Smart User Reviews

Name: Smart
Rating: 4.2 (1272 reviews)

Smart

Smart Communications, Inc.

🔧 Utilities

What users say

Summarized from real user reviews of Smart. Based on 1.3K reviews and a 4.2/5 average, it highlights the 4 positives and 5 negatives reviewers mention most about this Utilities app.

Positive things

🚀Fast and easy to use
👍User-friendly interface
💡Convenient features
🚀Excellent app performance

Negative things

🐛Frequent login issues
🐛Payment processing errors
🐛Unreliable connection
🐛Buggy app updates
👎Poor customer support

Top reviews

Most Recent Highest Rated Lowest Rated

Useful

Only issue I have is how often I have to login. Can you have it store your login or even better set for biometric. I hate remembering so many passwords.

Pdulfo

a year ago

Typical pinoy design

What’s the point of enabling PIN or login with faceID when everytime you open the app it asks you to log in again using your number and password?

Derick Kendrick

a year ago

Frustrating at times but better than nothing

Having an app that is intended to be easy to use really helps me especially that I am living outside of the country. However, that is not always the case. A lot of instances it is so frustrating to use. It relies heavily on OTP for payments and it is so slow to send those OTPs. I can’t figure out why they can’t make use of face ID to verify the transactions. That is a much safer way anyways since if someone lese is transacting using my phone, the OTP will just be sent to that phone anyways.

Anyways, I really hope this app catches up on techology. It’s a good start.

dragbfhcrh

a year ago

Huh

Payments fail every time.

Mieles

a year ago

Misleading billing

When trying to subscribe to a plan, I got an error saying “insufficient credit”. So I topped up 500 PHP to make the purchase. When I went to try subscribing to the plan again, instead of using my credit (which is sufficient for the purchase), its instead charged my credit card, so I ended up paying twice unintentionally!

The most disappointing thing is that support can’t provide a refund. It’s pretty dodgy that they’re not using Apple’s In-App purchases program so you have little protection. Feel completely scammed.

Also - the user experience of this app feels like that of a casino. Obviously trying to make you buy things you don’t want/need.

Very disappointing. Please do better with your billing. If credit exists - use the credit first. This credit expires in a year and should ALWAYS be used first. Don’t mislead / scam people.

greggo4444

a year ago

Enjoying

Ilove using smart or tnt coz I enjoyed a lot and very usable every moment. Fast connection. Thank God and thank Smart.Godbless everyone!

arcelihubahib

a year ago

And I thought GCash was bad enough

The GCash app has one promotional pop-up on launch. The Smart app has three. Does Smart have user experience designers? If they do, either they aren’t doing their job OR they get overruled by the marketing/business department.

ChasingGamey

a year ago

Service quality and ease

For over 24 hours I have been trying to contact Smart about my service being down, there messenger service is “ down for repair “ they say use tge SmRt app but the does not allow contact Snart for help or questions, and when you finally get a chat bot, it ask if you want to upgrade and says pick from menu. Service replies none. It gas to be the worst run service in the Philippines

Kuya Jake

a year ago

Response from developer

We apologize for the frustration you've encountered, Kuya Jake. We’re sorry that our messenger service was unavailable and that you were unable to get the help you needed through the Smart app. Your feedback is invaluable, and we will be looking into these issues to improve our support channels and ensure that our customers can easily reach us for assistance in the future. For further assistance regarding your service being down, you can email us at UXteam@smart.com.ph with your mobile number, a detailed description of the issue, and your exact location. Please note that you may be asked to verify your account. - She

The app doesn’t doesn’t process payment correctly

So I downloaded the app, and got the pocket WiFi puck. Made my account and got the WiFi to work. Then I decided to buy the month long WiFi plan. I put in my debit card info. And it declined, I thought it didn’t work so I tried again. My bank then told me fraud alert, probably because I’m in the Philippines so I type yes to say that it is indeed me buying this product. I try again it still doesn’t work. I go to my bank account and find three different pending payments to the smart app. What is going on?

G-sdsdawg

a year ago

Response from developer

We apologize for the frustration you've experienced while trying to purchase the month-long WiFi plan, G-sdsdawg. We understand how concerning this must be and appreciate you bringing it to our attention. Pending charges typically reverse if the transaction was unsuccessful, but we’d like to take a closer look. Please email us at UXTeam@smart.com.ph with your mobile number, a detailed description of your concern, and a screenshot of either the successful payment or the pending transaction notification. Our team will investigate this further for you. You may also be asked to verify your account. Thank you! - She

Frustrating to use, credit card is virtually useless

Cannot top up using credit card, if not failing it is always “duplicate transaction”

Get your QA team fix simple issues

thinkingNoypi

a year ago

Not 'Smart' at all (My fault!)

...a more appropriate name for the app would be 'Dumb & Annoying'. Too many persistent, repetitive annoying app advertisements and meaningless notifications, which apparently cannot be turned off. Easier to delete the app and the sr service.

Thank you for your Response and please accept my apologies for my too hasty complaint. I know developers generally work hard to put out a quality product they can be proud of. My frustration belongs with the Smart service itself, and not the app. Since I am not too familiar with the app, I can only raise the Star rating from 1 to 3, and 'tone down' the Title. Again, my apologies.

aussiemtj

a year ago

Response from developer

Thank you for your review and for sharing your feedback, aussiemtj. We're sorry to know that you found the app advertisements and notifications to be persistent and annoying. We appreciate your reconsideration of your initial assessment and your acknowledgment of the hard work our developers put into creating a quality product. We're always striving to improve, and your feedback is invaluable in helping us achieve that. Your understanding and apologies mean a lot to us. If you have any further issues with the app, please don't hesitate to email us at UXTeam@smart.com.ph with your mobile number and specific concern for further assistance. Kindly note that you may be asked to verify your account. - She

Smart apps do not work

Smart Apps is saying cannot load data use meaning not updating. I tried to uninstall the apps but still not working. Your caption easily manage your accounts is incorrect statements. Can you fix it urgently

My account is phoenix fc

a year ago

It’s not Clear

I hardly use the app for 10 minutes out of wifi and my load was finished.
I can’t check what happens and why within the app

Rob ooo

a year ago

Should be called Dumb app

Just gives transaction error when I try to load data.

Domme No

2 years ago

Convert eSIM online

Still can’t convert physical SIM to eSIM using the app. Globe has had that feature for quite some time now.

Renan205

2 years ago

Cant use!

I cant use the app! I try getting in and registering but it keeps saying connect to your smart bro wifi but even though I did it kept repeating the same error and I tried pasaload but the load didnt work and I just lost 100 pesos and I confirmed everything I did was correct. Very difficult but using globe and tnt was so much easier

Ramdom36363

2 years ago

Why is number locked to 09

P.O.S.

bdjsjsndbnrkemsndnene

2 years ago

Worst app and worst customer service

This app is garbage. They blocked all of my payment methods and I am now not able to top up at all. I suggest anyone who is reading this to use GLOBE instead. The customer support at smart is a joke. They have no idea how their own service and system even works. I talked with employee number 14556 named Venus and the whole time she just repeated the same things without even listening or understanding what my issue was, she just kept giving canned responses until finally I asked for a supervisor and they have been waiting for half an hour and still nobody is responding.

AJ222777888

2 years ago

Mostly Unreliable

My experience over 2 years. Unreliable and very slow connection every evening. Fast during early hours. This was a terrible week. Friday the connection stopped , no data for any smart user all of Saturday, through to Sunday late afternoon. No warning, no apologies from SMART. The app has stopped showing the data I have left and all my points are back to zero (update: points are hidden not removed). I’m somewhat unhappy with SMART. The recent app update did mot fix the issue of my remaining data not showing. I choose “check usage” then an error screen appears.
The only way I can check my remaining data is by calling the support line. Please fix the app.

Thank you for your response here. I have earlier in the year phoned support and gave my number and location. There hasn’t been any improvements in service in the evenings. I believe there is some capping in the evenings while office hours tend to be fine. This has been a consistent pattern. Maybe usage is higher in the evenings which then creates a bottleneck for users such as myself.

Good luck with the future improvements. I’m sure Smart will modernize its infrastructure in due course.

Dmt cymatics