The vip shaadi service is useless and fake.
Response from developer
We take your feedback very seriously and want to ensure this is addressed. Every interaction should meet our high standards, and we are committed to looking into your concerns. Please connect with our team at app.help@shaadi.com from your registered email ID so we can investigate this thoroughly.
This app is not well designed
Good
Response from developer
We're sorry to see a 1-star rating and want to make things right. Please write to us at app.help@shaadi.com from your registered email ID with details of your experience.
I Safe and deleting this app
This app is super scetchy
Worst experience
Response from developer
Finding the right partner is a serious journey, and we're sorry your experience didn't reflect the value we aim to deliver. Your plan includes tools like who viewed your profile and advanced filters to help. Please reach out to app.help@shaadi.com so our team can personally guide you.
Audacity of Representatives
Whether I choose to pay for your app or not is entirely my personal decision. No one has the right to question my financial situation, insult me, or make me feel ashamed because of my decision not to pay.
Let me make this absolutely clear: I will not pay for this app, especially after experiencing such disrespectful behaviour. The way you communicate with people reflects the quality and professionalism of your service, and this experience has completely destroyed my trust in your app.
I expect people to be treated with dignity and respect, regardless of whether they are paying customers or not. Money does not give anyone the right to humiliate or pressure another person.
Please stop contacting me to pressure me into making a payment. I will not tolerate any further disrespectful communication.
I expect this complaint to be taken seriously. Respect is not something people should have to pay for.
Response from developer
We understand why you feel upset, and this behaviour does not reflect the standard of professionalism we aim to deliver. You deserve absolute respect regardless of your payment choices. We are reviewing this interaction internally on priority. Please share your details at app.help@shaadi.com so we can stop all calls immediately.
Scam
Response from developer
We hear your frustration about pricing and support, and understand this isn't the experience you expected. Our plans offer advanced filters and direct contact details, but we want you to feel it's a worthy investment. Please write to app.help@shaadi.com so our team can guide you properly. We are committed to helping you.
Bad experience
And next is you are just ghosted you don’t get any sort of good matches
And on top of that they force you to upgrade the plan
Still no use
It’s like waste of money and time
And also
It’s like any other dating platform
They won’t help you until you upgrade to vip worst app
I have wasted my 3years me and parents very disappointing
Extremely Disappointing Service – Harassment, Aggressive Upselling, and Zero Respect for Clients
Despite repeatedly declining the VIP Shaadi services through messages and verbal conversations, I continue to receive calls pushing the same upgrades. I have spent hours on the phone explaining that I am not interested, yet the message simply does not seem to get through. The calls continue at absolutely ridiculous hours, including weekends and late nights at 10 PM, 11 PM, and even 1 AM in the USA. This is completely unacceptable and demonstrates a shocking lack of respect for clients’ time, privacy, and personal boundaries.
What makes the experience even worse is the way clients are made to feel as though they are not serious or genuine about finding a partner simply because they refuse to purchase additional services. Declining an expensive upgrade does not make someone less genuine about marriage. It is insulting and unprofessional to suggest otherwise.
The representatives also need to learn to listen instead of interrupting clients, talking over them, or cutting them off when they are trying to explain their concerns. A customer should not have to repeatedly defend a clear decision to decline a service they do not want.
Shaadi needs to understand that customer service is not about relentlessly pressuring people until they give in and pay more. It is about listening, respecting decisions, and maintaining professional boundaries. Repeatedly calling clients after they have declined a service is not good salesmanship; it is an intrusive and frustrating customer experience.
My recommendation: If you are considering Shaadi, be prepared to deal with persistent sales pressure even after you have clearly said no. The company seriously needs to review its sales practices, call schedules, staff conduct, and customer opt-out process.
Finding a life partner is already a personal and sometimes stressful journey. Clients should not have to deal with additional stress from the very service they are paying to use. Shaadi, please learn to respect the word NO. It is a complete answer, not an invitation to make another sales call.
Fake profiles
Aswhole app
Not worth it
Long Process
Mr
Would give Zero stars if I could
Response from developer
We hear your frustration regarding the repeated OTP requests and lockouts since September, and we apologize for this disruption. Our tech team is reviewing authentication stability to fix this. Kindly drop a note with your account details to app.help@shaadi.com so we can help sort this out promptly.
Buggy app
Response from developer
Experiencing continuous logouts and crashes makes using the app impossible, and we sincerely apologize for this hurdle. Our engineering team actively monitors crash reports to resolve such issues. Please share your device model and app version at app.help@shaadi.com so we can investigate and get this working smoothly for you soon.
Bad service
Excellent
Response from developer
Thank you so much for your fantastic five-star rating! We are thrilled to know you had such an excellent experience with us. Stories like yours inspire our entire team every single day. If you ever need assistance, write to us at app.help@shaadi.com. Wishing you wonderful moments ahead on your partner search journey!
Customers service support failed
I contacted them immediately after noticing the issue, but there has been no proper resolution. Even the online support agent does not respond or provide any meaningful help.
If you’re paying for a service, you should at least be able to expect basic customer support when there is a genuine issue. I hope Shadi.com takes this seriously and improves their customer service.
