Frozen online accounts
My family has donated and purchase item from Goodwill for years in Chicago, Denver and San Francisco and Texas. One of my online accounts and one of my sisters online accounts due to family member going into the hospital got closed seven years ago. because we missed paying for an item that we had won, we offered to go ahead and pay for the item and not get it. but Goodwill has refused to allow us to shop online so we no longer donate to Goodwill. We donate to other charities. We currently have a vineyard in California that there’s a lot of designer furniture that we’re gonna be donating and it will not be going to Goodwill!!
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Dangerous to download!
Theres a reason for all the poor reviews. Besides what everyone else says which is all true, be cautious when downloading app. this app will track and hack your phone to see everything. Every time i download the app its the same thing, all my settings are the opposite of what i had them set at and certain apps have been visited when i havent. icloud and icloud drive are turned on when i have them off.
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🤷🏽♀️
They shut down the app for maintenance every single day, but never do anything to it. The app frequently crashes or refreshes, has trouble loading. You can’t filter by size. The search tool is very verbatim, and won’t show “duck” instead of “ducks” etc. It’s difficult to browse through 40,000 items that I don’t want and can’t filter through. Some items are wildly overpriced, some are ripped and dirty, just like at the store. They charge too much for shipping: shipping for a necklace would be $5.50, not $8.50. So they profit on the shipping too. I always think about how much money the CEOs make, but the poor people taking these photos only make minimum wage. They won’t let you sign up with a PO Box, so I can’t give them any money even if I wanted to. I just deleted the app. Not worth the hassle.
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expensive shipping
cheap items but the shipping cost is usually 15-25 dollars extra
Horrible App
It crashes every time I try to open it. I can’t even sign on.
High pricing ?
I am writing because I am deeply disappointed with the direction Goodwill appears to be taking, particularly with the pricing of donated items on your online marketplace.
Every item you receive was donated at no cost by people who believed they were helping a charitable organization serve the community. Donors do not give their belongings so they can be marked up and sold at prices that often rival—or even exceed—retail stores.
I understand that Goodwill needs revenue to fund its programs, but there is a significant difference between supporting a nonprofit mission and appearing to capitalize on free donations. When shoppers see donated items priced like collector's items or brand-new retail merchandise, it creates the impression that Goodwill has shifted its focus from community service to maximizing profits.
Many families rely on thrift stores because they cannot afford traditional retail prices. Donors also expect their contributions to remain accessible to those who need them most. Pricing donated goods beyond the reach of everyday people undermines the very purpose many believe Goodwill exists to fulfill.
I urge Goodwill to take an honest look at its pricing practices and ask whether they truly reflect the organization's stated mission. If the public continues to see greed instead of generosity, you risk losing the trust of both donors and shoppers. Once that trust is lost, it is difficult to regain.
I hope this feedback is taken seriously. Goodwill has the opportunity to demonstrate that its mission is about serving communities rather than squeezing the highest possible dollar from items that were freely donated by generous people.
Thank you for your time. I look forward to your response.
Every item you receive was donated at no cost by people who believed they were helping a charitable organization serve the community. Donors do not give their belongings so they can be marked up and sold at prices that often rival—or even exceed—retail stores.
I understand that Goodwill needs revenue to fund its programs, but there is a significant difference between supporting a nonprofit mission and appearing to capitalize on free donations. When shoppers see donated items priced like collector's items or brand-new retail merchandise, it creates the impression that Goodwill has shifted its focus from community service to maximizing profits.
Many families rely on thrift stores because they cannot afford traditional retail prices. Donors also expect their contributions to remain accessible to those who need them most. Pricing donated goods beyond the reach of everyday people undermines the very purpose many believe Goodwill exists to fulfill.
I urge Goodwill to take an honest look at its pricing practices and ask whether they truly reflect the organization's stated mission. If the public continues to see greed instead of generosity, you risk losing the trust of both donors and shoppers. Once that trust is lost, it is difficult to regain.
I hope this feedback is taken seriously. Goodwill has the opportunity to demonstrate that its mission is about serving communities rather than squeezing the highest possible dollar from items that were freely donated by generous people.
Thank you for your time. I look forward to your response.
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Trust issues
This auction platform appears to manipulate its bidding process. For example, an item was sitting at $15. I refreshed the page continuously for about 10 minutes and the price never changed. The moment I placed a bid of $16, I was instantly outbid. I refreshed the page again for a couple of minutes—still no changes. I then bid $18, and again I was outbid immediately. Out of curiosity, I placed a bid of $70, and within the same second, I was outbid once more.
From my experience, this does not look like a fair or transparent auction. It creates the impression that bids are being artificially driven up, which seriously undermines trust in the platform.
From my experience, this does not look like a fair or transparent auction. It creates the impression that bids are being artificially driven up, which seriously undermines trust in the platform.
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The worst things about good will
First it has the ugliest clothing and it has stuff that looks like it has stains! I looked one glimpse of this app and it sucked I looked for 4th of July stuff and it didn’t have any! I hate thrift stores.Ugh!😡
Worst app ever!!
If I could give less reviews I would. App is clunky, Goodwill will overpriced items and shipping is ridiculous! Don’t waste your time!
This is a good app but…
When i check a item it says that its been sold out despite being listed still
Shipping Costs/Issues
The shipping rates vary WILDLY! I have paid $10 for a heavy item and was quoted $20 to ship a single cotton shirt?! The app crashes and often doesn’t show item photos. However, I have gotten incredibly good deals on items.
Greedy
The handling charges are out of control. I love giving to charity. These items were donated to you. I am paying hundreds of dollars. You charge me $5 handling for a ring? Yall are out of control at some of these locations.
Also, inform your listers. Antiques= 100 years old
Vintage = 20 years old.
I search antique and get things made in the 2000’s Y’all can teach your people the basics if their going to list for you
Also, inform your listers. Antiques= 100 years old
Vintage = 20 years old.
I search antique and get things made in the 2000’s Y’all can teach your people the basics if their going to list for you
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Customer service
I’ve had various issues with them recently which is a shame. I’ve used them before for over a year without issues. They sent me my order with the remote missing and wouldn’t partial refund the missing item. I opened a ticket for shoes that never were shipped. They didn’t reply until I reached out to my CC provider. They “lost” the shoes. I have another item an MJ bag they haven’t shipped and customer service hasn’t replied to my ticket. Hopefully my other two clothing items get shipped or that’s more disputes to open with my CC provider.
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FIX THE GD APP
This is most painful freaking app to use. I do not understand the billions of dollars in record profits and they have an auction site straight out of 1994. It is slow, glitches, freezes, won’t refresh or update time left. I lose SO MANY auctions bc the app just decides to stop working within the last 60 seconds of an auction ending. It’s truly maddening. FIX IT
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Scammers
Don’t use this app ! They get money but don’t send them items !! Support not working.
I cannot return my money!!!!
I cannot return my money!!!!
Decent app but needs stability, Wildly inconsistent shipping.
ShopGoodwill can be fun if you’re hunting for unique items, especially vintage electronics. I’ve used the platform extensively and have spent thousands of dollars on it, so this is based on long-term firsthand experience. But there are some issues. The app freezes at the worst possible times—often right near auction close—causing you to miss bids, which is incredibly frustrating.
Another major issue is shipping consistency. Packaging quality varies wildly depending on the location. Sometimes items are packed well, other times fragile items are barely protected, and there’s a real chance something arrives damaged—whether from poor packing, rough handling during shipping, or both. When you’re buying 40+ year-old vintage receivers and collectibles, damage can mean an irreplaceable item is ruined.
Customer service on damaged items is also inconsistent. Sometimes they offer only a small partial refund that doesn’t really make sense given the damage, while other times they fully refund the order. There doesn’t seem to be a clear standard, especially considering they’re selling donated items.
It’s a great concept and I’ve found some amazing items, but the app stability and shipping standards need serious improvement.
Another major issue is shipping consistency. Packaging quality varies wildly depending on the location. Sometimes items are packed well, other times fragile items are barely protected, and there’s a real chance something arrives damaged—whether from poor packing, rough handling during shipping, or both. When you’re buying 40+ year-old vintage receivers and collectibles, damage can mean an irreplaceable item is ruined.
Customer service on damaged items is also inconsistent. Sometimes they offer only a small partial refund that doesn’t really make sense given the damage, while other times they fully refund the order. There doesn’t seem to be a clear standard, especially considering they’re selling donated items.
It’s a great concept and I’ve found some amazing items, but the app stability and shipping standards need serious improvement.
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Need a Critical Update and Security Fix
This app could be better. Right now it lags between viewing different items. It will not let you pay for your items once you win your bid. It just sits and spins. You can't bid on other items. Again it just sits and spins. When you try to contact the individual stores with tickets, to make them aware of issues, the tickets are never answered. They are just closed. People are here to bid on these items in good faith. They are here spending hard earned money on these items that were donated to this organization at no cost. You make major profits and put people to work. Hire an IT Tech team for this app and your website. But...again you need to address the issues of your app on a regular basis. This might actually help boost your ratings. So we need you to fix this app ASAP. When this happens I will update my ratings.
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Latency
Missed several auctions due to site latency. I have worked with my ISP and it not on my end. Right now I have two items to pay but can’t due to latency.
terrible
good luck bidding on anything, website and app crash constantly
Needs work
I’ve lost bids because the app is too slow to update. Works well about half the time. Fix it.
