Smart Power 24/7 User Reviews

Name: Smart Power 24/7
Rating: 4.12069 (174 reviews)

Smart Power 24/7

PumpSpy Technology, LLC

🌟 Lifestyle

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Not showing current information for days!

Not sure if it’s the app or the sump pump not working. Information hasn’t been current in the app for weeks. Water came up in the basement 2 days ago. Water splashed up on the lid and battery.

Gini Payne

4 months ago

Response from developer

Thank you for leaving this review. We reached out to you by email, Gini. We would love to catch up if you have 5-10 minutes to call us at 269 743 2260. Our tech support team can sort out what the issue is pretty fast and get you back in working order.

Works. Initial UX could be better.

This is my first smart sump pump. Setting up the Wi-Fi through the app did not work. I have IT networking background and I knew what it could be. I could not find any specs on the Wi-Fi card. After finding an old manual online there is a an alternative way to setup Wi-Fi on the sump pump. And after getting into that way. I found the issue. This Wi-Fi card only supports WPA2 and only on 2.4ghz. I had to downgrade my router Wi-Fi security from WPA3 only to WPA2/WPA3 mode. Only after this and using the alternative way it connected and stayed connected.

There has to be a better way to provision Wi-Fi on these things.

All in all the app works. I had a service technician come to fix some leak on the check valve and he was testing with the different float sensors and the app did notify me through app as well as email of the different alerts.

Dipal. P.

7 months ago

Lag!!!!!!

Half the time this App doesn’t work…. Way too much lag and the App won’t load.

Eindridi7

10 months ago

Response from developer

Thank you for leaving your review, we are sorry to hear about the app experience. We have been working on some big infrastructure upgrades, which may factor some. We'd love to talk to you though and look in to see if there's more we can do either in support, or with your app or device settings. Call us at 269 743 2260 M-F 8-6:30 EST. We do return voicemails if you don't get through immediately.

Worthless app

App doesn’t report when the sump pump cycles. I can hear it cycle but the app never shows it. No faith in the app

Belton Place FC

a year ago

Response from developer

We are updating our response. We have seen some significant server issues, but we have resolved those. We would love to investigate what the paradox is here. We do know that if you have a battery backup system that system initiated self-tests of the backup pump do not record to the history by design. Outside of that, it should be recording. Please do call us at 269 743 2260. We would love to investigate, and usually a good 5-10 minutes will have us up and running proper.

Smart Power Pump

Thank You for this technology it has helped me quite a bit…

Sincerely
David R.

5Batman9

a year ago

Works flawlessly

Able to connect my 24/7 immediately through the app. Quick and easy. Alerts are amazing. Peace of mind knowing exactly what’s on with my system. Would highly recommend to my whole neighborhood!

KC2532

2 years ago

Impossible to connect to pump

I’ve tried setting up the pump unit 10 times in the app. Light turns green, I click connect, light turns red and says it can’t connect.

jeepinchad

2 years ago

Response from developer

It's been a few months since you left your review, and we have updated our response a couple times now. Call us, we would love to get this up and running! 269 743 2260

Updated App

The newest version of the app has been helpful. The old version sucked, I’m surprised they figured it out! Very easy to navigate now.

Ronald T. Burgandy

3 years ago

Response from developer

Thanks for the great review, Mr. Burgandy. We love to hear when we are doing a good job, we have a lot more great stuff in store for the future!

Upgraded

Since they upgraded the firmware the connection has been much better.

Ronald T. Burgandy

3 years ago

Response from developer

Thanks for the great review, Mr. Burgandy. We love to hear when we are doing a good job, we have a lot more great stuff in store for the future!

Best Sump Pump App

Best application I’ve used in regards to sump pumps and insightful in the usage of my pump. I couldn’t recommend any other app on the market after using this one. I would rate it 10/10 stars if I could. Thank you!

Don Deedo

3 years ago

Response from developer

Hi Don! Thanks for the five star review! We will keep petitioning Apple for the ability to rate up to ten stars so that you can leave that 10 spot for us someday! In the meantime we are very grateful you dropped by just to leave some positive feedback, thanks so much!

Lots of problems - All Fixed!!

Had originally panned this app as it was not working, with problems (bogus alarms, nonsensical data) apparently starting after I’d upgraded my iPhone to version iOS 16.5.

Developers contacted me about a week later explaining problems and stating they were fixed. They are! I am happy to see the app working correctly again, and more smoothly than ever.

WBW1234567

3 years ago

Response from developer

Thank you for your feedback! We have been doing a lot of the work you note in the background quietly. We pushed a fix for authentication token expiry which should resolve your disparity between app and hardware LEDs. What is required is a single sign out then back in through app settings, this fix should be permanent and we would love to hear back from you if it’s not. While much work has been occurring (and specifically on the date of your review), our work in the background on servers and API have probably contributed to a lot of your latency. We would like to hear your feedback after the simple troubleshoot suggested above (this is a recent fix, likely has occurred after your message). We want this app to live up to expectations so we are hopeful you’ll update your review after trying it out

Junk

This app is terrible. It will not tell me my cycle history or how much has been pumped out. It says I have 2 notifications with a red number on the app icon, but you can’t find them and the number never goes away. This is ridiculous with the amount of money you pay for this system.

La La19

3 years ago

Response from developer

We have been working hard on this app and these products. We asked if you were able to contact us so that we could help you get sorted about a year back. Were you ever able to do so? 269 743 2260 or cs@pumpspy.com. We would love to make sure you're getting what you need from our app.

Can’t even log in

I have tried for a year now to get logged in. I can’t even create an account it tells me there is an unknown error. I really want to know how my pump is working but since I have never been able to log I will never know. I also know the pump trying to connect as I recently began getting alerts from my internet. Please get an app that actually works or a way to log in on the internet so we can track our pumps.

Kmuels213

3 years ago

Response from developer

We've done a lot of work on app and product. We are curious how your experience is going? Were you ever able to get logged in? 269 743 2260, or cs@pumpspy.com. We can help you if you're still outside looking in!

Missing basic functionality

Doesn’t appear to be any way to delete a pump from your account. Based on how often pumps lose their connection and need to be re-added, you just end up with a list of “ghost pumps” from all the previously lost connections.

Toynabee

3 years ago

Response from developer

We have done a lot of work on this app and these products. We are curious if your experience has changed at all? If it hasn't, we might be able to do better for you now. Call us at 269 743 2260, or email cs@pumpspy.com. If it's not good, we can probably make it good! Hit us up!

The Mysterious Disappearing System

I’ve tried over and over with this app, I’ve even complained to the developers. I spend thousands on this sump system and it would be nice if it didn’t disappear from app repeatedly causing me to have to go through the WiFi setup process all over again. Open the app a few weeks later, gone, no system listed. Can’t blame the phone, it’s an iPhone 13 Pro Max, latest iOS. Must be the app. Sad little app. Oh, LOL, I just saw that it has a 1.4 star rating! So the devs know it’s trash but apparently don’t care.

Update: As of 3/4/23 still no improvements. Devs absolutely DO NOT CARE about this.

KCSO121

3 years ago

Response from developer

We are again updating to ask you if you've been more successful or you can see your device yet? If you've not seen, we would love to see if this system and app have become more stable for you over the past year or so. Call us at 269 743 2260, or email cs@pumpspy.com

Waste of time

I thought this app. Would give me important information about how my system worked. Also if it malfunctioned it would perhaps notify me. NO all this app. Does is collect your personal information to sell it to 3rd party’s. I’m extremely disappointed and feel let down. This system was THOUSANDS of dollars …..!!! I most certainly expected more. Don’t bother filling out your info. Once the have it they are going to sell your information. I’m sure people are going to pay them big money for people that just paid Thousands of dollars to get their basement water proofed. If I could give it a ZERO star I would. This is not the first negative review. It’s obvious this company does not care .

MartyBurton

3 years ago

Response from developer

Hi Marty, we see it looks as if you're still using our product and app potentially. We are going to reach out to you personally to see if we can't try to better understand the concerns you've noted. Lindy, who manages our support channels is going to reach out personally.

The Mysterious Disappearing System

I’ve tried over and over with this app, I’ve even complained to the developers. I spend thousands on this sump system and it would be nice if it didn’t disappear from app repeatedly causing me to have to go through the WiFi setup process all over again. Open the app a few weeks later, gone, no system listed. Can’t blame the phone, it’s an iPhone 13 Pro Max, latest iOS. Must be the app. Sad little app.

Oh, LOL, I just saw that it has a 1.4 star rating! So the devs know it’s trash but apparently don’t care.

KCSO121

4 years ago

Doesn’t Work!

I have tried multiple times to get my 2 backup pumps connected with this app. Yesterday I was running IOS 16.1 on my phone when I tried. Today I upgraded to IOS 16.1.1 and still can’t get it to work. Good thing this app is free because it is useless! This is the message I receive every time.

Confirming Connection
Your SmartPower 24/7 device successfully connected to your Wi-Fi network, but hasn't connected to the app yet. Make sure your iOS device is connected to your Wi-Fi network and try again.
Cancel
Try Again

CDC loves birds

4 years ago

Response from developer

We have done a ton of work on our app and products. We would love it if you had a chance to leave an updated review. If you're not on 1.2.8 currently, we would love to get you there also. If you're still hoping this app and product can work better for you, contact us at cs@pumpspy.com or call us at 269 743 2260.

The update fixed the bugs!

The app started out working well, but after the iOS update it’s like it broke or something and there were a ton of issues. I called the tech support number and they said it was going to be fixed and to make sure I do the update as soon as it’s out- I was pretty skeptical but it actually worked and now it’s better than before. I love this system again!

Dagis252

4 years ago

Response from developer

We are glad to hear that between our update and our support we were able to restore your faith! Thank you so much for the kind words!

Worst App You’ll Ever Download

Even if you’re able to set it up, whish will be a long and frustrating process, the app will cease to work in the future. If someone tries to sell this as a feature of this equipment, they probably don’t like you.

The Goonies 86

4 years ago

Response from developer

We'd love to hear an update on if you're running on 1.2.8 now, and if so how your experience is? 1.2.4 was historically not our users favorite version of this app, we would be delighted if you could update your review or contact us to see if we can get you in a better spot. cs@pumpspy.com or 269 743 2260.