Very Convenient and Affordable
I was very pleased with ease of booking, pricing, and the quality of driver service. I recommend this to anyone in the LA area!
Love these guys!
They really do whatever they can to make the ride as easy as possible. Always on time, and usually early!
Shuttle service
This is the best service! Always friendly and reliable
Excellent service.
I plan on using this shuttle service in the future.
Great Service
Great experience with this shuttle service. Price was fantastic. Drivers were great for pickup and drop off. Thanks so much
Excellent
Fantastic. On time. Great personality
Avoid
$5 cancellation fee and lame support
DON’T DO IT!!!
You have to give your credit card information before you can make a reservation. After I did that, I created an account and logged in. When I logged in, there was no acknowledgment of me being logged in. There was only a prompt to book a reservation. I tried to chatting with customer service to find out why I was not recognized after being logged in, but the responses were condescending. The phone # is bogus. it only refers you to website before disconnecting. And to cancel there is a five dollar credit card “fee”. I should have read all the negative negative reviews before booking. Customerservice is nonexistent. And they still end up getting some of your money after cancellation. Do yourself a favor and steer clear of this scammy service.
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Hidden Fees
Shows you $72 in one step and then tries to charge $91 at checkout. This has been illegal in CA for over a year now. Better fix it before you end up with a massive fine.
Absolute rip off - avoid at all costs
Booked and paid for a specific time, but when they sent confirmation after they charged me, it was for much later. Then they charged me for cancellation. Wish I had read the reviews first
Waste of time
This app is pointless. Do not use!!
DO NOT USE
THIS SERVICE SENT MY DRIVER TO THE WRONG ADDRESS, AND BECAUSE OF THE DISTANCE I HAD TO TAKE UBER. THEY WOULD NOT REFUND MY MONEY OR GIVE ME A CREDIT. THE CUSTOMER SERVICE REP WAS NOT HELPFUL, UN ACCOMMODATING, AND CONDESCENDING. HE BLAMED ME FOR THEIR MISTAKE. THEY PROVIDE NO CUSTOMER PROTECTION AT ALL. SPEND YOUR MONEY AT YOUR OWN RISK.
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App sent wrong information
The driver didn’t show. The app sent the wrong information about the driver. I called the driver and he said he wasn’t going to pick me up. Calling support numbers just lead you to a recording with no support.
The worst
Do not use this company. Our flight was running late so I gave our driver a heads up. They canceled our reservation without saying anything, leaving me stranded at the airport with my daughter, at 1AM. Then they wouldn’t refund the fare, only giving us a credit which I will never use since I don’t want to get stranded again in the middle of the night.
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ABSOLUTELY THE WORST WAY TO GET TO LAX
This has to be the most unprofessional, non communicative company I've ever delt with. Made and paid for the reservation 2 days in advance.
I paid extra for a van as I had a snowboard bag with me. I landed in Burbank, walked out to the pickup spot and spent the next hour trying to get someone to communicate to me where the driver is and what is he driving. After an hour of waiting and a couple of "I'm checking on it" replies I get this.
"Already checked it with the dispatch, unfortunately the driver can't make it and dispatch couldn't find any rescue driver until now so we need to process a refund and please take other transportation. I'm sorry."
I booked a ride several days in advance so I didn't have to Lyft premium prices on a Friday night at prime time. It would have been cheaper to rent a car and drive to LAX. Absolutely the worst customer service and company I've ever delt with.
When your business is in your name Shuttle to LAX and you can't even do that. Horrible!!!
I paid extra for a van as I had a snowboard bag with me. I landed in Burbank, walked out to the pickup spot and spent the next hour trying to get someone to communicate to me where the driver is and what is he driving. After an hour of waiting and a couple of "I'm checking on it" replies I get this.
"Already checked it with the dispatch, unfortunately the driver can't make it and dispatch couldn't find any rescue driver until now so we need to process a refund and please take other transportation. I'm sorry."
I booked a ride several days in advance so I didn't have to Lyft premium prices on a Friday night at prime time. It would have been cheaper to rent a car and drive to LAX. Absolutely the worst customer service and company I've ever delt with.
When your business is in your name Shuttle to LAX and you can't even do that. Horrible!!!
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Save yourself a headache
My pickup ride to the airport went great. Then on my return flight I landed about 11pm. Waited trying to get a confirmed car, just to have my reservation cancelled. So I’m writing this review from an Uber that costs me almost double, but at least I’m heading home an hour and a half later. TERRIBLE APP.
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Dissatisfied
Would never use this service again. Had a 12:50pm scheduled pick up time that I had pre booked a day before. Traveling internationally from Canada, so I pre planned a shuttle/pick up to make things fast and efficient. When I call to find out who my driver is/where there are, I’m told he’s 40mins away/late. Totally unacceptable. So disappointed with this company. And the only way they will issue any sort or refund is if I terminate the the ride and find other transportation. Next time will be using Lyft or Uber.
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Horrible service
They cancelled 30 minutes prior to my trip
Don’t use this service
I booked a month in advance and checked my app when we landed. We were not assigned. Contact customer service and we are told per dispatch your reservation is canceled we don’t have tone at lax. Never again
NOT LEGITIMATE / SCAM
SCAM!!!!DO NOT USE
Had a pick up scheduled
for 410 am. Got a call at 345 am stating driver would not be here. No offer of other solution other than your on your own. Had to scramble with last minute parking costing us an addition $320. Would avoid this scam company at all costs. Wannabe uber just without drivers, vehicles or any sort of customer service. Should’ve know when they have NO phone contact option
Had a pick up scheduled
for 410 am. Got a call at 345 am stating driver would not be here. No offer of other solution other than your on your own. Had to scramble with last minute parking costing us an addition $320. Would avoid this scam company at all costs. Wannabe uber just without drivers, vehicles or any sort of customer service. Should’ve know when they have NO phone contact option
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