Super annoying to make an account
This app is honestly pretty garbage. You can’t do literally anything without having an account and they make the process of creating an account basically impossible and on top of that it completely glitched out to where it thinks I have an account but I really don’t.
Can’t order Canada
No cad option
Bugs
Try to look at hats don’t let get past a few hats when it throws me to the top. Please fix the bug just trying to see All the hats
Perfect
Came on time, quality packaging and quality cap💯
0 star
(July 2026)
This app is so slow and buggy, it's ridiculous.
This app is so slow and buggy, it's ridiculous.
0/10
My Items never came
Doesn’t let me log in!!!
After trying for a good time it doesn’t let me log in, I made an account several times, sends a link to log in but doesn’t accept the email or password, I’m just gonna buy my hats with HAT CLUB, at least their app works.
App will not let me log in
I’m stuck on an endless loop of trying to login to my account on the app. It won’t let me change my password. When I try to reset the password It takes me to the app and wants me to create a new account or request a new password. I’m about to delete the app. Haven’t been this bothered in a while 🤬
terrible
really laggy doesn't have half of the products on it and the search bar keeps glitching out when you type more then one word the screen goes white
So buggy
It freezes when I search certain words like bronze tier
Love the app
I love this brand of hats. But this app use to be so easy to navigate but now I feel like it’s one stop away from being one of those apps with ADS lol.
The navigation and filtering use to be extremely easy, but now filtering items has gotten back to the glitchy side of Windows 10 era. PLEASE FIX THE APP AND MAKE IT EASIER TO FILTER THE ITEMS AGAIN!!!
The navigation and filtering use to be extremely easy, but now filtering items has gotten back to the glitchy side of Windows 10 era. PLEASE FIX THE APP AND MAKE IT EASIER TO FILTER THE ITEMS AGAIN!!!
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App sucks
The app isn’t working it keeps saying that there are none of the items that I search like for example a fitted hat and then I tried logging out and logging back in and now it’s saying that it can’t find my email. I tried deleting it and re-downloading it there’s no updated needed.
No shipping to Canada
Why do you offer this app in the Canadian App Store yet you don’t even allow shipping to Canada? Probably one of the stupidest things you could possibly do.
Absolute trash
Can’t create an account. Absolute garbage app
Did not honor my promo code.
I contacted customer service on how to use promo code APP20. They stated to 1. Download the app and 2. Do not use third party payment methods as it could result the code not being applied. I followed all the instructions, this was my first purchase through the app and it would not honor the code.
“This coupon is valid for mobile applications only” is what the app stated.
Also when I searched “Looney Tunes Dodgers” it only showed me 4 items when on their desktop website showed 13 items available.
“This coupon is valid for mobile applications only” is what the app stated.
Also when I searched “Looney Tunes Dodgers” it only showed me 4 items when on their desktop website showed 13 items available.
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Predatory Practices
New Era advertises that if you download their app they’ll give you 20% off with a code that can only be used in the app. And yet, when I try and use it, it glitches and says the code must be used “in app.” Saw on Google that many people have this issue and New Era doesn’t care. Just another predatory dishonest corporation. Don’t waste your time with the app.
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Points
My points show up but not my rewards
Useless
Unusable app. Keeps on going to create account without the ability to log in. Buggy. Not recommended. If only there was zero stars!
It needs to be fixed.
That's too bad. I can't view my wish list anymore; I tried deleting and redownloading the app—and even keeping it updated—but nothing worked. I hope you fix the problem, as I really like your products.
App code doesn’t work
I have tried multiple times to complete a purchase through the app, but when I click on CHECKOUT it opens a browser tab and removes the discount code that you can only use on the app. But the app itself won’t let you check out, I reached out to customer service and got nothing but auto replies. Why promote to use the app if it is going to redirect you regardless???
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