ShutEye® User Reviews

Customer Experience

Positive experience37.6% of reviews
Neutral10.7% of reviews
Negative experience51.7% of reviews

~ Based on 1,349 written reviews from the US App Store.

What users say

Is ShutEye® Safe?

ShutEye®: Sleep Tracker, Sound appears safe based on user ratings. AppsHunter Safety Score for ShutEye® is 96/100.

This assessment is based on 349,650 user ratings, with an App Store average of 4.8/5.

Safety Analysis

94.7% of ratings point to a safe experience
2.9% of ratings suggest some concerns
2.4% of ratings point to a risky experience

~ Based on 349,650 App Store ratings for ShutEye®.

Is ShutEye® Legit?

ShutEye®: Sleep Tracker, Sound appears to be a legitimate app. AppsHunter Legitimacy Score for ShutEye® is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Useless

The app says you fall asleep in minutes when you aren’t sleeping.

Benutzt seit 2024

Es sind , seit ich diese App nutze, ca 2024 immer 5 STERNE !!!
Hat bis jetzt super funktioniert! Ich habe die einfache Version, ohne Schnick Schnack.
Mein Schlaf wurde immer gut überwacht. Gute Tonqualitöt. Sogar meine 3 Schlafphasen mit einschlafen,leichter, REM, Tiefschlaf wurden angezeigt.
Doch leider ist das seit dem letzten Updates nicht mehr so … Ich habe auch kein Profil mehr, beim Schlafen wird nur noch die leichte Schlafphasen angezeigt.. das ist wirklich Schade. Über die App kann ich auch keinen Support finden? Vielleicht kommt ja ne Antwort . Ich bin schon enttäuscht und schaue das erste Mal nach einer Alternative.
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Response from developer

Liebe/r SteffSUN, vielen Dank für Ihre langjährige Treue und Ihr positives Feedback. Wir bedauern, dass die Nutzung nach dem Update nicht wie gewohnt ist. Bitte schildern Sie uns das Problem über „Feedback“ in der App möglichst genau. Wir helfen Ihnen gern weiter.

Fake trial

Trial de 1 semana é mentira e me cobraram o valor anual. Além disso os dados não batem com nenhum outro aplicativo que já usei

Response from developer

Olá, stephanie_goes. Como a compra foi cobrada pela App Store da Apple, o pedido de reembolso deve ser feito em https://reportaproblem.apple.com. A elegibilidade e a decisão final cabem à Apple. Se precisar de ajuda, escreva para service_ios@support.shuteye.ai.

Scam

The app tricks you into the family plan while signing up for the trial. The exit symbol is conveniently very small and light coloured. Appears as if you need to agree before you continue if the trial. I would have preferred to try if before getting a family plan! Peggy dodgy

Keeps waking me up with alarm it defaults back to

Was great at first. But now it keeps defaulting to asking me what time I want to wake up. It’s added the extra step. I used to be able to just switch it on before going to sleep and switch it off when waking up. But it’s just woken me up from my sleep as the alarm has come on. I don’t want the alarm to come on. For some reason it’s not storing my preference not to wake me up. INFURIATING!
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First night flop

I set it up turned it on and nothing this morning

Scam

It charged me for a whole year didn’t approve subscription and it won’t refund me back

Glitch

It won’t let me set the sleep timer

PLS HELP DEVS

um…SO IT WONT LET ME OFF THE “pay 0.00 on your first week” PART PLEASE HELP ME😭😭😭

I did not know I slept for 10hr and 48 minutes

It is the best and I have the best sleep

Doesn't say you have to pay and claims to be part of one I already paid for that was for the year!

I think every app should have to tell you the charge and how much it is BEFORE you waste time filling out all their questions! Plus I paid for the year on the app JustFit and I opened it and it says it works with you and yet I have to pay again! No I won't do it! And furthermore if I could get a refund on Just Fit I would because it lies too! So what else is happening with it that no one knows until they get into it! Come on people DO BETTER! If I told you I work with someone and we both charge you I doubt you would like it either! On top of that what is wrong with being honest!!!!!! Or is that optional these days!? Ok off my soapbox
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Garbage

Incredibly inaccurate! Especially telling me I get hours of deep sleep every night! I don’t know what I was thinking paying for an app that uses a microphone to analyze sleep. So ridiculous. I’ll stick with my Apple Watch and Oura ring, this app is useless. Unless you want recordings of talking or snoring in the night but I’ve never listened to any of it. I’ve basically only let an intrusive app into my bedroom.
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Not working

I just downloaded this app and can’t get it off of the share code page !!! Help

Something’s changed…

I’ve been using this app for years. It was hands down, bar none the Best Sleep tracker app I’ve ever used. It has some great features, and I don’t want to take that away from them. Recently I changed my schedule to working nights. My sleep patterns have been all over the place. But for some reason, I will get in bed, sleep amazingly for 7-8 hours, and when I wake up, the app says I slept for 2 and I was awake for 6 hours. This data is then shared with my other biometric trackers, and now it thinks I’m all screwed up. I’ve tried so many things to let the app realize I’m asleep, but it doesn’t get it right at least 60% of the time anymore. For the cost of the app? It should work better than that.
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Won’t download.

Good start.. I got to the last step and gave up. Password issues as usual.

Confusing to say the least- I hope my cancellation went through . Please notify me letting me know .

Maybe it’s just me and I’m just not settled enough to investigate how it truly works. It may be perfect for someone else though.

Misleading

Woke up struggling to answer all the questions, only to find out at the very end I needed to sign up for a subscription

Waste of money and time, I discovered there’s app that already do the same and are free

When you can just record a voice meme of your own and check your sleep for yourself

This app is good

It really helped with my sleep, but I accidentally deleted and I can’t redownload because of my iPhone being gay

Deceptive subscription model

I wanted to try the app and would have been happy to buy it if it worked for me.

However when clicking the 7 day free trial it automatically billed me $99 for a year, not only that it tried to again get me to up the subscription to a higher tier.

I’ve got no idea how they got through Apples quality audit and store sales process as the price charged doesn’t even match the tier, and the subscription help text is boilerplate with no usable content
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Being aware

Being aware of some of the suggestions should help.!