Terrible App Experience - Needs Major Improvements
Ordering through the app has been a frustrating experience for months. I’m unable to remove certain items from my cart, which makes it impossible to complete my order through the app. As a result, I have to switch to my computer just to place an order.
On top of that, the items I save in the app don’t transfer over to the browser version. How does that make sense when both are connected to the exact same profile and account?
These are basic features that should work seamlessly across platforms. I shouldn’t have to deal with these ongoing issues or waste time switching between devices just to place an order.
Please fix these issues! The app needs to function properly, and saved items, carts, and account information should sync correctly between the app and browser. This has been going on for months, and it’s time for a real solution.
On top of that, the items I save in the app don’t transfer over to the browser version. How does that make sense when both are connected to the exact same profile and account?
These are basic features that should work seamlessly across platforms. I shouldn’t have to deal with these ongoing issues or waste time switching between devices just to place an order.
Please fix these issues! The app needs to function properly, and saved items, carts, and account information should sync correctly between the app and browser. This has been going on for months, and it’s time for a real solution.
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Doesn’t work
App doesn’t recognize credentials. Created 3 different sign in credentials and not one of them is recognized when I try to sign in. Forgot password doesn’t recognize the emails used and that’s after receiving confirmation emails of successful account creation so the issue is definitely server side.
Glitchy
The keyboard never goes away when i try to search for stuff.
Worst add I’ve ever used
How in the heck does this app have a 4.9!?! You get stuck in an email loop when trying to create an account. Had to open an internet browser to accomplish that. Then tried to search something, oh you can’t search you have to click on the recommended keywords instead which might not be correct relative to what you type. Open a picture of a hat and enlarge it? Good luck, you’re now stuck and must close and reopen the app to get out of the picture. I used it for 3 minutes!!!!! How is it so bad????
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Won’t let me create a account
The app says I created the account then when I try to log in it tells me everything is incorrect
Why did you get rid of search filters?
The app used to have a search feature that you could specify what size, availability, etc. and now that feature is gone. So now you have to look at all the stuff you don’t even want to see. You can’t even specify when you searching for hats or other apparel. Smh Update needed asap….
Super annoying to make an account
This app is honestly pretty garbage. You can’t do literally anything without having an account and they make the process of creating an account basically impossible and on top of that it completely glitched out to where it thinks I have an account but I really don’t.
Can’t order Canada
No cad option
Bugs
Try to look at hats don’t let get past a few hats when it throws me to the top. Please fix the bug just trying to see All the hats
Perfect
Came on time, quality packaging and quality cap💯
0 star
(July 2026)
This app is so slow and buggy, it's ridiculous.
This app is so slow and buggy, it's ridiculous.
0/10
My Items never came
Doesn’t let me log in!!!
After trying for a good time it doesn’t let me log in, I made an account several times, sends a link to log in but doesn’t accept the email or password, I’m just gonna buy my hats with HAT CLUB, at least their app works.
App will not let me log in
I’m stuck on an endless loop of trying to login to my account on the app. It won’t let me change my password. When I try to reset the password It takes me to the app and wants me to create a new account or request a new password. I’m about to delete the app. Haven’t been this bothered in a while 🤬
terrible
really laggy doesn't have half of the products on it and the search bar keeps glitching out when you type more then one word the screen goes white
So buggy
It freezes when I search certain words like bronze tier
Love the app
I love this brand of hats. But this app use to be so easy to navigate but now I feel like it’s one stop away from being one of those apps with ADS lol.
The navigation and filtering use to be extremely easy, but now filtering items has gotten back to the glitchy side of Windows 10 era. PLEASE FIX THE APP AND MAKE IT EASIER TO FILTER THE ITEMS AGAIN!!!
The navigation and filtering use to be extremely easy, but now filtering items has gotten back to the glitchy side of Windows 10 era. PLEASE FIX THE APP AND MAKE IT EASIER TO FILTER THE ITEMS AGAIN!!!
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App sucks
The app isn’t working it keeps saying that there are none of the items that I search like for example a fitted hat and then I tried logging out and logging back in and now it’s saying that it can’t find my email. I tried deleting it and re-downloading it there’s no updated needed.
No shipping to Canada
Why do you offer this app in the Canadian App Store yet you don’t even allow shipping to Canada? Probably one of the stupidest things you could possibly do.
Absolute trash
Can’t create an account. Absolute garbage app
