Always getting error messages
This thing is practically useless especially when entering your patient ID just results in error messages no matter what, I’ve tried to get this test done 3 times and at this point I give up
Horrible, disconnects and sucks
Device doesn't stay connected, upload get stuck. Don't waste your time
Hijacks your personal information and hides your sleep study behind an EULA
I trust the security of MY device. I do not trust the security of this 3rd party company. They hold onto the results of your study and keep it on their servers. What happens when they get hacked? I’ll tell you what happens… you get an “Oopsie! I’m sorry” email and your personal medical information will be on the dark web. Tech companies are ruining society.
Show more
Very Confusing
I’m an older person, intelligent and well educated but not tech savvy. The connection instructions were very difficult to follow, and customer service was worthless (he told me he was reading the setup instructions, slowly; I finally hung up). Once my more Web-experienced spouse helped, we finally set up the app. Hope the device itself is better than the setup process (at least for relatively tech-naive people).
Show more
Very buggy setup
Had to break out an old iPhone bc the app doesn’t work on either my newer one or my current Android daily driver.
Doesn’t work
Says it recorded 4 hours of sleep data but the sleep clinic said they only received 2 hours and I’ll have to redo the study. Don’t waste your time with this broken app.
Having to sign up with an email since the update??
The update with making patients have to Sign in with Apple ID or an email is extremely annoying. A lot of patients do not want to put in that information, or know their passwords. no option to even bypass it. They get a patient ID from us, I don’t see why they must put in an email and login with that. makes the process much more difficult.
Show more
Doesn’t capture data
The Bluetooth connection is not very good.
App Crashes or Stops A LOT
When running the app overnight during a study, it becomes disconnected from the device even following all the requirements such as disconnecting all other Bluetooth devices, keeping power on to your phone, keeping your phone with you, etc. The net result is be very prepared to repeat the study multiples of times over multiple days/ nights until the “data” is captured. The stability or usability of this app should be considered and definitely redesigned. It is critically flawed.
Show more
You are ruining my sleep study
I was due to start a sleep test with the sleep of a drink tonight, but I cannot login given the patient ID I was given by my provider. I do not know for sure, but I think it may have something to do with the fact that I already had the sleep image app on my phone. I have tried at least three ways to work around this; there is no way to delete the app, and every time I look in the App Store it defaults to open, not get, because I already have the app. If this is something that the developers should have for seen, then they blew it big time. I am still attempting to get in touch with my providers, Sleep Lab, so that I might still be able to do this test on schedule. If this is a glitch in the Sleep image app programming, then, I say again, your developers blew it big time!
Show more
System Error
I can’t even log in. Must have tried 20 times. “System error.”
So many improvements are needed.
The app is basic to a fault. It’s costing consumers and sleep clinics by not catching basic fail points. If the Bluetooth connection is lost with the sleep ring, it should send a notification. If the sleep ring suddenly stops recording, it should send a notification. If the app is closed, it should continue to collect and sync data when it is next opened.
All of these are most critical for a children’s sleep study, but they are essential to add. We have significant talented developers available on the market right now. If this is a paid, revenue generating product that relies on a solid and functional app to avoid poor quality data and the need to redo sleep assessments, then this app really needs some major improvements. It’s just not up to par for 2025.
All of these are most critical for a children’s sleep study, but they are essential to add. We have significant talented developers available on the market right now. If this is a paid, revenue generating product that relies on a solid and functional app to avoid poor quality data and the need to redo sleep assessments, then this app really needs some major improvements. It’s just not up to par for 2025.
Show more
App works, but they track your location.
I don’t have any problems with the app, it was able to pair and it worked well. I have a problem with the Analytics. It is obvious they are using the IP address gained from the app and provide to marketing partners, such as ResMed. After installing this MEDICAL app, I immediately noticed RESMED ads on ROKU. There is ZERO way that ROKU could have associated Sleep Apnea with my account, then I remembered I installed this app that day. There is no way ROKU was able to associate Sleep Apnea with my IP Address unless it was provided by this application. This is un-ethical as this is a medical app that is required to be used, and there was NO option to opt in or opt out. This is a clear violation of the DO NOT TRACK in IOS. I will be reporting this violation but I wanted to warn others, if you don’t want ads, turn on VPN before access this application.
Show more
History not viewable
What’s the point of doing this sleep study if the patient can’t view their own history. Is my history even viewable without making another DR appt? Waste of time and money.
Also my results will be inaccurate due to the disconnecting Bluetooth multiple times throughout the night. DO BETTER
Also my results will be inaccurate due to the disconnecting Bluetooth multiple times throughout the night. DO BETTER
Janky App
Used this app for an at home sleep study coupled with the bulky thumb ring. In the morning I made sure the data uploaded successfully but lo and behold they cannot find my data anywhere so I have to do another sleep study. Nothing was fixed or wrong the first time we’re just aimlessly trying again to see if this time the garbage app works correctly.
Show more
Easiest to use
I have been prescribed numerous home sleep test over the years. I was prescribed a SleepImage home sleep test and this was the easiest to use app I have used. Paired easily, I pushed a button and went to sleep.
Hardly works
Recorded all night and it doesn’t show up in the history. My time is wasted because someone didn’t want to pay the developers enough to make a non-buggy app. Embarrassment of a product
This is the least user friendly app I have ever used
Trust me: zero usability and zero reliability.
Sleep
Sleeping with devise very easy . Only problem I encountered was my blue tooth was off when firststarted the appl took many attempts to correct this got locked into connection mode . It would be a perfectly easy app if instructions said make sure blue tooth on before opening and starting app , thank you for a convenient service
Show more
Sleep Image
App can be glitchy but highly recommend Sleep Image!
