Worst App
Can’t even send complain within the app. Grievance pops up with unexpected error for the past 8 months and they can’t even fix this problem. Worst quality assurance and testing.
The other problem is it does not allow taking screenshots. This feature is available in every banking app I have used. What security are they trying to protect to take my own data?
The other problem is it does not allow taking screenshots. This feature is available in every banking app I have used. What security are they trying to protect to take my own data?
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App
Not good
Unexpected error while sending grievance
I am getting unexpected errors while sending grievances
Is that really a bank application?
Completely useless as a banking app. It looks modern but lacks basic features that customers actually need. I couldn’t find detailed CR/DR transaction information or account statements anywhere in the app. A banking app should provide complete transaction details without forcing users to visit a branch or switch to Internet Banking. The user interface is confusing, and the overall experience is frustrating. Please fix these fundamental issues instead of focusing on cosmetic updates. A banking app should make banking easier, not harder.
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Response from developer
We regret the inconvenience you had to face. For better assistance please share your information with customercare@sib.bank.in. We will be happy to assist you. We understand your requirement for account statement. Kindly Login To Mirror Plus-Click on the Account Number-Wiew Statement and Email-Select Date Range-Email Statement. You will receive the PDF statement in your registered Email ID.
Easy to use
Very useful one
App is superb
Using last 6 years. Its really nice
Pathetic and very disappointed
I’m very disappointed with the SibMirror+ app and the bank’s support policy.
I currently live in Canada but hold a bank account in Kerala, India. My registered mobile number is still my Indian number, which I don’t have access to here. When I tried contacting support through the NRI option in the app using my Canadian number, they refused to help just because I wasn’t calling from my registered number.
This is extremely frustrating. If I’m overseas, how am I supposed to call from my Indian number? There should be alternative ways to verify identity, like security questions, email OTP, or other authentication methods.
It’s honestly disappointing that a bank relies on such a limited verification system with no proper backup options. This kind of policy makes things very difficult for customers living abroad.
I currently live in Canada but hold a bank account in Kerala, India. My registered mobile number is still my Indian number, which I don’t have access to here. When I tried contacting support through the NRI option in the app using my Canadian number, they refused to help just because I wasn’t calling from my registered number.
This is extremely frustrating. If I’m overseas, how am I supposed to call from my Indian number? There should be alternative ways to verify identity, like security questions, email OTP, or other authentication methods.
It’s honestly disappointing that a bank relies on such a limited verification system with no proper backup options. This kind of policy makes things very difficult for customers living abroad.
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Fund transfer OTP
I face this situation for quite a sometime. While transferring funds, sometimes (not always) SIB Mirror + asks for OTP. As soon as OTP is entered, it goes to next validation page and within one or two seconds closes the app and comes out unable to transfer funds. It’s really pathetic when we are in desperate situation for transferring funds. Any solutions? The app is latest updated.
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Crazy and lazy bank
I had to send money to my friend, who lives in another country, I go to the bank for the same, they inform me that the app is equipped for it, I happily do the transaction, then my friend informs that they never received the money , I call the bank, after which they inform me that my friend’s bank had certain enquiries , that I had to send for the transaction to proceed ( mind u i call the bank 4 days after the transaction for them to info me about this only to not inform me what the requirement were and the bank proceeds to ignore me,until I call them back to ask, what are the requirement that I had to fill in , for the transaction to proceed) I send the necessary detail within 14hrs , and at this point I’m frustrated with the bank cause they do t even update about the transaction , anyway , I wait for another 2 days to ask my friend if the money was debited to their bank, surprisingly no money was debited, so I ask the bank to send me the detail , with the help of which I can track the transaction( at this point , I should have just mailed the money to my friend and they would received the money a lot quicker than the bank
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Response from developer
We are truly sorry for any inconvenience caused. Can you reach out to us at customercare@sib.bank.in so that we may address your concern better.
Updation
After new updates where is log in option always headache after updating
Unable to transfer money
App keeps on logging me out when I try to transfer money. The worst app experience I ever had on a banking app.
Mutual fund icon is not working in Mirror+ app
Mutual fund icon is not working in Mirror+ app in iOS.
Fantastic banking App
Thank you for your seamless and convenient mobile banking app. The ability to manage all my accounts from one screen is invaluable, and the mobile check deposit feature saves me a trip to the bank every time. Your proactive fraud alerts and quick, responsive customer support are outstanding and really build trust in the brand. This app genuinely simplifies my life.
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Response from developer
Thanks for taking out time to rate us. It really helps us to keep going and delivering the best.
Not providing whatsapp otp verification
How can the people who are working abroad can verify their account repeatedly via normal text OTP. As you may know we have to recharge almost $10 only to receive that OTP. Be practical and kindly include whatsapp OTP verification as an option. 👏🏻
No help for technical issues
I called up customer service for making an exception for an very very urgent money transfer, since I could not do it at the branch because it was weekend. It could have done from online net banking but because of there cooling period I was unable to do anything which caused a huge loss for me. I haven’t seen any bank which is so adamant on deducting unnecessary charges from the account with least help for their customers.
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Not opening app
I am trying multiple times showing eorrors whipe opening
Just now updated - iphone 16 promax version
Just now updated - iphone 16 promax version
Good application for NRI s
Application good for NRIs compare to other bank applications
App not opening
The app is not opening for me. It gets stuck on the opening page .
Error
I can’t open back camera while scanning Qr
Download not working
Its not downloading for updation, still loading only . Please clear this bug Asap
