Setup confusing.
I like the idea of the device for my mother, but the setup of this is clunky & confusing.
My mother set me up as a Care Team member, but as I downloaded the app to setup my access as a Care Team member, SilverTree is having me set myself up a wearer of the device.
There needs to be two clear, distinct Roles in the setup process.
1. The User or Wearer
2. The Care Team Member
An example:
In my setup.. Its asking me to allow the device to connect to my Bluetooth.
Im not wearing the device, my mother is.
Why would I allow it to connect to my Bluetooth.
Fall Detection.
This is a Function the User or wearer should be able to toggle on or off.
My cousin, sister, aunt, & I all have the ability to turn this feature on or off. Why would we all be able to control this feature?
Again… As a Care Team Member, the setting in my end of the setup, it reads if Im the Wearer.
Love the idea of the device, but its clunky.
Silver tree may need to do some software updates to make more user friendly.
My mother set me up as a Care Team member, but as I downloaded the app to setup my access as a Care Team member, SilverTree is having me set myself up a wearer of the device.
There needs to be two clear, distinct Roles in the setup process.
1. The User or Wearer
2. The Care Team Member
An example:
In my setup.. Its asking me to allow the device to connect to my Bluetooth.
Im not wearing the device, my mother is.
Why would I allow it to connect to my Bluetooth.
Fall Detection.
This is a Function the User or wearer should be able to toggle on or off.
My cousin, sister, aunt, & I all have the ability to turn this feature on or off. Why would we all be able to control this feature?
Again… As a Care Team Member, the setting in my end of the setup, it reads if Im the Wearer.
Love the idea of the device, but its clunky.
Silver tree may need to do some software updates to make more user friendly.
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Great product!
I bought this for my mother who has been diagnosed with Alzheimer’s. She has been wearing her Silvertree device daily for a 2 months. I helped her set it up and she is very comfortable with it. She refused to wear Apple watch or any other medical device, but she likes this one for how simple and elegant it is. Setup was easy and battery life is a huge plus - about 7 days between charges. We can see her activity on any given day and are the first ones notified if there is an emergency, before 911 gets called. We all feel better knowing Mom is safe.
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Tutorial was perfectly clear
Easy tutorial gave me great confidence in using this app.
Charger
Only problem I have is My charger is lost..how to get any
Response from developer
You can email us at support@silvertree.io and our team is happy to assist you!
Love this company!
I bought this for my dad who has been diagnosed with early onset dementia. He has been wearing his Silvertree device daily for a little over 1 month. He set it up himself and he is very comfortable with it. He refused to wear Apple watch or any other medical device, but he likes this one for how lightweight it is. So happy we made this purchase!
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