SIU Credit Union Mobile Branch User Reviews

Name: SIU Credit Union Mobile Branch
Rating: 4.85358 (3702 reviews)

SIU Credit Union Mobile Branch

SIU CREDIT UNION

💰 Finance

What users say

Summarized from real user reviews of SIU Credit Union Mobile Branch. Based on 3.7K reviews and a 4.9/5 average, it highlights the 5 positives and 5 negatives reviewers mention most about this Finance app.

Positive things

👍Easy to use
🚀Seamless functionality
💯Great customer service
🤝Helpful and friendly staff
💳Excellent banking experience

Negative things

🐛Occasional app crashes
🔒Difficulty logging in
🔍Lack of customization options
🧭Navigation issues
💰Removal of useful features

Top reviews

Most Recent Highest Rated Lowest Rated

Very bad app

Everytime you click back when there isn’t another back button it takes you all the way back gotta start over and can never open account in the app can’t verify I’m real what a joke

Coolmandjdbbxbhir

14 days ago

Thank you, easy access

It’s great to be able to easily access our banking info, transfer funds etc

marlenasfun10kbiz

5 months ago

Response from developer

Thank you for the review and we're glad you're enjoying the app!

Best in class

Best in class service from this Credit Union

BrkY87$

5 months ago

No

I have had this app for 6 years! I like the convenience of being able to send a message. And now when I click on it, ERROR pops up! I’ve deleted the app and reinstalled and still same issue! My son can’t even use his debit card! They said there are no issues on their end. This is another months long issue.

Heated at SIUC

6 months ago

Response from developer

Thank you for your feedback and we wanted to make sure you knew of a new update was released last week. Please download the latest version (26.01.23) and contact us directly at callcenter@siucu.org if you are still having any issues with the error message. As for your son's debit card, please reach out to that same email and we can assist him with any issues he may be experiencing.

Mobile deposits don’t work

Living 300 miles from a branch makes it difficult to do mobile deposits when they are constantly rejected. Absolutely ridiculous! They will say that the check is missing signature or the picture is cut off even though that’s not the case. Apparently an issue with the app or a problem on the bank side.

valerie318

a year ago

Response from developer

We're sorry you had trouble getting the new app installed. If you're still having any issues, please reach out to our call center at 618-457-3595 or callcenter@siucu.org. Thank you.

TY Alissa!

I have been sick and was having difficulty getting into credit union. Alissa is amazing! She assisted me with everything via phone. Kudos to you!

Kycle

2 years ago

Response from developer

Thank you for the review, and we're glad you were able to take care of things while at home.

Always there for me

I have been with SIUCU quite a long time. Since it opened at the VA hospital when Nan was in charge. I’ve been a member ever since. Stayed with them great deals on checking & savings, plus great rates on CC stayed will continue w/SICU bc I’ve been impressed w/their support. They have great service and I will continue to use their service. Thank you SIU credit union for being there for me and my family!

DRC42

2 years ago

Response from developer

We appreciate your feedback and thank you for being a loyal member!

Amazing

I have been using this bank for 4 years it is amazing

run away dad

2 years ago

Response from developer

Thanks for the review!

Pretty good

Has lots of great and seamless functionality comparable to larger banks like remote deposit. However, would love the option to have daily account balance notification. It’s great to have direct deposit and low balance alerts, but could avoid low balance or catch unexpected transactions or avoid making an impulse purchase if there was a daily balance option as well. That’s the only function I miss when I compare to Chase’s online banking experience.

sinner_b

3 years ago

Response from developer

Thanks for the review and we'll share this with our development team.

Great app, does what you want.

I enjoy the app and glad that they offer it. I’ve been a sicu member since I was 8 years old and will continue to be.

I would rate 5 but the banner ads at the top of the screen interfere with some screens and just get in the way. Other than that 5 stars.

Eli8!

3 years ago

Response from developer

Thanks, and we're glad you approve! The ad display has been modified in the most recent release too.

Bankerific!!!

Absolutely love SIUCU! They believed in me when no one else would! Will never go elsewhere!
It’s a warm and friendly place. Everyone is very helpful if I have a problem and usually resolve it right away.
THANK YOU SIUC,
A Lifetime customer
Deborah Robbins

Robs notes

3 years ago

Response from developer

Deborah: Thank you for the review and we're glad we've been able to help.

Very Easy to Use, Never Had An Issue!!!

Love the app, makes things easier to do overall.

Jáye

3 years ago

Response from developer

Thank you and we're glad you're happy with the app.

Great place to help you and for the little guys

I love them !!!!

Katherinezita87

3 years ago

Love my credit Union.

Everyone is always so nice. They always help me and get all my stuff to the right place.

Member nrm

3 years ago

Response from developer

Thanks for the review and we're glad you're happy!

Good app, one qualm

I like the app and the features it has but the transfer feature being removed from the 3 dot menu is rather irritating. Please put it back!

Gregulous Gregory

3 years ago

Response from developer

Thank you for your review Gregory, and we'll share this request with our developers. UPDATE: Our developers have added the "Transfer Money Here" option back to the ellipsis on the right of the account tiles now. Thank you for sharing!

Second review

This is my second review because my last one was responded to by the developer but they don’t understand my issue. I have the app and it’s working fine. However with the latest update the memo line was removed from transfers. So when I transfer money from one account to another; I used to be able to put in the memo line what the transfer is for, such as “gasoline” or “Christmas savings” etc. Now the memo line has been removed so there’s no way for me to put in why I transferred the money. I hope this info helps the developer understand my issue and I really hope the memo line can be added back in with the next update. This is the first time in my 9 years with SIUCU that I haven’t had that memo line. Thank you!

valerie318

4 years ago

Response from developer

We're sorry you had trouble getting the new app installed. If you're still having any issues, please reach out to our call center at 618-457-3595 or callcenter@siucu.org. Thank you.

Zelle in app won’t work

Zelle keeps wanting me to use my bank app. However, Zelle won’t work in the bank app. Very frustrating.

Dunncorrado

4 years ago

Review

Easy to use appts. Great tools to work with.

248921

4 years ago

best credit union

always taking care of my needs with patience <4L

pussithmuncha

4 years ago

Response from developer

Thanks for the review, and we're happy to help.

Absolutely top notch in service!

SIU Credit Union has consistently gone above and beyond my expectations for Services and Customer Service. They have been an invaluable resource to my family and I for more than 10 years now. Doing business with them has simply been a win-win scenario in all of the challenges life has thrown our way. Well done SIU Credit Union… Well done!

Themaxx7