If -10 was a rating this app would get it!
A few hours later I received a message stating that my cancellation was processed and I wouldn’t be billed in the future, no refund 😳
So much for their satisfaction or your money back claims.
Fraud
My skin improved, product suggestions feel generic
Response from developer
Dear Valued Customer! We are so glad to see this review and are glad you have appreciated the pieces of advice we are trying to give. Please know that our app developers are actively looking at feedback to drive their decision-making when introducing improvements to the app. If you have any other questions, or concerns about the generic product suggestions, please contact support at support@scfln.co.
Simple to use, would love extra features
Response from developer
Dear Valued Customer! Thanks for reaching out. Such reviews make us happy! We're glad to hear you find the app easy to use, and we appreciate your suggestion for adding more makeup looks. We'd like to hear more about how we can improve some features. You can submit your suggestions at support@scfln.co.
useful but can be slow sometimes
Helpful app for refining looks, slow on some days
Response from developer
Dear Valued Customer! Thank you for leaving this important review for us! We're glad you're finding the makeup feedback helpful, and we appreciate your thoughts on improving the product suggestions. We'll definitely pass this on to our team as we continue working to enhance the app. If you have any specific ideas or further feedback, feel free to share them with us at support@scfln.co. We appreciate your input and are always looking for ways to improve!
Helps me feel more confident every day
Response from developer
Dear Valued Customer! Thank you for staying with us and being our loyal customer. Happy to hear that using the app daily has boosted your confidence and helped improve your makeup and skincare routine. We always love to hear such feedback from our customers. Thank you for using our platform and we wish you all the best!
Good for learning, needs more detail in skin analysis
Response from developer
Dear Valued Customer! Thank you for updating us on your Skyfluence experience. It's great to hear that you found the app useful in learning about makeup and skincare. We appreciate your suggestion about the skin analysis feature and understand how more specific advice could be beneficial. Please know that our app developers are actively looking at feedback to drive their decision-making when introducing improvements to the app. If you have any other questions, concerns, or suggestions, please contact support at support@scfln.co.
could be faster, overall pretty nice
Response from developer
Dear Valued Customer! Thank you for taking the time to share your feedback with us! We’re glad to hear that you find the app useful for makeup and skincare advice. We apologize for the occasional slow loading and want you to know that we're continuously working on improving the app's performance. If you have any other suggestions or experience any further issues, please feel free to reach out to our support team at support@scfln.co. We truly appreciate your input and thank you for being a valued user!
SCAM GOOD REVIEWS ARE OBVIOUSLY PAID FOR
They charged me FOUR random times, all random amounts ,in the first month for a total of $130. The subscription said $29 a month. There is no phone number and the only email I’ve received a reply to was to tell me “we cannot refund you as you didn’t correctly cancel your trial (I emailed to cancel it using a different email that I had signed up with so y’all don’t make that mistake). Your account is now cancelled “. NO REPLY to any email asking why I was over charged $101.
Response from developer
Dear Valued Customer! We appreciate your feedback. And we are sorry to hear that you had an inconvenience with our app. We work hard to meet our users' expectations and every review helps us to improve the app. Our platform aims to be transparent about all charges and subscriptions. We’d like for our support team to take a look at these charges with you once again. Please write in to our support agents directly at support@scfln.co, so a member of our team can get some additional information from you, and assist.
SCAM
Response from developer
Dear Valued Customer! We appreciate your feedback. And we are sorry to hear that you had an inconvenience with our app. We work hard to meet our users' expectations and every review helps us to improve the app. Our platform aims to be transparent about all charges and subscriptions. We’d like for our support team to take a look at these charges with you once again. Please write in to our support agents directly at support@scfln.co, so a member of our team can get some additional information from you, and assist.
No confirmation email
Response from developer
Dear Valued Customer! Thank you for the feedback, and we apologize for the inconvenience with the cancellation you ran into. We apologize for this issue and promise we are working on enhancing the performance and transparency of our app in every way. Please, email us at support@scfln.co. Once received, we will diligently look into this matter with the purpose of providing an accurate resolution. We hope to hear from you soon!
Kelly’s tips changed my look
Response from developer
Dear Valued Customer! Thank you so much for sharing your experience with the app ! We are really glad that you like our product. It’s pleasing to hear that Kelly’s tips were helpful for you. Thank you for the time you put into this review and if you have any other feedback, please reach out to us with it.
need more bold looks
Response from developer
Dear Valued Customer! Thank you so much for the kind feedback. We understand that variety is important, and our team is always working on adding fresh tutorials and new looks to keep things exciting. Stay tuned—there's more to come! We value your interest in our app and will work harder to make it better. Cheers!
I use it every day
anna is the best teacher
Response from developer
Dear Valued Customer, thank you for your opinion, it is always welcomed. We are really glad that you like Anna's tutorials. We are always striving to improve our products and appreciate the input from users like you. We will continue to work on providing a great experience, new features, and improvements with updates. Thank you very much for being our customer. Keep using and enjoying the app further. Have a great day!
better than a class
Not as advertised. Do not fall for it.
ALSO DOES NOT show up in your active subscription list so you have to personally email the company to have the subscription canceled. Frustrating and inconvenient
Response from developer
Dear Valued Customer! We are sorry to hear of the experience you have reported in your review. We're sorry to hear that you encountered an issue with the face scan feature. We have a Support Team ready to troubleshoot your issue. We want to make sure we correct this unfortunate experience. Please email us at support@scfln.co and we will contact you as soon as possible. Have a nice day!
