Half brain UX
Soso
the company policies not so.
Response from developer
We're always looking to improve your experience. 🙏 Any specific incident we can look into for you? Let us know by reaching out to mobile-reviews@skroutz.gr.
Region
Response from developer
Please contact us at mobile-reviews@skroutz.gr so we will be able to check this in further detail.
Something to consider
Lots of stuff to buy you can find elsewhere if service is important to you.
Response from developer
Hi, we’re sorry that you’re experiencing issues with the app. We’re continuously improving our digital assistant to provide better answers, and you can always get in touch with a member of our team. We’re here for you at mobile-reviews@skroutz.gr so we can help you with changing the language settings, to make your experience easier.
about Skroutz
Response from developer
Thank you for your review! Happy shopping!
Just keeps getting worse
My default language is set to English but pages are in Greek when returning or cancelling an item. They don’t want returns or cancellations.
Every “upgrade” is just a step backwards.
No humans exist at Skroutz.
Response from developer
Hi, we’re sorry that you’re experiencing issues with the app. We’re continuously improving our digital assistant to provide better answers, and you can always get in touch with a member of our team. We’re here for you at mobile-reviews@skroutz.gr so we can help you with changing the language settings, to make your experience easier.
Useless
Nothing but AI
My default language is set to English but pages are in Greek when returning an item.
Skroutz does not accept returns. The AI model simply repeats itself with no useful information.
No humans exist at Skroutz.
Response from developer
Hi, we’re sorry that you’re experiencing issues with the app. We’re continuously improving our digital assistant to provide better answers, and you can always get in touch with a member of our team. We’re here for you at mobile-reviews@skroutz.gr so we can help you with changing the language settings, to make your experience easier.
Terrible version of Amazon
Response from developer
Λυπούμαστε για την αναστάτωση! Μπορείς να επικοινωνήσεις μαζί μας μέσα από το λογαριασμό σου πατώντας εδώ: https://www.skroutz.gr/contact-us για να ελέγξουμε τι έχει συμβεί και να σε βοηθήσουμε.
Unresponsive
Response from developer
Please reach out to us at mobile-reviews@skroutz.gr and our team will investigate the issue.
Trust the system !
Response from developer
Thank you for taking the time to write this review. Your kind words encourage us greatly. Happy shopping! 😊
Still crashes during checkout
Not made for iOS
Best to use Skroutz to find a product and vendor and then order directly from them.
Maybe it’s made for Android only. In iOS the app freezes and crashes.
Response from developer
Hi, we’re sorry that you’re experiencing issues with the app. We’re continuously improving our digital assistant to provide better answers, and you can always get in touch with a member of our team. We’re here for you at mobile-reviews@skroutz.gr
Not made for iOS
Produit détérioré
Mostly doesn’t work
App freezes. App crashes. App cannot resolve internal links. Poor response time. No customer service, just non-functional AI. Other websites have the same products, so why bother with this mess?
Response from developer
Please contact us via email at mobile-reviews@skroutz.gr and our team will resolve this issue as soon as possible. 🙏
They simply don’t care
Mostly doesn’t work
Response from developer
Please contact us via email at mobile-reviews@skroutz.gr and our team will resolve this issue as soon as possible. 🙏
No customer support, Bad or faulty products, price clickbait, returns a nightmare
Is anyone picking those phones anymore?
I gave Skroutz another change but no, whichever shadow company for profit is behind this company now, they are allowed to have the greek market by the neck..,obviously don’t care about customer support as long as they have your money, no humans available, no way to be able to change the locker they threw my package at a totally random, out of my way, super dodgy location, that I sure definitely didn’t choose! What is wrong?
I need an option for this, I didn’t choose this, it’s a massive inconvenience! These people do more harm than good! My time is precious!
——- older review that I won’t delete below ———
This service is full of low rate shops that make a lot of money selling you damaged or low quality products. I have never felt like being robbed by an online shop like when shopping at Skroutz. ( I have been on amazon before anyone really, eons ago)
The price is different when you actually click on the page? what gives skroutz?
They sent a damaged or low quality product, then- following your complain -the next day or two they sent another damaged product to make good on their word for the damaged product they sent you and that product is worst than the previous one!
You just lost your money, because they become arrogant on the phone ( the seller) - if you call them!!
Additionally, when you leave constructive feedback Skroutz blocks it!! Total scam!
Skroutz should take responsibility for the fraud that's happening on their platform! They make it so difficult to return!
Fake photos, different products, fake products, you should clean up your business Skroutz.
Offering Plus (or however it's called) service it's like you've been living in another reality, you need to address the issues your customers are experiencing or maybe wait, we are not your customers the shops are, no?
Fine them, stop their business for a period, check them often, redirected sales should be recorded too, there should follow specific rules regarding customer support and product quality.
There are plenty of things to do to make sure that your actual customers are protected! You don't respect my time (or any of your customer's really) and you don't protect me as your customer! I was just looking for something (that's what triggered this review) and the shop you recommended is the worst of the worst lol, they send me twice a fake battery ( juice pack) what a waste of time!!!! And of course I lost my money!
Παραγγελία
απλά θα ήταν καλύτερο να μπορείς να κανείς επεξεργασία της Παραγγελειας για 30λέπτα δλδ να μπορείς να προσθέσεις κάτι συν στην είδη παραγγελία που έχεις κάνει γιατί εγώ ξέχασα να βάλω κάτι που ήθελα κ αναγκάστηκα ακύρωσα την Παραγγελεια για να προσθέσω κάτι που ήθελα
Response from developer
Σε ευχαριστούμε πολύ για την αξιολόγησή σου! Πάντα εξετάζουμε τρόπους για να παρέχουμε την καλύτερη εμπειρία. Παραμένουμε στη διάθεσή σου. 😊
