SingPost Mobile User Reviews

Top reviews

Useless app

App is very basic and does not read the tracking number. A very unSingaporean experience, to say the least.

Awful

Payment doesn’t work.

Needs a lot of work

App is slow, too much non-native functions.
Interface is confusing
Barcode scanner does not work
eg if I can track a parcel, and that parcel requires me to pay GST, why doesn’t it appear on the TO PAY tab?

Awful app

Trying to pay for customs duties but it refuses to let me, just keeps saying transaction could not be process, so frustrating

Can never receive email OTP

Trying to pay for GST via the app and the email OTP was never sent, no matter how hard I tried to resend. Very disappointing

Useless app

Allow to login for only one device, dev probably don't understand the we're prone to have more than one device nowadays. No apparent way to manage the parcel which popped up as a notification but nowhere to be found in the app. Reaching for support to communicate with the driver for feedback and improvement is non-existence.
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Terrible app

Dysfunctional, doesn’t send OTPs, impossible to use for payment, which is great since SingPost no longer collects cash and forces you to use the app…

Email OTP doesn’t work

An sms otp AND email otp are required, but email otp never arrives. I give up

Needs an instruction manual

Terrible app - can’t pay bills intuitively. Need to read the instruction manual to find things.

App doesn’t work. ‘Error Occurred’

Downloaded the app for pay GST on a package because you can’t do it online, only via SAM machine, at a Post Office or via the app.

Logged in, was sent an OTP and each time I enter the OTP, I get a ‘Error occurred. Please Try again’ message. Frustrating.

Sad

I can’t create a account to track my package because I don’t have a Singapore phone number.

New password process is a failure

Requires an account and a password. So, tried creating account, says I already have one. Tried resetting password, sent me a temporary one to set a new password. After that, I tried logging in with new password and the wheel keeps spinning forever. This is a dysfunctional app. If I can only rate it 0 out of 5!!!
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What’s the point?

Forced to download and use app to receive service. Hope their data protection is good, cause way too much info was requested…

Bad

the app doesn't register when in another country it's best to release it internally

Doesn’t even load??

It doesn’t even load?? Just stuck in the home screen please fix.

What is this app for? Nothing

It does not work. What an embarrassment for Singapore, their national postal system can’t even create a working app.

Busted

App doesn’t even work anymore

Useless app. Wont get past splashscreen

Why does one even bother.crap app

Useless

Useless app. Provides login screen with no way to create account or log in. Used to be slightly useful app for tracking parcels.

App doesn’t work

App doesn’t work, stuck on loading animation.