Shotgun User Reviews

Customer Experience

Positive experience62.7% of reviews
Neutral2.9% of reviews
Negative experience34.3% of reviews

~ Based on 102 written reviews from the US App Store.

What users say

Is Shotgun Safe?

Shotgun: Live Music Experience appears safe based on user ratings. AppsHunter Safety Score for Shotgun is 98/100.

This assessment is based on 1,629 user ratings, with an App Store average of 4.9/5.

Safety Analysis

97.9% of ratings point to a safe experience
0.1% of ratings suggest some concerns
2.1% of ratings point to a risky experience

~ Based on 1,629 App Store ratings for Shotgun.

Is Shotgun Legit?

Shotgun: Live Music Experience appears to be a legitimate app. AppsHunter Legitimacy Score for Shotgun is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Impossible to buy tickets

Impossible to buy tickets on this app. No queueing process, just an absolute free for all with all of the scalpers getting them.

Best ticketing vision and great implementation

This is a well implemented idea to protect buyers, sellers and event promoters from unnecessary alternative market ticket selling.

If consumers voices are heard - this should be the only app that every promoter should use unless you are party to promoting unfair practices.

Arnaque

Ne laissez JAMAIS votre carte bancaire sur une liste d’attente Shotgun.

J’étais en liste d’attente depuis avril pour un événement juin. Ma carte a été débitée à 2h du matin alors que l’événement avait déjà commencé depuis plusieurs heures. Résultat : billet inutilisable pour moi. Je n’habite même pas dans la ville de l’événement.

Système d’arnaque, : Le billet se revend dans la seconde (sûrement une personne en liste d’attente ayant également enregistré sa carte bancaire). Sauf que entre temps, on est déjà prélevé des frais par rapport au prix original du ticket parce qu’on qu’on étais sur liste d’attente et ensuite des frais de revende.
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Response from developer

Hello ! On est sincèrement désolés pour les désagréments que tu as rencontrés. À l'avenir, n’hésite pas à contacter notre service client via notre chatbot disponible sur notre centre d’aide (https://support.shotgun.live/hc/fr) ! 🫶 Bien à toi, L’équipe Shotgun

Melhor lugar para descobrir festas

Perfeito com revenda integrada. Super fluido e fácil de encontrar os melhores eventos

Response from developer

Olá, Obrigado pelo seu feedback! O seu comentário é muito importante para nós. 😊 Tenha um bom dia, Equipa Shotgun

Melhor plataforma

Super rápido e nunca tive problemas pra realizar a compra. Mostra tudo na página logo, sem pegadinhas.

Response from developer

Obrigado pelo seu feedback incrível! Adoramos saber que você está curtindo tanto o app. ✨ Tenha um ótimo dia, Equipa Shotgun

Dice is better

Not good scam ur money and take ur wife and gay logo

Shotgun Sucks

This app is horrible for getting any kind of information they have 0 ways get to a human the UI sucks it won’t let you get rid of notifications unless you do what it wants horrible app hate that I have to use it might cancel my ticket because of the trash app alone

Ideological push

Stop pushing your ideologies onto people. Respect all your audience. Keep to your core business.

La durée des extraits des artistes

Merci de remettre la durée des extraits des artistes plus longues parce que les 30 s d’avant on peut faire 0 idée par rapport à l’artiste

Scammed me

Downloaded this app and bought a ticket to Red Rocks. It was literally a scam. No customer service, didn't transfer to my axs account. Buyers beware

Exception Customer Service

I cannot praise this company enough, and in particular Cris from their customer service team. I purchased tickets to a gig in Portugal and was due to fly from Australia however due to a medical emergency I was unable to fly. I requested a refund and provided documentation regarding my situation. Cris and the team dealt with my request promptly and provided a full refund for the tickets.
I wish there were more people like Cris in the world and more companies like Shotgun.
Thank you so much.
You guys are THE BEST !!
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Just because you are forcing it to be downloaded

Just because you are forcing it to be downloaded to view my ticket

Problème d’accès

Ça fait quelques jours que l’application ne me permet pas d’accéder, elle reste en attente seulement. Si vous pouvez regeler cet problème, merci l’équipe.

Response from developer

Hello, Merci pour ton retour, et désolé pour ce souci technique ! 😕 On aimerait t’aider à résoudre ça au plus vite. Peux-tu nous contacter via notre chatbot disponible sur notre centre d’aide (https://support.shotgun.live/hc/fr) ? On s’occupe de ça rapidement. 🙏 Bien à toi, L’équipe Shotgun

Not professional

There is no customer service, the app works horrible, every time you try to get any ticket the link get branded and stay in grey with out letting you confirm the purchase.

Bugue

Bugue infinito!!!!! Eu to tentando comprar ingresso a meia hora e nada!

Indiscutivelmente melhor app de eventos

App sempre abre rápido e sempre está logado. Funciona bem com Internet ruim, que é especialmente importante na entrada de eventos grandes em estádios.
Compra-se ingresso com poucos clicks e sem precisar digitar nenhuma informação.
O sistema de revenda é ótimo.

Response from developer

Olá, Obrigado pelo seu feedback incrível! Adoramos saber que você está curtindo tanto o app. ✨ Tenha um ótimo dia, Equipa Shotgun

Vindo por obrigação ao app, web não funciona

Impossível comprar ingresso pela web mobile

Response from developer

Olá, Obrigado por seus comentários e desculpe pela falha técnica! 😕 Gostaríamos muito de ajudá-lo a resolver o problema o mais rápido possível. Você pode entrar em contato conosco por meio do nosso chatbot disponível em nossa central de ajuda (https://support.shotgun.live/hc/pt-br)? Nós cuidaremos disso rapidamente. Atenciosamente, Equipa Shotgun

just trying to resell my ticket

Email reset send doesn’t work, can’t change my password through the website under “Account” so I can’t even log into my account from my phone. You can only resell tickets through the app as well but not on the website? Will be avoiding shows that use this app in the future because it’s such a headache.
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Response from developer

Hi, We're truly sorry about this inconvenience! 😕 We'd love to help you resolve it as quickly as possible. Could you send us a message using the chatbot available in our help center (https://support.shotgun.live/hc/en-us)? It will connect you to an agent and we'll take care of it right away. 🙏 Kind regards, The Shotgun Team

Me han cobrado por descargar la app

La app dice que descargarla no tiene ningún costo, pero la he descargado y sin más me han cobrado de mi tarjeta $25 sin preguntar y sin yo hacer ninguna compra dentro de la app, simplemente por descargarla es un robo

O maioral

Apenas o melhor aplicativo de eventos

Response from developer

Olá, Obrigado pelo seu feedback incrível! Adoramos saber que você está curtindo tanto o app. ✨ Tenha um ótimo dia, Equipa Shotgun