Disappointing Experience with ShutEye and Apple’s Refund Policy
I signed up for ShutEye believing there was a 7-day free trial and intended to try the app before committing to an annual subscription. Instead, I was charged for an entire year. I noticed the charge within two days and promptly requested a refund through Apple, but my request was ultimately denied.
I find this extremely frustrating. I never intended to purchase an annual subscription, and I acted quickly once I realized I had been charged. Being forced to pay for a full year when I barely had any time to use the service feels unfair.
I’m disappointed that no exception was made in this situation. This experience has seriously affected my trust in subscription services and the refund process. I strongly encourage anyone considering ShutEye to carefully review the trial terms and billing details before signing up, so they don’t end up in the same situation.
I find this extremely frustrating. I never intended to purchase an annual subscription, and I acted quickly once I realized I had been charged. Being forced to pay for a full year when I barely had any time to use the service feels unfair.
I’m disappointed that no exception was made in this situation. This experience has seriously affected my trust in subscription services and the refund process. I strongly encourage anyone considering ShutEye to carefully review the trial terms and billing details before signing up, so they don’t end up in the same situation.
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Very nice😊
Emma
Switch and bait
I was going to try the 7 day trial to see if I wanted it but got charged the annual fee. Contacted support 2 days ago and waiting and hopefully it can be rectified else I won’t recommend to anyone or continue. Update a week later and nothing heard. I see it as a scam as no attempt to reach out to resolve my issue so will never continue the service and even info is minimal according to what the advertisement has offered
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Eigentlich mag ich die App
Ich finde die App ganz spannend. Frage mich nur manchmal wie sie wirklich die Schlafphasen auswertet nur durch das zuhören während ich schlafe. Da wären wir auch schon bei meinem einzigen Kritikpunkt. Seit einiger Zeit , ich kann nicht mehr genau sagen seit wann, wird bei mir keine REM Schlafphase mehr angezeigt. Das finde ich ziemlich schade. Am Anfang als ich mir die App runtergeladen hatte wurde diese Schlafphase auch immer mit angezeigt. Ob das in der kostenlosen Version jetzt gestrichen wurde, genau weiß ich es nicht. Ich überlege daher , ob ich mich nach einer anderen App umsehen werde. Ansonsten hat mir diese App eigentlich immer gut gefallen.
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Response from developer
vielen Dank für Ihr Feedback und Ihre Hinweise. Es tut uns leid, dass die REM-Phase bei Ihnen nicht mehr angezeigt wird. Bitte schildern Sie das Problem möglichst genau über die Funktion „Feedback“ in der App, damit wir es nachvollziehen und prüfen können. Ihr Wohlbefinden ist uns wichtig.
Charged immediately. No free trial.
I wish I was able to try this but instead I was charged immediately and they refused to refund my purchase. Gave me long instructions that I had to go through Apple to request this saying that they could not find a record of my subscription even though they charged my card within five minutes of signing up for the free trial. Beware!
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