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Smart Printer App℠ for HP User Reviews

Smart Printer App℠ for HP
Smart Printer App℠ for HP
WindSnow Technology Co., Ltd.
🔧 Utilities
📊 Productivity

Customer Experience

Positive experience16.7% of reviews
Neutral0.0% of reviews
Negative experience83.3% of reviews

~ Based on 18 written reviews from the US App Store.

Is Smart Printer App℠ for HP Safe?

Smart Printer App℠ for HP appears mostly safe based on user ratings. AppsHunter Safety Score for Smart Printer App℠ for HP is 84/100.

This assessment is based on 543 user ratings, with an App Store average of 4.2/5.

Safety Analysis

80.5% of ratings point to a safe experience
2.9% of ratings suggest some concerns
16.6% of ratings point to a risky experience

~ Based on 543 App Store ratings for Smart Printer App℠ for HP.

Is Smart Printer App℠ for HP Legit?

Smart Printer App℠ for HP appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Smart Printer App℠ for HP is 60/100.

Based on 60 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most RecentHighest RatedLowest Rated

Theft

This has had no impact on my printer problems despite following instructions and contacting the support who still have not responded. This is daylight robbery and deeply unethical.
mrsharper789mrsharper789

Terrible App and printer

I rarely use my HP Office Jet PRo 8025e. I can’t connect it to the computer. I have to scan one page at a time or else the pages stick together. And functionality with the app is terrible.
thyderallythyderally

Response from developer

Thank you very much for your honest feedback, and we sincerely apologize for the frustrating connection and scanning issues you’ve encountered.If these troubles persist, please reach out to our support team via in-app feedback or email support@gzyinfengzx.com. Our team will assist you to troubleshoot and resolve the problems promptly.

Can’t ever get it to connect.

Terrible.
Lousy product.Lousy product.

Response from developer

We’re truly sorry to hear you’ve been unable to establish a connection successfully. We fully understand how inconvenient this is for you. Should the connection issue continue to bother you, kindly contact our support mailbox support@gzyinfengzx.com or submit feedback inside the app, and we will offer targeted troubleshooting guidance for you.

Sucks

Can’t get to connect to my printer. Have spent over a half hour trying. Shouldn’t be this difficult.
wavz69wavz69

Response from developer

Thanks for your feedback, we’re truly sorry to hear you spent so long failing to connect your printer.If you still can’t establish a stable connection, please send detailed information such as printer model, device system and operation steps via in-app feedback or email support@gzyinfengzx.com. Our team will provide targeted troubleshooting guidance for you.

Theft

The Smart Printer app for HP never worked correctly for me. Despite canceling my subscription, I was still being charged. Yesterday, I spoke with an Apple advisor who assured me that the refund would be processed. However, I was denied the refund for the second time, and I will no longer allow the app to be reviewed. It’s frustrating that this app stole my money!
Show more
Jacquelynttb1432Jacquelynttb1432

Response from developer

Thank you for using our app. New users get a free trial subscription with complete subscription information fully displayed. You won’t be charged during the free trial. If you don’t want to continue using the service, we suggest canceling your subscription at least 24 hours before your free trial expires, and no fees will be charged after cancellation. Wish you a pleasant experience. Contact us at support@gzyinfengzx.com if you have any questions during use.

Expensive

9.99 a week to print? No thanks.
Tom12qTom12q

Response from developer

Thank you for sharing your thoughts on our pricing plan.All subscription fees are fully displayed before activation, and new users can use all print & scan functions through the free trial without upfront payment. You may cancel auto-renewal 24 hours before the trial expires with no extra fees.We will keep optimizing our service to improve cost performance, feel free to email support@gzyinfengzx.com if you have more suggestions.

Printer

The printer is not printing
mobile 67mobile 67

Response from developer

We’re sorry the printing function failed to work normally for you.To help us quickly locate the fault, please describe the specific error prompts and your printer model to us via in-app feedback or support@gzyinfengzx.com. Our technical team will reply as soon as possible to solve your printing issue.

Paid for subscription

After you download the app you MUST pay for a subscription.. to print or scan anything 0/10 app
! tRaCk !! tRaCk !

Response from developer

Thank you for sharing your honest feedback!All subscription terms are fully shown before you start the free trial, and there will be zero charges throughout your trial period. If you do not want to keep the premium service, you can cancel the subscription 24 hours prior to trial expiration to avoid any fees.If you have further confusion about billing, please email us at support@gzyinfengzx.com and we will walk you through every detail.

Very expensive

I’ve had my printer for many years. I seldom use it. Thought I would download the app to make printing easier from my phone. There’s no way I’m paying $9.99 a week!! What ordinary household prints that much? That’s crazy. I already bought the printer and ink ( also expensive).
MnrtolerMnrtoler

Response from developer

We truly appreciate your valuable feedback on our pricing plan.New users can enjoy a free trial to test all print & scan features with no upfront cost. All subscription costs are clearly disclosed in advance, and you can cancel anytime 24 hours before your trial ends with no extra charges.We keep optimizing our service to deliver better value. Feel free to write to support@gzyinfengzx.com if you have more concerns.

No customer service

I have had so many issues with the printer such as constant paper jams & an error that disrupts the printing process .. I have reached out before but never got a response. The printer is pretty much useless at this point. Only 2 years into purchase with light use.
Renzo1315Renzo1315

Response from developer

We sincerely apologize for all the frustrating printing issues you’ve encountered, including frequent paper jams and constant error interruptions. We regret that you never received a reply after reaching out previously. If these problems still persist, you can submit detailed descriptions of your device faults through the in-app feedback channel, or email us at support@gzyinfengzx.com. Our support team will respond and resolve your troubles as soon as we receive your message.

Not Worth

tries to print ONE picture but it’s making me do free trial.
not worth.
siwjwiwsiwjwiw

Response from developer

Thanks for using our app. New users get a free trial with all subscription information fully visible. No fees will be charged while your trial is active. To avoid auto-renewal charges, cancel your subscription at least 24 hours before the trial ends. Email support@gzyinfengzx.com for any billing questions.

Awesome! ❤️

Thank you HP!
Cinderella Gone ViralCinderella Gone Viral

Response from developer

Thank you for your support! We’re thrilled you enjoy our app, and we’ll keep improving the experience!

Printer set up

I was very fortunate to get a technician that was very patient and extremely knowledgeable to help me set up my new printer. Thank you so much.
MsMyrtleMsMyrtle

Response from developer

Thank you for your support! We’re glad you love our product, and we will keep optimizing the user experience!

Scam

Free trial will cost you $10 on seconds
WademoselyWademosely

Response from developer

Thank you very much for using our app. New users will be offered a free trial subscription upon first launch, with full subscription details clearly displayed. No charges will be incurred during the free trial period. If you do not wish to continue using the service, we recommend canceling your subscription 24 hours before the free trial ends, and no further fees will be charged after cancellation. Wish you a pleasant experience. Should you have any issues while using the app, please contact us at support@gzyinfengzx.com.

You must subscribe

3 Day trial, & then you must subscribe. “You must subscribe” should be one of the first things seen, next to the “get” button.
3jBlank3jBlank

Response from developer

Thank you for your feedback.We provide continuous maintenance, updates, and technical support for our printing service, which involves ongoing costs.If you have any questions or issues, please contact us at: support@gzyinfengzx.com. We’ll help you as soon as possible.

Scam

You had free trial option but you ended up charging me 2x the price for signing up for free trial! I need a refund. Also this thing don’t even work with my printer scanning
IennezIennez

Response from developer

Thank you for your feedback.We provide continuous maintenance, updates, and technical support for our printing service, which involves ongoing costs.If you have any questions or issues, please contact us at: support@gzyinfengzx.com. We’ll help you as soon as possible.

Great so far

Printer
TurkledoveTurkledove

Response from developer

We really appreciate your positive feedback!It means a lot to us and keeps us motivated to improve.Thank you for choosing our printer app!

App

Why are you charging for this app
Food girlyFood girly

Response from developer

Thank you for your feedback.We provide continuous maintenance, updates, and technical support for our printing service, which involves ongoing costs.If you have any questions or issues, please contact us at: support@gzyinfengzx.com. We’ll help you as soon as possible.