Should be removed
This app does not connect to your Sight and Sound account. I’m a new subscriber and have not been able to connect. When I contacted Sight and Sound they said they have no control over this application and I should contact the company that built this. This app is useless, broken and not claimed by Sight and Sound. Do not install. Strongly recommend this app be removed from the AppStore ad soon as possible.
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Overall works fine
I’m not using for very long but the main features are working fine. It would be nice to also have a session with physical copies delivery status, to see how long I should wait.
DOESN’T WORK!!!!
Tried to download magazine but keeps asking me to log out. Everything is fine on the web but not on the app. Waste of time. Also tried to contact customer services, surprise, surprise this also doesn’t work.
Used to use this app to read S&S
…since v3.0 came out, it does not download/allow me to see new issues. It just tells me my email address.
I am paying a subscription fee to have an app tell me my email address.
I am paying a subscription fee to have an app tell me my email address.
Update please!
A refresh to make this app more usable is long overdue. Such a shame, does not match the quality of the content.
When it works...
the content is great..But every now and again the app refuses to get beyond the loading screen and I have to delete it from my ipad and reinstall it. What a nuisance.
Convoluted, barebones bot working
It took me a few weeks and multiple attempts to figure out how to log in but now it's working and I can read all issues all right. It's nothing more than a wrapper and I'd pay more to be able to download the magazine in pdf instead and read them elsewhere, but hey, at least I can read them.
App is totally worthless. Avoid!!
This app completely fails to access/load digital content. Technical support is essentially nonexistent.
Totally frustrating
Was ok for awhile the started to request login details each time I opened the App. Problem is I never had any login setup in the first place.
Tried the restore purchase route but advised me details don’t exist.
I have given up on this App for now until hopefully BFI steps up and fixes this very vexing issue.
Tried the restore purchase route but advised me details don’t exist.
I have given up on this App for now until hopefully BFI steps up and fixes this very vexing issue.
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Immediate problems
Paid for access to digital content and the archive and shortly after purchase was forcibly logged out and then unable to log back in again because of invalid login details. The details were correct as I had access to the website and I had paid for a subscription. The customer service team was incredibly unhelpful and didn’t attempt to solve the issue. Would not advise paying for a subscription.
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Don’t
The magazine is great but the app is a nightmare. I have not been able to access my subscription since the magazine had a redesign which they will do occasionally. I have spent the last few months going back and forth with PageSuite, the App’s customer service department. Always a different person, always a new login and password to try, always the same result: it doesn’t work. Take my advice and DON’T purchase this magazine through the app.
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Can’t restore subscription since latest update
Absolutely ridiculous- you cannot load any content using your Apple Store subscription since they made the most recent changes to the app and there is NO response from customer service. They literally are stealing money from people right now.
Does not work.
An absolutely shocking state of affairs. Can’t subscribe via iOS. Takes the money but will not allow access to the content. The “Contact Us” email address does not work. All I wanted was to read about some quality films, but apparently that was asking too much.
Requires non-existent login
The app is now useless if you subscribed through the App Store- it doesn’t validate against it and now requires a login that isn’t available.
Sight and Sound is a great magazine but the developer of the app version is criminally negligent.
Sight and Sound is a great magazine but the developer of the app version is criminally negligent.
One star because you can’t give zero stars
If you pay for your subscription via the App Store good luck. Since the last update I have not been able to access any of the magazines.
There is no link to a help line and the BFI simply don’t seem to care.
There is no link to a help line and the BFI simply don’t seem to care.
Not able to access with an active subscription
I am not able to access with an active subscription after the app’s latest update. The contact email tab leads to nowhere.
Please either fix the problem (and extend my subscription) or give a refund.
Please either fix the problem (and extend my subscription) or give a refund.
Subscription non-functional
Since the latest update subscription via Apple Store will not restore. Sight and Sound will not help, and refer me to Apple Store. Apple Store then refer me to Sight and Sound. Avoid subscribing through the Apple Store!
One of the worst apps I’ve come across
Took out a £3.99 monthly subscription but issues I had downloaded keep disappearing and no way to get them back. The “Contact” email for help and queries isn’t even an email address and therefore completely useless. Can’t believe the BFI would allow their flagship title to be treated this way. Really shocking.
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Can’t restore my subscription
I can’t read any content now, the “Restore Subscription” button does nothing, and the answer i got from the “Contact” link basically amounted to a shrug. Fix the app, or give me a refund.
Giving it up
Has stopped working for me and no-one at the magazine or at Apple was remotely helpful in rectifying the problem ….or, more likely, couldn’t be bothered.
