Not showing current information for days!
Response from developer
Thank you for leaving this review. We reached out to you by email, Gini. We would love to catch up if you have 5-10 minutes to call us at 269 743 2260. Our tech support team can sort out what the issue is pretty fast and get you back in working order.
Works. Initial UX could be better.
There has to be a better way to provision Wi-Fi on these things.
All in all the app works. I had a service technician come to fix some leak on the check valve and he was testing with the different float sensors and the app did notify me through app as well as email of the different alerts.
Lag!!!!!!
Response from developer
Thank you for leaving your review, we are sorry to hear about the app experience. We have been working on some big infrastructure upgrades, which may factor some. We'd love to talk to you though and look in to see if there's more we can do either in support, or with your app or device settings. Call us at 269 743 2260 M-F 8-6:30 EST. We do return voicemails if you don't get through immediately.
Worthless app
Response from developer
We are updating our response. We have seen some significant server issues, but we have resolved those. We would love to investigate what the paradox is here. We do know that if you have a battery backup system that system initiated self-tests of the backup pump do not record to the history by design. Outside of that, it should be recording. Please do call us at 269 743 2260. We would love to investigate, and usually a good 5-10 minutes will have us up and running proper.
Smart Power Pump
Sincerely
David R.
