Archived App (Last seen on 19 Jul 2026)
This is an archived listing of the app previously available on the App Store.Although the app is no longer distributed by Apple, you can still view its description, screenshots, version history, ratings, and metadata for reference.
About
This app helps service technicians diagnose and fix issues with KYOCERA MFP devices, reducing on-site service time. It provides access to technical materials, troubleshooting guides, and parts information, with offline content download capabilities.
What's New in ServiceNAVI Plus
4.1.0250721
August 1, 2025
- Bug fixes and minor improvements.
Developer apps
FAQ
What devices does ServiceNAVI Plus support?
As of October 2021, the app supports most KYOCERA MFPs and printers that have units managed with 10th or 12th digit serial numbers. Specific model compatibility details can be found within the app's features.
How does ServiceNAVI Plus help reduce service time?
By providing quick access to technical materials, troubleshooting guides, and parts information, technicians can diagnose and resolve issues more efficiently. The ability to download content offline also minimizes reliance on internet connectivity at customer sites.
Can I use ServiceNAVI Plus without an internet connection?
Yes, the app allows you to download technical materials and content for offline use. This feature is designed to limit the usage of public line connections like 5G/4G/LTE.
What kind of technical materials are available in ServiceNAVI Plus?
The app provides access to technical materials including manuals, troubleshooting guides, and instructional videos. These resources are searchable through the NAVI Search and Service NAVI features.
How do I access ServiceNAVI Plus?
Access to ServiceNAVI Plus requires signing in with an applied account. Accepted accounts include KDC Global ID for KDC group employees, KDA Central ID for KDA dealers, and KYOCERA Fleet Service ID.
What is the 'Parts Search' feature in ServiceNAVI Plus?
The 'Parts Search' feature allows for easy lookup of unit information, including part numbers and names. This information can be copied for use in optional formats, aiding in parts identification and ordering.
How often is ServiceNAVI Plus updated?
The latest version of ServiceNAVI Plus is 4.1.0250721, which was last updated on August 1, 2025. Updates typically include new features, bug fixes, and support for newer device models.
Is ServiceNAVI Plus available on Android devices?
ServiceNAVI Plus is available on iPhone and iPad devices. The app is designed for iOS platforms and is not currently listed for Android.
