SleepScore Max User Reviews

Customer Experience

Positive experience42.1% of reviews
Neutral7.9% of reviews
Negative experience50.0% of reviews

~ Based on 38 written reviews from the US App Store.

What users say

Is SleepScore Max Safe?

SleepScore Max appears safe based on user ratings. AppsHunter Safety Score for SleepScore Max is 91/100.

This assessment is based on 444 user ratings, with an App Store average of 4.6/5.

Safety Analysis

92.6% of ratings point to a safe experience
2.5% of ratings suggest some concerns
5.0% of ratings point to a risky experience

~ Based on 444 App Store ratings for SleepScore Max.

Is SleepScore Max Legit?

SleepScore Max appears to be a legitimate app. AppsHunter Legitimacy Score for SleepScore Max is 95/100.

Based on 95 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Hesitant, but it's working

I wanted something to track sleep that I didn't have to wear my watch to bed because it bothers me, didn't wanna leave the phone in bed because of where it's been, and my mattress is too thick for one of those under mattress sensors. I was hesitant because the app hasn't been updated three years and it seems like the device is sold mainly through discount and discontinued items methods like eBay.

I'm on a nice 1215 Pro Max with latest beta iOS . I found a sealed in the box unit in the $50 range. I figured why not. Well happy to say, nothing has crashed. Still worry about this because if the apps not getting updated, and the operating system is, it might become incompatible at some point.

All seems to be working. I can't report on accuracy because I'm not comparing side by side with a known, accurate measurement.

I can say physically it's working. After a week of use, I started falling asleep better and waking up less tired. I think a big feature is the alarm going off when you're only light sleeping and not in REM. Of course, if you have a hard wake up time because of work, etc., then you have to wake up a little earlier than you usually did , so to not pass that time and be late. But you'll feel better anyway because not getting blasted out of REM sleep.

I hope it continues to work, and the app isn't truly abandoned ( no changes for 3 years and they fix the app if iOS changes ever cause it to malfunction.)
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So easy and helpful!

I love how this app helps me track my sleep and always gives me ideas on how to improve it even more. I generally sleep well, apparently, “better than average,” and when I have a lower than usual score, the app helps me get right back on track! It would be 5 stars but the app crashes about once every week and loses my sleep results about half of those times :-/
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Response from developer

Thank you for the five-star review! We appreciate you taking the time to provide feedback of our app! Sleep well!

App glitches a lot when trying to start sleep cycle

When you click start tracking, then it asks you to log your day then when you click continue tracking, it just goes back to the original start tracking screen sometime you have to go through the two buttons 20 to 30 times sometimes two or three but most of the time you do it a lot or completely reboot everything and sometimes that works I wish they updated but they made it 4 years ago and the last update was three years ago so I don’t think many people purchase it so why would they keep the app up-to-date and the glitches?
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Response from developer

Thanks for your feedback. We appreciate it. Can you tell us the device you are using at Support@SleepScore.com? We will try to evaluate this issue and get back to you.

Device is great, app not so much…

The app needs a few updates. It doesn’t allow you to delete a night if you forget to wake up and when that happens it gives you a score of less than five, which skews the score and pulls down your average. Also noticed a few bugs here and there like the monthly average view has so much info and words/letters stacked on top of each other that it makes no sense. Also no option to increase the volume of the alarm. I listen to music on lowest setting at night and so it plays the alarm at the same volume which doesn’t wake me. A few updates to the app would make this a 5-star experience!
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Response from developer

Thank you for your feedback! We appreciate your suggestions for improvement. With your premium subscription, you can delete any score from your Portal. If you encounter any bugs, such as text stacking in the monthly average view, please forward them to us so our developer team can investigate and resolve them. You can reach out to us at Support@SleepScore.com anytime. Your input helps us enhance the app experience.

Missing item

The one thing that I miss with this program is the ability to add notes to each day’s record so that I can easily add revel ant facts that relate to my sleep.

Response from developer

Thanks for your 5 start-review and for the extra feedback. We have forwarded your feedback to our developer team, so hopefully we can come up with an update for tis in the future. Thanks again!

I can’t even login

All registration and login methods do not work. Reset password email also never arrived. Was supposed to help me get better sleep but instead I stayed up an hour later frustrated trying to get this to work.

inconsistent

the app randomly crashes requiring phone reboot. as a result the app logs inaccurately low score for that night’s sleep that drags down average sleep score. why?

Great sleep tool & data insights

Very accurate; data insights and recommendations have been on target. Also, I love the clean modern design of the product.

Response from developer

Thank you very much for your 5-star review and for your feedback!!! We are pleased that you enjoy using our app. Have a wonderful day!

Not accurate

Its not accurate, I am disappointed to say.

I really want to figure out sleeping better. I rarely write reviews but on my second night I spent an hour when i woke up wide awake and using my phone — and the app said I was asleep during that time. Enough said?

The first night I had BOTH asleep score app and Sleep Score max app on at same time. Sleep score showed several brief periods of wakefulness during the night. Sleep score Max showed no wakefulness.

I feel very doubtful on the accuracy of REM, deep and light sleep if it can’t tell when you are wide awake using your phone. You just have to take their word on that. Bummer, but it seems to me the technology isn’t there.

I will keep using it for a bit since I have it, and will update there is reason to see it as more credible somehow.

Maybe just that it keeps a log of the time you tell it you are going to bed and then you tell it when you wake up is worth something, but a notebook might be cheaper.
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Response from developer

Hi there, thanks for your detailed feedback. Please contact us at Support@SleepScoreLabs.com and let us know the issue you encountered. We would be glad to help with this. Hope to hear from you soon.

Good when it works

It crashes often that you can’t get data in the morning

Updates???

This app hasn’t been updated in well over a year. I’ve found it locks up on me on a regular basis and I have to restart the entire phone to get it to shut down. I don’t feel that it is very accurate with its information either, as it shows me getting a good night’s sleep pretty much no matter what, even when I wake up feeling like crap. Also, this app won’t even work on the latest Android. I have to use it on my work iPhone, which is a horrible situation. Update this app!!!
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Wow! New Life for my ResMed S+

This app gave new life to my ResMed S+. It’s very insightful to see how long I’ve hit all the different stages of sleep; even if the results are approximate. The scoring system motivates me to change some of my bad sleeping habits in order to get better sleep. I highly recommend this app to anyone who still has the ResMed S+.
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Response from developer

Thank you for your 5-star review! Feel free to share with family and friends that may benefit from it as well!

Unreliable

Sometimes it works, then sometimes it doesn’t. After a night of sleep, I’ll unlock my device expecting to see the “hold to wake” screen, but instead I’ll see the sign-on screen, and my night of sleep data is lost. They don’t ever answer any of my support e-mails. I’m disappointed.

Response from developer

Thank you for your feedback. We apologize that you are having issues with the app. Please contact us at support@sleepscorelabs.com so that we may better assist you.

Useful and informative

This app provides a range of useful information about your sleep pattern, with handy tips tailored to specific sleep issues.
Was very easy to use and seemed to get better as it got to know me.

I love my SleepScore max.

I hope this company keeps going .
The app needs a few updates and i miss the blogs in my emails.
But it does what it does and it’s the best on the market.

Response from developer

Thank you for the wonderful review, we are always releasing updates to our app to improve our service!!!

Bluetooth connection

Only used for about a week so far, seems pretty great. I like the smart alarm and all the data it gives in the morning.

Just wanted to point out what I’ve noticed with the Bluetooth connection. I’ve tried it with a couple phones and a couple of the devices, it won’t ever connect within the app like it leads you to do upon startup. You have to go to your settings app, open Bluetooth, search for the SleepScore device and connect there. Then go back to the app and it’ll work.
This was on iPhone, not sure about android.
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Recent Purchase

Bought the SleepScore Max based on glowing reviews of the product and service. Both were substandard. Looks cute on the night stand but is a waste of space. I would not recommend this product.

So easy and helpful!

I love how this app help me track my sleep and always gives me ideas on how to improve it even more. I generally sleep well, apparently, “better than average,” and when I have a lower than usual score, the app helps me get right back on track!

Response from developer

Thank you for the five-star review! We appreciate you taking the time to provide feedback of our app! Sleep well!

Always losing Bluetooth connection.

Don’t waste your money. Wish I could take the device back.

A valuable tool for a good nights sleep

I’ve usedthe SleepScore app over the past couple of years it has been a helpful way to
Evaluate my sleep patterns

Response from developer

Thank you very much for your feedback!