Reliable, Swift and Great Rates
SimlessPay is the best money transfer platform I’ve used so far. Their rates are consistently very competitive, and I especially like how stable they are. Even when rates on other platforms are fluctuating, SimlessPay’s rates often remain steady and reliable. Transfers are also quick and straightforward. They truly live up to their name — seamless and swift. Highly recommended!
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Response from developer
Your positive review is valued. Thank you. We would love for your friends to experience the same service.
Review
It a seamless app for users
Response from developer
We are thrilled you’re happy with SimlessPay’s service. More seamless transfers await. Share the magic with friends.
Good App
Money in my bank even before I get the notification that my transaction has been successful.
Response from developer
Smooth, fast, and stress-free is the SimlessPay promise. Thanks for being with us and sharing the experience with your circle.
Great
Very fast and easy to navigate.
Response from developer
Your 5-star review made our day. SimlessPay keeps transfers fast and fuss-free. Share it and refer a friend.
Fantastic Experience
I have been using the app and it’s really fantastic 🥰🥰
Response from developer
We are happy your transfer went through smoothly. Thanks for your support, and feel free to refer friends and loved ones to enjoy the same convenience.
Terrible conversion app
I made a transfer which has taken so long yet it hasn’t been resolved. Customer service keeps repeating the same response telling me that I should give it some hours for the transaction to be completed. I do not recommend this app whatsoever.
Avoid ⛔️ until Customer supports improves
actual. Here’s a revised review:
⭐☆☆☆☆ (1 Star)
My experience with SimlessPay has been extremely disappointing.
I initiated an international transfer on 18 July, and several days later the beneficiary still had not received the funds. Since then, I have spent countless hours chasing customer support, repeating the same information to different agents, and acting as the middleman between SimlessPay and the recipient’s bank.
Initially, I was told the transaction had been completed successfully and that the recipient should contact their bank. After the recipient’s bank confirmed in writing that the transaction was unsuccessful and advised that the sender should request a chargeback, SimlessPay then explained that the matter had been escalated to NIBSS due to an interbank processing issue.
While I understand that technical issues can occur, what has been most frustrating is the way this case has been handled. I repeatedly received the same generic response that they were “awaiting feedback from NIBSS,” with no meaningful progress, no estimated timeframe for resolution, and no dedicated case owner.
I also asked several times whether there was a telephone number I could call to speak to someone directly about my case. That simple question was never answered. Instead, I continued receiving the same scripted responses through live chat. When a customer has been waiting this long for their money, they should have the opportunity to speak with a member of staff rather than being limited to repetitive chat messages.
A money transfer service should not only be reliable when transactions go smoothly but should also demonstrate urgency, transparency and accountability when something goes wrong. Unfortunately, this experience has left me exhausted and frustrated.
I sincerely hope SimlessPay improves its customer support, escalation process and communication with customers facing delayed transactions. At the time of writing this review, my issue remains unresolved.
⭐☆☆☆☆ (1 Star)
My experience with SimlessPay has been extremely disappointing.
I initiated an international transfer on 18 July, and several days later the beneficiary still had not received the funds. Since then, I have spent countless hours chasing customer support, repeating the same information to different agents, and acting as the middleman between SimlessPay and the recipient’s bank.
Initially, I was told the transaction had been completed successfully and that the recipient should contact their bank. After the recipient’s bank confirmed in writing that the transaction was unsuccessful and advised that the sender should request a chargeback, SimlessPay then explained that the matter had been escalated to NIBSS due to an interbank processing issue.
While I understand that technical issues can occur, what has been most frustrating is the way this case has been handled. I repeatedly received the same generic response that they were “awaiting feedback from NIBSS,” with no meaningful progress, no estimated timeframe for resolution, and no dedicated case owner.
I also asked several times whether there was a telephone number I could call to speak to someone directly about my case. That simple question was never answered. Instead, I continued receiving the same scripted responses through live chat. When a customer has been waiting this long for their money, they should have the opportunity to speak with a member of staff rather than being limited to repetitive chat messages.
A money transfer service should not only be reliable when transactions go smoothly but should also demonstrate urgency, transparency and accountability when something goes wrong. Unfortunately, this experience has left me exhausted and frustrated.
I sincerely hope SimlessPay improves its customer support, escalation process and communication with customers facing delayed transactions. At the time of writing this review, my issue remains unresolved.
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Useless
The most useless money transfer app. There’s a long delay when you make transfers
Scam
More than 24hrs, they didn’t return my money, they are scamming. And they are slow, downloading the app doesn’t worth it! I deleted it with my money inside!
Response from developer
We hear you, Paul, and we’re sorry for the poor experience. Your feedback helps us do better, and we’d like to make things right. Please reach out to us directly via the in-app chat. Thank you.
Scammers
These people are thieves .. they refused to pay me back a transaction which has been returned to them by my bank .. I’ve told them about how I want to pay my daughter’s hospital bills with it .. they just turned a deaf hear and referred me to a robot who keeps asking me to send my payment reference over 10!times over … don’t use this app .. they are scammers !
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Response from developer
Hi, we're sorry for the frustration this has caused and understand your concerns. We take issues like this very seriously. Our team has already contacted you regarding your case and is actively following up to ensure it is resolved. Thank you for your patience while we work towards a resolution.
Pending transaction
I initiated a transaction over 14hrs ago, and didn’t get my deposit back.
Their customer care team are not responding to my messages.
This is not the first time this has happened to me and I don’t know why they have been doing this.
I’m very disappointed.
Their customer care team are not responding to my messages.
This is not the first time this has happened to me and I don’t know why they have been doing this.
I’m very disappointed.
Referal Bonus
I previously left a 5-star review for this app because of their great rates and fast transfers, which I genuinely appreciated.
However, I’m now giving the referral bonus program 1 star. It feels unethical to promote a referral bonus and then avoid paying users who clearly meet the requirements. I referred two people who transferred well above the stated threshold, yet when it was time to receive the bonus, my messages to support suddenly stopped getting responses.
This is very disappointing. It raises concerns about what would happen if I had a serious issue with my transfers — would I also be ignored?
If you’re not prepared to honour the referral bonus, it would be better to remove it entirely. Your competitive rates and smooth transfers are strong enough to attract customers without misleading promotions.
However, I’m now giving the referral bonus program 1 star. It feels unethical to promote a referral bonus and then avoid paying users who clearly meet the requirements. I referred two people who transferred well above the stated threshold, yet when it was time to receive the bonus, my messages to support suddenly stopped getting responses.
This is very disappointing. It raises concerns about what would happen if I had a serious issue with my transfers — would I also be ignored?
If you’re not prepared to honour the referral bonus, it would be better to remove it entirely. Your competitive rates and smooth transfers are strong enough to attract customers without misleading promotions.
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SIMLESS
They will delay your money for days for no reason, zero customer service 👎
S
They take forever to send you your money. Almost 24hours and still waiting well done Simless
Referal Bonus
I previously left a 5-star review for this app because of their great rates and fast transfers, which I genuinely appreciated.
However, I’m now giving the referral bonus program 1 star. It feels unethical to promote a referral bonus and then avoid paying users who clearly meet the requirements. I referred two people who transferred well above the stated threshold, yet when it was time to receive the bonus, my messages to support suddenly stopped getting responses.
This is very disappointing. It raises concerns about what would happen if I had a serious issue with my transfers — would I also be ignored?
If you’re not prepared to honour the referral bonus, it would be better to remove it entirely. Your competitive rates and smooth transfers are strong enough to attract customers without misleading promotions.
However, I’m now giving the referral bonus program 1 star. It feels unethical to promote a referral bonus and then avoid paying users who clearly meet the requirements. I referred two people who transferred well above the stated threshold, yet when it was time to receive the bonus, my messages to support suddenly stopped getting responses.
This is very disappointing. It raises concerns about what would happen if I had a serious issue with my transfers — would I also be ignored?
If you’re not prepared to honour the referral bonus, it would be better to remove it entirely. Your competitive rates and smooth transfers are strong enough to attract customers without misleading promotions.
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Payment unprocessed
I have had bad experience with SimlessPay. They don’t resolve queries. I transferred money since 27th of December with numerous chats sent along with couple of emails. They kept saying they are looking into, we are sorry, no one came back to confirm resolution of my query. The money transferred wasn’t sent to the intended recipient and my money was not reverted back to my account. It’s my second time of using them. I can’t recommend them at all.
Mt next step now is to report them to the FCA. If my query still remains unresolved.
Mt next step now is to report them to the FCA. If my query still remains unresolved.
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Worst ever app !!!!!
Please avoid this app in all ways!!! Sent money for the past 4days and the beneficiary is yet to receive the money.
Useless App
My funds get stuck every time, like every transaction has me reaching out to customer care like I don’t use other apps
Bad customer experience
I never received my referral bonus and all my effort to communicate with the customer care was wasted because I never get respond back till today.
SEAMLESS APP
SimlessPay is really the best. Has the best exchange rates and I have never had any issues.
