This is not nice
When I download the app on my screen, I was trying to search a radio, but it didn’t get in, but that’s OK
No active radio error
Used to work on our CPO cars. No longer. Each radio gives a no active account radio (of course.. it’s a CPO vehicle). Called dealer support, said it should be working. It doesn’t. Stopped using it and telling customers to go online and try. Not the experience we want. Told manager of lot to no longer participate in this program as frustration isn’t worth it.
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Broken
Ever since the new app, they came out I keep getting unable to determine dealership
Type error
Keep getting error every time I try to use it..
This is not nice
When I download the app on my screen, I was trying to search a radio, but it didn’t get in, but that’s OK
Response from developer
Hi, We apologize for the inconvenience. Can you be more specific please so that we can identify the issue? Don't hesitate to reach out to us at DealerAppIssues@siriusxm.com.
Lags
Website lags a lot and won’t update radio signal with vin scanner
This is not nice
When I download the app on my screen, I was trying to search a radio, but it didn’t get in, but that’s OK
Response from developer
Hi, We apologize for the inconvenience. Can you be more specific please so that we can identify the issue? Don't hesitate to reach out to us at DealerAppIssues@siriusxm.com.
Never works always says error call support
Doesn’t work for dealers unless you call support scan vin doesn’t work and radio ID doesn’t work and when you call it’s a hour wait
Pricing transparency
Unable to see pricing options on anything other than bare minimum option. Tried calling they insisted I could see the pricing tiers on website and app. I explained I am using my phone and not a computer but customer service insisted it doesn’t matter. They were unwilling to walk me through it. Guess I don’t really need or want this product if customer service isn’t even willing to help me with pricing for my car and my daughters iPhone!
***update to response***
Clearly your customer service team reads as well as they listen! (Sarcasm intended, just in case you missed that as well). I clearly stated that I tried on MORE THAN ONE PLATFORM. Sorry I didn’t list my review on your preferred platform. I suggest you take it up with “your customer service department“ and see how well that works out for you. Keep your product there are other options out there.
***update to response***
Clearly your customer service team reads as well as they listen! (Sarcasm intended, just in case you missed that as well). I clearly stated that I tried on MORE THAN ONE PLATFORM. Sorry I didn’t list my review on your preferred platform. I suggest you take it up with “your customer service department“ and see how well that works out for you. Keep your product there are other options out there.
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Pricing transparency
Unable to see pricing options on anything other than bare minimum option. Tried calling they insisted I could see the pricing tiers on website and app. I explained I am using my phone and not a computer but customer service insisted it doesn’t matter. They were unwilling to walk me through it. Guess I don’t really need or want this product if customer service isn’t even willing to help me with pricing for my car and my daughters iPhone!
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Response from developer
Hi, We apologize for any issue you might be having! The DealerApp is designed to assist with radio refreshes at our dealership partners. Please visit our other available apps for a better experience.
Does not work
App has worked one time. That is it. Cannot help customers with this product. Do not waste your time.
Possible issue for getting a car updated with trial
Sometimes I have to refresh multiple times to get it to work for a potential customer or I cannot get it to start a trial at all.
Dealer
I can’t get this program to enable Sirius in my CPO cars.
collections
I tried your product and have used Sirius Xm on and off! Im not in my car alot now so I didnt renew! I have collection agents coming after me for 52.00 and its one more hastle to deal with! I sell new General motors vehicles and i wont recomend using Sirius Xm anylonger! You are officially scum!
Highly recommend this one!
Easy to use!
Trial subscription
As a Dealer, my Customers really like the three month trial of SiriusXM that I can activate on their car or truck. Lately all I’ve been getting is error messages when I try to photograph the vehicles VIN . This is very frustrating for myself and my customers.
sirius
service doesn’t come in half the time
Smx
Instructions are not very clear at all
Great
As a car dealer I often have customers at my place of business and need to provide service for payment.
Serialxm
I don’t like it because every time I try my radio id and VIN it don’t work it
