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Markate : Service Ops Platform

Markate : Service Ops Platform

Jobs, routing & revenue in one

165 ratings
56 reviews
💼 Business
📊 Productivity
Free

Details

  • Released
  • Updated
  • January 17, 2017
  • June 17, 2026

Features

Developer

MARKATE,INC
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About

This platform streamlines service business operations, managing everything from customer leads and scheduling to invoicing and payments. It offers tools for CRM, dispatch, field tracking, and financial management, all accessible from mobile or desktop.

✓Customer relationship management
✓Job scheduling and dispatch
✓Estimate and invoice creation
✓Field technician tracking
✓Payment processing
✓Marketing automation
Show original description

What users say

Summarized from real user reviews of Markate. Based on 165 reviews and a 4.1/5 average, it highlights the 28 positives and 42 negatives reviewers mention most about this Business app.

Positive things

  • 💰Affordable for small businesses
  • 👍Streamlines business operations
  • 🚀Efficient for estimates and invoicing
  • 🌟Good customer service representatives
  • ✅Consolidates multiple platforms
  • 💯Professional appearance for clients
  • 💡Automates CRM processes
  • 📈Helps acquire better customers
  • ✨Great for home service businesses
  • ✅Handles scheduling and estimating
  • 👍User-friendly interface
  • ✅Integrates with everyday life
  • ⭐Excellent value for money
  • ✅Makes running business easier
  • 👍Great for handyman business
  • ✅Automates tasks
  • ⭐Top-notch CRM
  • ✅Best mobile & desktop app
  • ✅Simplifies booking services
  • ✅Affordable and convenient
  • ✅Fair price point
  • ✅Heart of the company
  • ✅Great for startups and mid-size
  • ✅Best business app
  • ✅Superior business tool
  • ✅Best in class
  • ✅Dynamic features and choices
  • ✅Great for any business

Negative things

  • 🐛Super glitchy app
  • 🐛Choppy and difficult to use
  • 🐛Too many bugs
  • 🐛App is trash after update
  • 🐛Can't upload photos after update
  • 🐛New interface is choppy
  • 🐛Difficult to navigate
  • 🐛Customer service is frustrating
  • 🐛Unacceptable billing practices
  • 🐛Randomly glitches
  • 🐛Tech-support is unhelpful
  • 🐛App interface feels outdated
  • 🐛Sloppy and confusing
  • 🐛Customer service is impossible
  • 🐛Freezes at times
  • 🐛Insanely buggy software
  • 🐛Not interested in fixing bugs
  • 🐛Heartless company
  • 🐛App is very slow and buggy
  • 🐛Doesn't value loyal customers
  • 🐛Raises prices without added benefits
  • 🐛No access to customer database after leaving
  • 🐛Used to be great, now buggy
  • 🐛Lost customers due to issues
  • 🐛Facebook group doesn't allow issue posts
  • 🐛Feels like just a number
  • 🐛App won't let me add/delete thumbnail
  • 🐛Lacking Zapier connections
  • 🐛UX issues
  • 🐛Support argues
  • 🐛Connector upgrades useless
  • 🐛Annual membership auto-charges
  • 🐛Refuse refunds
  • 🐛Software is glitchy and nonfunctional
  • 🐛Dishonest and unethical staff
  • 🐛Proposal kit is glitchy
  • 🐛Staff is condescending
  • 🐛Preys on new businesses
  • 🐛Problem logging in trial
  • 🐛Consistently freezing
  • 🐛Only allows US phone numbers/addresses
  • 🐛Doesn't work
See all reviews

What's New in Markate

5.7.0

June 17, 2026

Hotfix for Keyboard issue on Chat

User reviews

Most RecentHighest RatedLowest Rated

No personal support

App work ok but if you have any issues you cannot call and speak with a real person. I don’t know why all these companies insist on AI to handle customer service. Absolutely impersonal and bad customer service. Will be searching for a new service
BreamreaperBreamreaper

Super glitchy app, have tried contacting them for about a month or so to fix this horrible bug that

Super glitchy app, have tried contacting them for about a month or so to fix this horrible bug that doesn’t let me give estimates. Apparently there is no solution. Pick ANY other software.
Julius4370Julius4370

Fabulous customer service

Andie and Jodelyn Montecillo have been amazing representatives for this company. Best customer service I’ve had from an online company I’m very happy with the work quality and amazing customer service.
Oswaldo barajasOswaldo barajas

App UI

I switched over from a different CRM everyone told me this is the best. This app is not easy very choppy to use. Th app should be able to have a customers address viewable and phone number on the estimates tab. Also to many steps to create estimate schedule invoice and send receipt. I’m switching back to my previous crm.
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Ryans54Ryans54

Great Option

After looking into multiple options for my remodeling business, this one made the most sense and does what multiple platforms do in one. Price is very good for what you get.
I got talked into Houzz Pro that claimed it did everything this offers, but they were full of broken promises and had horrible customer service.
Other platforms you were paying double for to get what this offers.
There are a few tweaks that could be made, but you will get that with any other platform.
Highly recommend using Markate!
Show more
KLaTTackKLaTTack
See 51 more reviews

User experience

🐞

Reported Bugs

31 issues

Bug that doesn’t let me give estimates

Bug

Doesn’t always save estimates

Bug

Typing multiple lines in mobile app doesn’t follow cursor

Bug

New update is trash

Bug

Can’t upload multiple pictures at once without it failing

Bug

App is very choppy

Bug

Less color and more difficult to navigate

Bug

Customer service has to go through AI first

Bug

Randomly glitches

Bug

Doesn’t auto-fill address

Bug

Freezes

Bug

Tech-support doesn’t do anything

Bug

App interface feels like it’s stuck in the year 2005

Bug

Very sloppy, slow and hard to use

Bug

Freezes at times

Bug

Insanely buggy software

Bug

App is very slow and buggy sometimes

Bug

No integration with Google voice

Bug

No ability to modify communication settings

Bug

Support is slow to build fixes or features

Bug

No access to customer database if you leave

Bug

App is always having issues

Bug

Can’t change dates on invoices

Bug

Won’t let me edit estimate

Bug

App won’t let me add or delete a thumbnail for the top of my estimate

Bug

Will not allow me to continue

Bug

Software glitchy and nonfunctional

Bug

Proposal kit is glitchy

Bug

Problem logging in the use trial period

Bug

App has been consistently freezing

Bug

Doesn’t work

Bug
✨

Requested Features

19 requests

Allow customers to view addresses and phone numbers on estimates tab

Feature

Reduce steps to create estimate, schedule, invoice, and send receipt

Feature

Allow tapping on number to call customer

Feature

Allow tapping on address to go to maps

Feature

Fix photo upload issues

Feature

Option to revert to old interface

Feature

Improve mobile app typing and cursor functionality

Feature

Integrate with Google Voice

Feature

Modify communication settings to prevent late-night SMS

Feature

Faster photo uploads and minimized buffering

Feature

Ability to zoom photos

Feature

Drip email follow up

Feature

Follow up rating feature

Feature

Service reminder email feature

Feature

QuickBooks integration

Feature

Bulk email blast option

Feature

Zapier integration

Feature

Allow input of non-US phone numbers/addresses

Feature

More features to be complete

Feature

FAQ

What does Markate do?

Markate is a comprehensive service operations platform designed for contractors and service businesses. It helps manage all aspects of a business, from initial customer leads and scheduling to dispatching technicians, tracking field activity, sending invoices, and processing payments.

What are the key features of Markate?

Key features include customer relationship management (CRM), sales operations for creating estimates and quotes, job operations for scheduling and dispatching, fleet and field operations with route planning and GPS tracking, financial operations for invoicing and payments, and growth operations for marketing and customer engagement.

How much does Markate cost?

The application offers a 14-day free trial. While specific pricing details are not provided, the monetization model is indicated as 'free with in-app purchases,' suggesting that core functionalities may be free with optional paid upgrades or features.

What kind of businesses is Markate built for?

Markate is specifically built for contractors and modern service businesses. This includes a wide range of industries that require field service management, such as plumbing, HVAC, electrical, landscaping, cleaning services, and more.

Can I use Markate on my phone and computer?

Yes, the platform is designed to be accessible from both your phone and desktop. This allows users to manage their service business operations whether they are in the office or in the field.