Rip-off
I feel ripped off by them. I deleted my account, yet my credit card kept being charged. Apparently deleting your account isn‘t enough, which seems like a trick to charge more money. The app itself is quite annoying too. The notifications are constant and have no value. The workouts can be programmed just as easily by an AI - no need to pay for this.
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Beware
I signed up for a trial version and paid a card verification fee. A few days later I realised I don’t have time to use the app. I looked everywhere on the app and there was no subscription. I thought there wasn’t one. I didn’t use anything on the app even once. Today I got charged £159 for a year. I’ve contacted the customer service but haven’t had a reply. It doesn’t appear on my apple subscriptions either. I’ll wait for the reply and update the review accordingly.
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Log in
Been with ShredFast from the start, I left and have came back and after paying the yearly subscription I can’t even log in on my MacBook, using my correct password etc and it’s telling me I need to upgrade and spend more cash after just paying £180 ???? Wtf
Scamfast
Cancelled my subscription immediately after going to one class and not enjoying it via the subscriptions settings on my iPhone. However £159.99 was still taken from my account. I contacted there customer “support” who’s tactic was to reiterate the no refund policy even whilst acknowledging I had cancelled well prior to end of the trial period. I have had a few back and fourth emails before writing this review as I wanted to give the opportunity to do the right thing in my eyes which was simply to refund the money I should never have been charged. There’s nothing in the terms and conditions to warn potential customers that if you cancel in the phone settings (which works perfectly fine for other apps) you will still be charged and no refund will be given. Very sad as to me this is the most basic of customer service unless your intentions are to scam people out of there hard earned money
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Good workout but..
Good workouts but be careful if you forget to unsubscribe from the trial. You won’t get one email stating that you are paying , I had 4 months taken from my account without 1 email to let me know .
