Falls way short of expectations
This is a concierge vet - ie expensive at $1,500 annually - while they are good with quick appointments they are terrible at follow up - getting test results etc. impossible to call them in Bethesda without going through a New York number and then go through 4 menus to select operator and 60% of the time they don’t answer. The app is geared for booking appointments - the Chat feature often has a 30-60 min wait - I paid $1,500 a year for this??!!?
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They randomly try to charge your credit card
I signed up for a free account over a year ago. I never used the service and they just tried to charge my credit card $179.
Difficulty speaking with the team over the phone
The practice communicates by chat/text message which is convenient at times but unfortunately led to miscommunication and can become difficult when conversations require communication over the phone.
The Very Best
You can’t get any better! We have moved many times over the past 20 years and seen many different Dr’s for our various dogs.
The Small Door team has been far beyond the best of them. No question about it, they have exceeded all expectations and we could not ask for more from a provider. Our last dog was diagnosed w/ heart disease and given a life expectancy of maybe a year. She lived almost 4 more years happy and comfortable. We attribute this wholly to the care and guidance we received from Small Door and their network of specialists.
The Small Door team has been far beyond the best of them. No question about it, they have exceeded all expectations and we could not ask for more from a provider. Our last dog was diagnosed w/ heart disease and given a life expectancy of maybe a year. She lived almost 4 more years happy and comfortable. We attribute this wholly to the care and guidance we received from Small Door and their network of specialists.
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Yeee
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