Can’t sign up
I can’t even sign up to give the app a try, it won’t let me tap continue typing in my phone number. That tells me all I need to know
Can’t login
I tried to login with my phone number several times, OTP arrives but the app never proceeds to next page!
No car available in route! No customer service !!
No car available in route! No customer service !!
Hello
They are non responsive
People might become ill
They might atleast try to understand that people might encounter problem .
Nothing more to say . Very poor cooperation must say
People might become ill
They might atleast try to understand that people might encounter problem .
Nothing more to say . Very poor cooperation must say
App won’t let me register
Downloaded app and typed in my mobile number to register and it wouldn’t let me click the button to get to next screen?
Unable to get phone number verification
It will not let me proceed phone number verification despite entering a valid phone number of the correct format. 9xxxxxxxxx
Worst app
App is not working
Worst Service
This is by far the worst service by any company.
Horrible service
The service level is so poor against the commitment. They take the payment in advance but they don’t bother about the service and commitment. They cannot provide transportation in office time and don’t even inform earlier which causes the passengers big trouble in rush hours. Even their refund process takes 10 to 20 days though they commit to refund in three days. Their call centre service is the worst service in the country.
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Used to be good not anymore
They don’t have the decency to let you know the car is broken and it won’t show up, because of this I got late.
Not to mention refund process for rides they missed out on is difficult
Not to mention refund process for rides they missed out on is difficult
App not workin
This app is not working, first of all he asking 11 digit mobile number and if we seat with zero is says invalid
Worst customer experience
I am entering my mobile number and it is saying that it’s invalid
Unsatisfactory services
Drive was so late that reached office too late. You need to monitor this. If a person gets a late entry at office , what’s the purpose of using this service at early in the morning . You should be careful about Your time-table. You just put a pick up hour but don’t that accordingly.
This is disappointing. You should take actions. One late could be considerable due to heavy traffic. But, consecutive late is highly unacceptable.
This is disappointing. You should take actions. One late could be considerable due to heavy traffic. But, consecutive late is highly unacceptable.
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Very inconvenient
Incredibly inconvenient to use. Dozens of unavailable routes appear as options and I have to tap on each one to check availability. Several destinations that are very close to each other (and are unavailable) appear too even though they could just be condensed into one. There are pick up points that are 2mins away from each other but one is available and the other isn’t despite entering same destination.
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Customer service
Customer service should be prompt and easy to connect. Sending a message simply cannot add a standard of service.
Worst tracking
Why can’t i track my rides? Tracking option should open to where my ride is.
Response from developer
Hi, we are really sorry you had to face such an experience. We are aware of the tracking issue. We are constantly updating the app, in the next coming updates you will be able to track your rides.
Not user friendly
Not user friendly
What is happening?
I’ve tried multiple times but I am not able to open the app after downloading. I’ve tried to re-install it but it still didn’t work.
Response from developer
Hi, thank you for the review, every feedback we receive helps us make Shuttle better. We have updated our app and resolved all the bugs. Please let us know if you face any issues this time!
About car number
Please share the car number on the app. It will be easier for passengers to find the car.
Worst Transport service in bd
One of the worst way of transport available in Bangladesh. They do not know the meaning of commitment. Customer service is also crap. Cancels ride every now and then without any reason clarified. Moreover, they do not refund the money in time.
Most of the users of this service are varsity going students. They do not bother to cancel their rides just few hours before students class start. Totally crap.
Most of the users of this service are varsity going students. They do not bother to cancel their rides just few hours before students class start. Totally crap.
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Response from developer
Hi, we are really sorry you had to face such an experience. We are aware of the ride cancellations and are working on reducing such issues considerably. We are constantly adding new routes and because of current demand we are unable to properly provide our services to all our users.
