There’s no interest in fixing the app or tablets used in stores
My local Shahs worker literally told me their tablet doesn’t work and to use DoorDash/Uber/Grubhub instead. When I questioned how to continue to earn points moving forward, he ignored me to the point I just sat down to await my order… 🤷♀️
Restaurant doesn’t see orders
As said by other people, resturant doesn’t get the order
Cannot order on app
Cannot navigate or click on anything. Have tried deleting and re-installing, still doesn’t work
Same as others shared
Horrible app! Nothing works on it. Cannot order pick up, cannot contact support. Cannot get credit for points.
Orders not received by restaurant
I tried to order via the app on two separate occasions (Feb 2026 & Jun 2026). Each time I got an error that the order was not placed but when I looked at my order history, I could see the order that I placed. One the first occasion I arrived at the restaurant and the associate said that they did not see an order for me. I called the restaurant on the second occasion and they confirmed that they had not received any order from me.
Also, I could not customize the sauce options. I had to leave notes regarding the sauces, which were never seen because the restaurant did not receive my order.
Also, I could not customize the sauce options. I had to leave notes regarding the sauces, which were never seen because the restaurant did not receive my order.
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