information about this issue to support@servicemonster.net so that our support and development teams can address the problem that you are having.
Camera
The camera function annoyingly crops photos down smaller for no reason. It’s already hard enough to frame what you are photographing. I don’t need it cropped down any smaller. Please fix this.
White screen
Everything I try and log into this app, a white screen comes up and it’s stuck
Couldn’t run my business without it!
I have been a Servicemonster user for 10 years. They offer great support if needed and continue to improve the software. It’s a great value for the money! Between Servicemonster, Quickbooks and Ringcentral we can run our entire home service business with a laptop and smartphone. With features like drip campaigns, fill my schedule, data tags, API you can automate a lot of processes and minimize “busy work” or admin staff. Highly recommend!
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Response from developer
Thank you for the kind words, we appreciate the feedback!
