Terrible App
This App is garbage. Poorly developed and designed. Very unstable, crashes, terrable user interface for mobile devices, does not scale, images off the screen. Clunky pay function, not user friendly. Buy shop Goodwill online is a good service, just need a better designed, user friendly App.
High shipping cost , current error with app to preview
Not working
Needs updating
App is kicking you out after a while. During the bidding process, the app is getting to freeze.
Shipping is freaking ridiculous high!
Shipping is freaking ridiculous high!
Everything is overpriced
Everything is overpriced, and it really feels like employees are artificially driving up the prices by bidding against customers. If you don't win an item, suspiciously enough, it ends up right back on the app a week later. Shady practices and completely disappointing!
Extortion for free items!
When you’re bidding on the item, you don’t know what the shipping will come out to and once you realize how much you’re paying for shipping and it cost more than the actual item you’ll see how this is just extortion! No thank you way overpriced
This company HATES its customers
Imagine being a company that sells DONATED items at market price and then turning around and making an app like this. Terrible app, with buggy features, terrible UX. Absurd pricing models, awful customer support. Goodwill, use some of the money you get from selling things that you get for free to improve your app.
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S———- Circus Nightmare
Terrible terrible app. There is NO financial reason for this app to be so terrible. Systematically removes certain items from bidding when the price is too low (even though this fact is NOT posted). Shopping is at least DOUBLE what it should be in EVERY transaction. It’s a scam pure and true. Stop donating to Goodwill and choose another local 501(c)(3). These people are greedy criminals. Unless you are looking for something REALLY obscure from 30 something years ago you are 110% better off going through eBay.
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Pay attention
They will sell you things that are broken ripped and have funky smells. So make sure you read every detail also in the beginning the shipping is very reasonable but then all of a sudden shipping is $15 or more.
Evil corporation
They get this stuff for free, but the second you open this app you see auction listings for 4k$. What happened to hunting at thrift stores? Everytime I find something on here that’s being auctioned by a thrift store near me, it’s bough for 10x what the asking price would’ve been less than two years ago when they still had physically jewelry displays by someone who lives across the country. Totally takes a way the fun of hunting at your local goodwill because it all is just sold for max profit on here. This place shouldn’t be named Goodwill any longer, it is a shell of what it used to be and is a second hand store more than a thrift store.
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worst app
this goodwill app is the worst it’s always crashing down right when it’s bidding time the amount of money they make they need to invest it in the app to make it better for people
Bots on this app
I would love to say that I appreciate the constant updates or in the past few months i can really see you guys trying your best to perfect this. I can say I do notice on certain items of value you will run into after bidding you are immediately out bidded randomly. This happens it till a certain threshold people set on items. So for example a 10$ item, someone sets a threshold of 100$ on it. You run into this item and bid on it all the way up to 80 and you notice the entire time somone some how u are getting immediately out bidded. You reach 101 and it suddenly stops. Does that example make sense ? I'd set a verification before you bid on an item.
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Good when app is working
App Constantly crashing, links are dead, sign in issues, app needs updating like yesterday.
The good and the bad
It all works fine, EXCEPT, the app randomly crashes about two to three pages deep in a search. That’s a terrible pain to deal with.
Too many bad experiences
Shill Bidding, Overpriced shipping that often cost more than the items, inaccurate descriptions that will trick you into buying garbage while offering no returns. Stinks that this is supposed to be a “non profit” while writing all of this off making a fortune for their CEO. If you know anything about businesses taxes you will understand.
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terrible app but only choice
this app takes way longer to load than any other shopping app. i have missed some auctions ending because they just don’t load.
also, they should automatically show the shipping and handling price under the list price like ebay does. instead, i have to scroll down and press calculate shipping (and wait for the calculation) then do mental math for how much i will actually be paying for something.
for the devs that don’t care: get rid of the handling fee. just add to the starting bid of the auction. it is 2026, no one has handling fees anymore. we just incorporate them into the list price of the item.
also, they should automatically show the shipping and handling price under the list price like ebay does. instead, i have to scroll down and press calculate shipping (and wait for the calculation) then do mental math for how much i will actually be paying for something.
for the devs that don’t care: get rid of the handling fee. just add to the starting bid of the auction. it is 2026, no one has handling fees anymore. we just incorporate them into the list price of the item.
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Something not right with items being re-listed after closing bids.
Be cautious. I’ve been using this for a while. And I love the finds but I have a sinking feeling something is not right here. I’ve lost several bids many times at the last second only for those items to be re-listed. Some re-listed more than twice???? Each time the price was higher. Maybe it’s just me but I’m losing faith here.
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Bugs, Bugs, & more bugs and not in the used clothes!
I love the UI of this app and the advanced search feature, but you still have a ways to go before this is actually functional for use. For the longest time I was unable to see any more pictures than the main one. I searched deep within the app though and found a feedback option. That issue was resolved shortly thereafter. Although now it seems there is a much bigger problem, when I attempt to sign in nothing happens. The app appears to think ever so slightly about opening a window for this but instead it just stays as is and as I said, nothing happens. Maybe get this fixed?? Thanks for your valuable time.
Btw I’m using iOS 26.6.2
Btw I’m using iOS 26.6.2
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Shipping prices
Shipping prices too inconsistent and almost makes it not worth even winning the bid because it costs more than the item
Fix bugs on the iPhone version!!!!
The iPhone version keeps crashing, kicking me out of the app. I’ve missed out on good auctions because the app won't let me log in at crucial moments, and I can't view item images within the app. They need to fix it, or they’ll keep losing followers and users—myself included.
Awful
They will not let me reinstate my account, they said that if I even try to open a new account with a new email they will deactivate it. WOW awful. Bye!
