I have to pay a company to use my printer
Double side grayed out!
When copying on both sides
Terrible app
Insanity
Scam
pos paywall
This is dumb
Ireta
Terrible
Response from developer
We’re sorry to hear you’re having trouble with our app. If the issue persists, please reach out to us via in‑app feedback or support@gzyinfengzx.com, and we will assist you.
This is your “Smart Printer App”?
When I tried to set up 2 different identical printers for a vacation home office, the App gets to a point where “Something went Wrong” but cannot resolve the issue, instead looping me back to a “Print” option (which repeatedly recycles the “Something went Wrong” message.
This is so frustrating - you would think the “leader” in printing technology could allow you to set up & use their products more easily, but they are so damn obsessed with trying to sell instant ink, App subscriptions, etc., that they neglected to make their own products work seamlessly together to actually perform the basic functions that the buyer purchased the item for.
I am done with HP - SO DONE!
Back to the drawing board to find a reliable printing platform that stays online, reconnected effectively after power interruptions, and yes, actually sets up as per instructions and does what it is supposed to do.
Not happy
Not useful
Scam
Response from developer
We’re sorry the experience did not meet your expectations. Your feedback is very valuable for us. Feel free to tell us more at support@gzyinfengzx.com.
HP Smart Printer App
Response from developer
Thank you so much for your kind review! We are happy to hear it works well for you. We will keep working hard to improve the app.
This is a scam
There is nothing fast and easy about this app. From the moment I’ve started all I want is to connect the printer to WiFi. From ads for subscription services to tutorials on how to use the app, to claims about fast setup, to the pop up for me to review this terrible app before I’ve had the opportunity to do with it what I need, this is terrible UX.
Response from developer
We sincerely apologize for this frustrating experience. We take all feedback seriously to improve our product. Please contact support@gzyinfengzx.com so we can listen to your concerns.
Sucks
Thumbs down
Not working …
Response from developer
Thank you for using our app. New users are offered a free‑trial subscription with full terms clearly displayed. No charges will be applied during the free‑trial period. If you do not wish to continue, please cancel your subscription at least 24 hours before the trial ends to avoid being billed. Should you run into any issues while using the app, please contact us at support@gzyinfengzx.com. Wish you a nice experience.
Impossible to cancel in app
As per their response you have to go OUTSIDE THE APP to cancel. Buyer beware
Response from developer
We sincerely apologize for your frustrating experience. Subscriptions are managed via your Apple ID settings rather than inside the app. Contact us at support@gzyinfengzx.com should you need help.