Free trial
I believe you should offer a free trial period to see if the app is actually something that works the way we need it too!!!
Difficult to cancel
Very difficult to cancel
Not intuitive, lots of extra charges
Mediocre at best. Annual charge, plus storage fees and good luck automating recordings to review later
Limited
Nothing in my home except Alexa will connect to this app. Very misleading.
Poor Support for Legacy Thermostats
Tried to connect to my thermostat had to go through all lots of steps, waste of time… It took to long to find out that my pro series TH6220WF2006 doesn’t work with the app…you should tell me right away. Thanks
Awful
This is one of the worst companies for support I’ve ever encountered.
Subscription BS
I’ve had this lock for a few years, now YOU demand that I pay for the pleasure of using it??? That’s BS!
Bait and switch
At least prove to me that you can connect to my thermostat before requiring me to go through all of your hoops, waste of time… I had to pay 699 for a week subscription only to find out that my pro series TH6220WF2006 that I have in my house doesn’t work with the app… looks like I need a new thermostat…
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Bait andswitch?
One good night of service, watching an elder during his sleep. Then the next time I try to use it, it wants me to subscribe for $59 a month. Give me a break you gotta make this easier for us to even log on.. You have some work to do I will get something else.
Pay or get nothing
You have to pay a subscription to do anything in the app. Stupid.
Information prior to purchase
Wish they would of let me know I needed to purchase an app to use. Pura diffuser to expensive to be requiring an app. Not even offering a trial. No for me.
Changing batteries
I cannot find anywhere information on how to set the date and time after you have changed the batteries in my Honeywell pro series Home unit
Can’t turn on
A scam to make you buy a subscription just to turn the ac unit on. SCAMMMMMM
Scam
Complete scam, doesn’t work with Honeywell thermostat. Unfortunately I saw that when I already paid 60$ for a year. Of course there is no money back.
Pet feeder
Cent log into my feeder after only having for a few months, paid the annual fee and now going on vacation and it doesn’t work. Nobody has messaged me back at customer service either.
Zero stars
app was not compatible with my thermostat as advertised. smart home won’t return my emails nor will AI assistant help with refund or cancelling subscription.
Decline payment
I payed for subscription for 1 year for my vacuum robot, however for it I cannot use this app, we have another one. I asked a refund through the Apple, and I was declined. I do not need this subscription at all. It will be good if you help me to do refund. Thanks.
The email you gave for refund- doesn’t exist. Please double check the email.
PS updates.
I wrote in correct mail, without “g” few days ago, and nobody answer about refund.
What is the next step?
PS 2 , after 2 weeks nobody answer me. I will do it every week till I receive money back.
The email you gave for refund- doesn’t exist. Please double check the email.
PS updates.
I wrote in correct mail, without “g” few days ago, and nobody answer about refund.
What is the next step?
PS 2 , after 2 weeks nobody answer me. I will do it every week till I receive money back.
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Бесполезная
Кривая прога
App is a pain to use
Virtually no support. Hard to figure out how to add a user without having to pay additional fee. I also reached out to them with questions via email and, as expected, they never replied. I’ve canceled this app so I don’t get charged (ripped off) again. Avoid this app at all costs.
MONEY GRAB
I don’t like the forced subscription. It’s ridiculous and restrictive. One of the attractive features was the ability to control from my phone and it can only be done if you have a subscription. Doesn’t even give you basic access like turning on or off remotely. Will be researching and changing out as soon as possible.
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