Skroutz appears to be a legitimate app. The AppsHunter Legitimacy Score for Skroutz is 88 out of 100 points across 7 verification signals from App Store and developer data.

Skroutz Reviews: Is It Legit?

Name: Skroutz
Rating: 4.8 (974 reviews)

Skroutz

Skroutz S.A.

🛍️ Shopping

🔍 Reference

Customer Experience

Positive experience28.0% of reviews

Neutral10.7% of reviews

Negative experience61.3% of reviews

~ Based on 75 written reviews from the US App Store.

What users say about Skroutz

Reviews of Skroutz are mostly negative: the Shopping app is rated 4.8/5 from 974 App Store ratings. What users like most: safe and cheap platform, easy to use. Top complaints: crashes and freezes, poor security and login issues. Summarized from real user reviews.

Positive things

🚀Safe and cheap platform
👍Easy to use
🚀Fast delivery

Negative things

🐛Crashes and freezes
🔒Poor security and login issues
👎Unresponsive and unreliable customer support
👎Discrimination against certain users
👎Filled with scammers and low-quality products

Is Skroutz Safe?

Skroutz appears safe based on user ratings. AppsHunter Safety Score for Skroutz is 95/100.

This assessment is based on 974 user ratings, with an App Store average of 4.8/5.

Safety Analysis

94.4% of ratings point to a safe experience

2.3% of ratings suggest some concerns

3.4% of ratings point to a risky experience

~ Based on 974 App Store ratings for Skroutz.

Is Skroutz Legit?

Skroutz appears to be a legitimate app. AppsHunter Legitimacy Score for Skroutz is 88/100.

Based on 88 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Scam

Ordered a keyboard and mouse and it took the money out of my bank twice and didn’t deliver items scam!

WCWedding Belles Crete

a month ago

Half brain UX

Skoop function is like half brain done it and ship the function. There is no locker change and no option to extend deliver option.. Im human and i made a mistake with locker location selection. You say contact support if you have issues but your chat AI is also useless and no other way to get support. So far your UX failed!!!

SXSpyros xh

2 months ago

Soso

The app is ok,
the company policies not so.

BBadmin88

2 months ago

Response from developer

We're always looking to improve your experience. 🙏 Any specific incident we can look into for you? Let us know by reaching out to mobile-reviews@skroutz.gr.

A breath of fresh air

A breath of fresh air to have such a well functioning venue in Greece. If only the couriers were also as well organized. Living in a country where Amazon thrives, I see seamless organization at Skroutz during the months I spend in Greece

EEZandra

2 months ago

Happy

Thank god for Skroutz

WWillyBumBum1066

2 months ago

Awful support

Awful awful awful and inexistent support

TATheo Athens

2 months ago

Region

Doesn’t have mine.

𝗝𝗝𝗮𝗱𝗲

4 months ago

Response from developer

Please contact us at mobile-reviews@skroutz.gr so we will be able to check this in further detail.

Something to consider

Skroutz is a 100% AI-driven company. There are zero humans behind it. What that means if you need customer service is obvious: there is none.
Lots of stuff to buy you can find elsewhere if service is important to you.

Yycc47rhxf

4 months ago

Response from developer

Hi, we’re sorry that you’re experiencing issues with the app. We’re continuously improving our digital assistant to provide better answers, and you can always get in touch with a member of our team. We’re here for you at mobile-reviews@skroutz.gr so we can help you with changing the language settings, to make your experience easier.

about Skroutz

everything is corect and perfect survice

GDgospodin dimitrov

5 months ago

Response from developer

Thank you for your review! Happy shopping!

Just keeps getting worse

Better to find an item in Skroutz and then order directly from the vendor.

My default language is set to English but pages are in Greek when returning or cancelling an item. They don’t want returns or cancellations.

Every “upgrade” is just a step backwards.

No humans exist at Skroutz.

Yycc47rhxf

5 months ago

Response from developer

Useless

App will not allow adding increasing quantity of an item ie going from 1 to 2 or 1 to 3

IGivor the diver gr

5 months ago

Nothing but AI

Better to find an item in Skroutz and then order directly from the vendor.

My default language is set to English but pages are in Greek when returning an item.

Skroutz does not accept returns. The AI model simply repeats itself with no useful information.

No humans exist at Skroutz.

Yycc47rhxf

6 months ago

Response from developer

Terrible version of Amazon

Γιατί δεν το πουλάτε στο Amazon να τελειώνουμε; Τραγικό service τραγικό tracking και τραγική εξυπηρέτηση πελατών. Αντί να αποτρέψετε την εξαγορά από την amazon Πριν κάποια χρόνια καλό θα ήταν να πάρετε παραδείγματα από αυτούς ή να τους την είχατε πουλήσει…

Ddfhgsrjnvgi

7 months ago

Response from developer

Λυπούμαστε για την αναστάτωση! Μπορείς να επικοινωνήσεις μαζί μας μέσα από το λογαριασμό σου πατώντας εδώ: https://www.skroutz.gr/contact-us για να ελέγξουμε τι έχει συμβεί και να σε βοηθήσουμε.

Unresponsive

In the last couple weeks app opens and quickly becomes unresponsive. Drop down menus won’t open. Scroll doesn’t work.

IIchDontThinkSo

8 months ago

Response from developer

Please reach out to us at mobile-reviews@skroutz.gr and our team will investigate the issue.

Trust the system !

The App works well and its safe to buy! I Works very well, its speedy, I live in one of the small Cyclades, never had a problem with the condition of the delivery, I’m very happy with the service. From a consumer always better selling rates are welcome, taxes are different from one country to another, research your items well before buying.

DDanielCanas

8 months ago

Response from developer

Thank you for taking the time to write this review. Your kind words encourage us greatly. Happy shopping! 😊

Still crashes during checkout

Newest version of this app proves it does not work under iOS. Just keeps getting worse with every upgrade.

Yycc47rhxf

9 months ago

Not made for iOS

No humans at Skroutz and their cheap AI can’t fix the constant crashes.
Best to use Skroutz to find a product and vendor and then order directly from them.

Maybe it’s made for Android only. In iOS the app freezes and crashes.

Yycc47rhxf

9 months ago

Response from developer

Not made for iOS

Maybe it’s made for Android only. In iOS the app freezes and crashes.

Yycc47rhxf

9 months ago

Produit détérioré

Nous avons emménagé à Athènes et avons tout commandé sur Skroutz, 100% des produits étaient des produis endommagés qui avait été reconditionnés. Ceci n’est pas dit lors de l’achat, c’est clairement une arnaque. De plus le prix des produits augmente artificiellement si vous prenez Skroutz premium !!!!!!!

DDavihi

9 months ago

Mostly doesn’t work

4 app updates later: app still freezes, app still crashes.

App freezes. App crashes. App cannot resolve internal links. Poor response time. No customer service, just non-functional AI. Other websites have the same products, so why bother with this mess?

Yycc47rhxf

9 months ago