Disconnects
Randomly decided to not print . Power on . Wifi on . Plenty of ink . But won’t print . Turning off and on only causes dramas reconnecting wifi
Scam
I downloaded this app to help my mother in law with her hp smart printer. This isn’t an HP app from HP. I don’t know what this is but disguised itself like an HP app? It charges me $21 every month and I cannot figure out how to unsubscribe or close my account so it doesn’t keep charging me. Useless. Do not download it.
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If I could give 0 stars I would
I signed up for the free trial and decided I didn’t need the app within the appropriate time frame for cancellation. I was charged the full amount, twice. They double charged me when they shouldn’t have charged me at all. I attempted to dispute and was ignored with zero explanation. I thought they were a reputable app but apparently not.
Edit: it’s funny that all their responses say to contact them via email to assist but I’ve been emailing the address they stated 3 times now for last three weeks with no response.
Edit: it’s funny that all their responses say to contact them via email to assist but I’ve been emailing the address they stated 3 times now for last three weeks with no response.
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Response from developer
We sincerely apologize for this unpleasant experience. Please email us at support@gzyinfengzx.com with your order details, we will check your case and help resolve the billing issue.
Retired Carperter
Easy to follow directions and even when I made mistakes, it helped me. Epson has it!
Response from developer
Thanks for your support! We’re glad you enjoy our app and will keep improving the experience!
Will not wifi
Is the printer did not join our new Internet provider and refuses to leave the old Internet provider so we are stuck with a useless printer
Response from developer
Thanks for your feedback! If the issue persists, please contact us via in-app feedback or email help@aastrabridge.com and we will help you resolve it!
