SleepScore by Sleep.ai User Reviews

Customer Experience

Positive experience24.8% of reviews
Neutral12.4% of reviews
Negative experience62.8% of reviews

~ Based on 355 written reviews from the US App Store.

What users say

Is SleepScore by Sleep.ai Safe?

SleepScore by Sleep.ai appears safe based on user ratings. AppsHunter Safety Score for SleepScore by Sleep.ai is 88/100.

This assessment is based on 7,491 user ratings, with an App Store average of 4.4/5.

Safety Analysis

84.6% of ratings point to a safe experience
6.7% of ratings suggest some concerns
8.7% of ratings point to a risky experience

~ Based on 7,491 App Store ratings for SleepScore by Sleep.ai.

Is SleepScore by Sleep.ai Legit?

SleepScore by Sleep.ai appears to be a legitimate app. AppsHunter Legitimacy Score for SleepScore by Sleep.ai is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Error on score

My app is showing me today’s sleep score but it’s 7pm and I haven’t gone to bed yet. So how’s it giving me a sleep score. And I’ve been active all day long. I’ve never noticed this glitch before and I’ve been using it for years. Can someone please contact me and let me know why this would happen?

RINGING.

The app itself is alright, but when I was tracking my sleep all I could hear was ringing in my ears. Terrible…!

No score

For the last three nights, I’ve received a Zero SleepScore with it saying very weird things like I’ve had 546 hours and 7 minutes for light sleep, deep, and REM all. Is there a place to contact support? I’ve used this app for three or four years and never had a problem.

17 Pro Max not listed as a supported phone in their most current docs

I can’t figure out where the program imported 299 nights of data, since I had not created any data.
Maybe my phone not being supporter has something to do with it?

Amazing idea but sound is very painful

I love the idea of this app using sonar, however the sound even when placed over 1 arm length away is very painful. I also notice the volume reverts back to the default level when I try to turn it down, so am hoping one day a different frequency option could work!

Does not work

I downloaded it in my smart phone and I can’t even get it past the introductory screen!!

I never received a refund as requested

Never received free trial, automatically charged $59.99 immediately.
Rip off scam!
Do not use this sleep app!
Sleep Cycle or ShutEye are legitimate and recommended over this scam!

Charged immediately for free trial

Charged the full price immediately for a 7 day free trial. App must be a scam.

Very happy with this sleep tracker

I’ve been using this app for a long time. But this last update the graph view was removed. Thank goodness they restored the graph. This is bet useful information, I use it for my sleep therapy sessions to evaluate my habits.

Where’s the graph man

I really liked this app and have been using it for a while now to track my sleep to help with my ADHD. The graph that came with the report was super helpful for me with that since I was mainly using it to see when I was in different stages how many times I was waking up, how long it took me to fall asleep. All really helpful stuff that had convinced me to start looking into purchasing the premium subscription. Now I’m glad I didn’t after the update that removed the graph. I waited for a bit to see if any of these reviews convinced the devs to bring the graph back, but nope. Glad I haven’t purchased anything yet, because I’ll be looking for a different sleep app now that doesn’t randomly remove their main features.
Show more

Watered Down!

Quite disappointed and also baffled that all the great data and graphics have vanished from the app. I was a big fan of the former version but don’t expect to renew this new one.

Update was a downgrade

I’ve been using this app for a long time. But this last update the graph view was removed. I’ll be looking for a different app for sleep tracking with a graph.

Greg

Removing the graph really reduced the usefulness of the app. Very disappointed and puzzled why the developer would do this.

Last update not good!

Have used this app for years and absolutely loved it…. Until the latest update where the graph disappeared. Hate to stop using this after years, but that was an integral part of app

Devs make app worse

Yeah so this latest update, they removed where you can see which part of your sleep was light deep and rem sleep, which really makes it annoying, it’s fine overall, but it’s really disappointing seeing this change, i’m probably going to switch apps now because of how much they’ve lowered the quality
Show more

GO BACK! Update stinks

Why did you take away our graph? I have used this app for years. If there is no graph, it is just basic and I will have to start looking for a new app. I don’t even like the font change and the order change for the info. Old version was a 5 star product to me. This version is a 3 at best. Please restore the old version. Please.
Show more

Stopped working

Was great until it stopped working

Horrible customer service

App may be helpful for others but after one use I realized it wasn’t for me. I tried to cancel and requested a refund and can’t even get a reply from the company. Horrible customer service. Don’t waste your money.

Greg

Removing the graph really reduced the usefulness of the app. Very disappointed and puzzled why the developer would do this.

No customer service

I paid for a premium subscription but the app constantly asks me to purchase one. I can't find any contact info in the app to report a problem or to verify my subscription.