Booty
Response from developer
Thank you for your feedback. We sincerely apologize for the technical difficulties you are experiencing and for the gap in communication. Ensuring a smooth experience for our research participants is our top priority. Please contact our help desk at techsupport@peoplescience.health so we can identify your account, resolve the questionnaire error, and ensure your trial data is accurately recorded.
Technical jargon
The app and created an account. I keep receiving a sequel(?) screen that locks me out of the app. JUST downloaded and the app and right off the bat I’m experiencing issues.
Response from developer
We apologize for the rough start! On Thursday, we experienced a temporary bug with a new feature release. If you could kindly delete the app and download it fresh from the App Store, it should be running smoothly for you now. If you still experience any issues, please reach out to us at support@peoplescience.health so we can get you right in. We’d love the chance to earn your 5 stars!
I think this is fake!
Anything. It now March 27th and I still haven’t received anything and no one is responding to my texts, or messages in the app. Was supposed to be compensated with a $200 Amazon gift card. Extremely disappointed!
Response from developer
We are very sorry for the delay and the lack of response. We will look into your account to see where you are stuck and ensure your participation is tracked correctly. While the study sponsor handles the physical products and gift card fulfillment, we are here to support your journey in the app. Please email us at ask@peoplescience.health so we can escalate this for you right away.
EXTREMELY FRUSTRATING!!!
Response from developer
Hi, We are incredibly sorry for the frustration. It sounds like you’ve been stuck in a technical loop, and we’re truly sorry for the 'back and forth' you’ve experienced. We want to help fix your account, please email us at techsupport@peoplescience.health so we get you back on track. Your time is valuable, and we’d love the chance to make this right. Best, The Chloe Team
Very cool
Response from developer
We love this feedback! Clinical research can definitely surprise you once you dive in. There is so much untapped potential in making this kind of data accessible to everyone, and we're thrilled to have you along for the ride. Thanks for the support! 🚀
