Great when it works
Pretty much unusable in its current state. Can’t view any items. All listings marked S sold out when it is available on the web app.
Poor shipping and app glitches
This app is ridiculous when it comes to shipping prices. You get the items for free, and starting bid prices are high. Unfortunately, I’m not ignorant, and I understand how you write off all of this which results in a high profit that the ceo sits on. Also, app glitches and delays way too often
Disappointed and frustrated
I have donated and shopped Goodwill for years, like many other reviewers. This app is need of serious attention and with the amount of money they rob you of for over priced items that are not properly described, and inconsistent shipping and handling fees they should be able to afford some tech support. I have gotten items that cost more to ship “and handle” than the item itself. I have gotten poorly packed items that have arrived damaged and gotten no response from support. I have gotten clothing with stains in places are gross, paint on clothes, cracks in vintage items not described or depicted in pictures. Some stores are $2 an item for handling some are $6 with no cap if you add items to your order to make sense of the $14 shipping. I can ship the same items for $5-7 by the way via USPS ground advantage. I have paid for FedEx (because you don’t have a choice) and it gets sent usps ground. I have seen prices on the site higher than EBay and have been robbed of auctions being outbid in the last second, but the next day the same exact item in the same exact location posted with a higher starting price. It is wrong. It is dishonest. DO BETTER GOODWILL!!!
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Horrible App
The app freezes or won’t download. Now there are so many pop ups that it’s ridiculous. It used to be good but now it’s a zero
Majorly Glitchy
The app constantly freezes and unfortunately can cause you to miss out on good finds in the final seconds as your bid won’t go through. Recommend using Goodwill’s website instead to save yourself the heartbreak…
App sucks.
This app seriously sucks.
Shipping
You can find great items and good prices but to have it shipped is an insane price, it says that for 1lb-2lb jewelry it’s $11-18 to ship! Idkw it says the “shipping weight; 5lb” but then “actual weight: 2lb” why is there a huge difference in the weight!?
App crashes & shipping is a little outrageous
I spend a lot of money at Goodwill stores and even in the app if it makes sense, but the shipping, handling, and tax will almost double your total if you aren’t careful. Also the app freezes and crashes on me multiple times daily.
Pricing doesn’t ever make sense for shipping. For instance, $16 shipping and a $4 handling fee on a $9 necklace that weighs almost nothing is crazy lol.
You’re really not going to score a good deal at all on here, but it’s good if you’re looking for something that you can no longer find in stores. You’re gonna pay out the butt for it though. eBay and Depop are almost always cheaper with way better shipping rates.
Always remember whatever the total says- double it. After shipping, handling, and taxes that’s where you’ll end up lol. Great if you’re shopping for yourself, horrible if you’re trying to resell probably.
Pricing doesn’t ever make sense for shipping. For instance, $16 shipping and a $4 handling fee on a $9 necklace that weighs almost nothing is crazy lol.
You’re really not going to score a good deal at all on here, but it’s good if you’re looking for something that you can no longer find in stores. You’re gonna pay out the butt for it though. eBay and Depop are almost always cheaper with way better shipping rates.
Always remember whatever the total says- double it. After shipping, handling, and taxes that’s where you’ll end up lol. Great if you’re shopping for yourself, horrible if you’re trying to resell probably.
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Constantly freezes
The app and the website are constantly freezing. I’ve lost many auctions to this issues. Also take note on their outrageous shipping fees before you bid. There can be a handling fee of $8 and they increase the weight by a pound or more so you’ll end up paying $17 to ship something that should cost $8.
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Still trash
I can’t even describe how trash this app is. Crashing constantly at the end of an auction. Corrupt company. Terrible App. Capitalism at its best.
Poorly Designed
Why does the app always freeze at the last minute when the auction is about to close. This is such a waste of time. At least if you’ve been outbid give us an extra minute (or more since the app always freezes) to counter their bid. I’ll stick to buying in store
NEEDS TO BE UPDATED
The shopping experience is great and you will find many awesome treasures, but there are some locations (Tacoma WA) that have starting bids you would find on eBay or in antique stores! The items are literally FREE for them so it makes no sense why they have some items starting at $50!! They try to get you by saying “free shipping”. Is it though?? The APP needs some serious updates! It freezes up way too much!!! Hence 2 stars!
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Cant log in
Somehow you cant even sign in anymore. The app was doing good but then changed last week. If you wanna bid you have to go to the website and log in and bid that way. Goodwill fix asap
This app seriously sucks
Why did they have to make everything an auction??? Why can’t you make it a regular listing instead of a battle?
Frozen online accounts
My family has donated and purchase item from Goodwill for years in Chicago, Denver and San Francisco and Texas. One of my online accounts and one of my sisters online accounts due to family member going into the hospital got closed seven years ago. because we missed paying for an item that we had won, we offered to go ahead and pay for the item and not get it. but Goodwill has refused to allow us to shop online so we no longer donate to Goodwill. We donate to other charities. We currently have a vineyard in California that there’s a lot of designer furniture that we’re gonna be donating and it will not be going to Goodwill!!
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Dangerous to download!
Theres a reason for all the poor reviews. Besides what everyone else says which is all true, be cautious when downloading app. this app will track and hack your phone to see everything. Every time i download the app its the same thing, all my settings are the opposite of what i had them set at and certain apps have been visited when i havent. icloud and icloud drive are turned on when i have them off.
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🤷🏽♀️
They shut down the app for maintenance every single day, but never do anything to it. The app frequently crashes or refreshes, has trouble loading. You can’t filter by size. The search tool is very verbatim, and won’t show “duck” instead of “ducks” etc. It’s difficult to browse through 40,000 items that I don’t want and can’t filter through. Some items are wildly overpriced, some are ripped and dirty, just like at the store. They charge too much for shipping: shipping for a necklace would be $5.50, not $8.50. So they profit on the shipping too. I always think about how much money the CEOs make, but the poor people taking these photos only make minimum wage. They won’t let you sign up with a PO Box, so I can’t give them any money even if I wanted to. I just deleted the app. Not worth the hassle.
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expensive shipping
cheap items but the shipping cost is usually 15-25 dollars extra
Horrible App
It crashes every time I try to open it. I can’t even sign on.
High pricing ?
I am writing because I am deeply disappointed with the direction Goodwill appears to be taking, particularly with the pricing of donated items on your online marketplace.
Every item you receive was donated at no cost by people who believed they were helping a charitable organization serve the community. Donors do not give their belongings so they can be marked up and sold at prices that often rival—or even exceed—retail stores.
I understand that Goodwill needs revenue to fund its programs, but there is a significant difference between supporting a nonprofit mission and appearing to capitalize on free donations. When shoppers see donated items priced like collector's items or brand-new retail merchandise, it creates the impression that Goodwill has shifted its focus from community service to maximizing profits.
Many families rely on thrift stores because they cannot afford traditional retail prices. Donors also expect their contributions to remain accessible to those who need them most. Pricing donated goods beyond the reach of everyday people undermines the very purpose many believe Goodwill exists to fulfill.
I urge Goodwill to take an honest look at its pricing practices and ask whether they truly reflect the organization's stated mission. If the public continues to see greed instead of generosity, you risk losing the trust of both donors and shoppers. Once that trust is lost, it is difficult to regain.
I hope this feedback is taken seriously. Goodwill has the opportunity to demonstrate that its mission is about serving communities rather than squeezing the highest possible dollar from items that were freely donated by generous people.
Thank you for your time. I look forward to your response.
Every item you receive was donated at no cost by people who believed they were helping a charitable organization serve the community. Donors do not give their belongings so they can be marked up and sold at prices that often rival—or even exceed—retail stores.
I understand that Goodwill needs revenue to fund its programs, but there is a significant difference between supporting a nonprofit mission and appearing to capitalize on free donations. When shoppers see donated items priced like collector's items or brand-new retail merchandise, it creates the impression that Goodwill has shifted its focus from community service to maximizing profits.
Many families rely on thrift stores because they cannot afford traditional retail prices. Donors also expect their contributions to remain accessible to those who need them most. Pricing donated goods beyond the reach of everyday people undermines the very purpose many believe Goodwill exists to fulfill.
I urge Goodwill to take an honest look at its pricing practices and ask whether they truly reflect the organization's stated mission. If the public continues to see greed instead of generosity, you risk losing the trust of both donors and shoppers. Once that trust is lost, it is difficult to regain.
I hope this feedback is taken seriously. Goodwill has the opportunity to demonstrate that its mission is about serving communities rather than squeezing the highest possible dollar from items that were freely donated by generous people.
Thank you for your time. I look forward to your response.
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