SmartRewards User Reviews

Customer Experience

Positive experience92.9% of reviews
Neutral1.6% of reviews
Negative experience5.5% of reviews

~ Based on 4,255 written reviews from the US App Store.

What users say

Is SmartRewards Safe?

SmartRewards: Cumberland Farms appears safe based on user ratings. AppsHunter Safety Score for SmartRewards is 96/100.

This assessment is based on 60,263 user ratings, with an App Store average of 4.8/5.

Safety Analysis

95.7% of ratings point to a safe experience
1.1% of ratings suggest some concerns
3.2% of ratings point to a risky experience

~ Based on 60,263 App Store ratings for SmartRewards.

Is SmartRewards Legit?

SmartRewards: Cumberland Farms appears to be a legitimate app. AppsHunter Legitimacy Score for SmartRewards is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Thank you, Jen Houle!

Jen is always welcoming and helpful!

Smart rewards

Great customer service

Love Cumbies, but

Hi, the outside is really looking shabby. You guys really need to do paint jobs out here by the fuel pumps and make sure you add paper to at least pump one if not all of them other than that love Cumbies!

App Doesn’t Work Right

Upon initial use the App indicated I would get 30cents off a gallon for three fill ups, if I linked my bank account. After linking my
Account I only received 20 cents off. Now when using app for fuel I can’t complete the transaction because after selecting the pump number the numbers cover the submit button. Are there any fixes for this? The store clerk couldn’t help.
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Money back for what you’re already spending

Get money back in the convenience, store and discount on gas perfect

Easy

App is great . Easy to use. Huge improvement over the last version . Great job Cumberland!

Didn’t get savings

Did not get member price

Clearly employees are rating this app

It’s crazy to think that just when you think the app can’t get worse, they release a new version that lowers the bar further

Great when it's actually useable

The problem for me has been that it is so often not unusable. There is a quirk in the interface whereby you can't minimize the keypad after you enter the pump number, and the "confirm" button is therefore hidden behind the on-screen keypad. Every once in a while after an update the display will change so you can catch a small sliver of blue to tap to confirm, but then a subsequent update will revert it back to what it's again doing now: you can't tap the confirm button to activate the pump. I don't know if it's fully an app layout problem or at least partly an Apple interface problem, but I've tried all combinations of zooming the text, changing the display size, tipping the phone, etc., and nothing fixes it. What's truly mystifying to me is that I don't see anybody else in the reviews complaining about it, yet for me it renders the app completely unusable. I can't possibly be the only one having this issue, can I?
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Prices are below in the area

Prices are below compare to the average area. Place is clean.

Cumby’s

👍🏻

Easy

Such a streamlined easy fill up - thx!!

Receipt at pump was working

I had to go into store after getting gas and it’s happened before. There is a very unfriendly employee. He don’t smile, say hi bye nothing. Gives you the cost and that’s it. Have never seen such an unfriendly person at this store in all the time I have been using it. You see what time I got gas so you drill know who it is.
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Love SmartPay

To me it is very convenient, I have even helped my daughter when she didn’t have money for gas I just put the store number on the app, the pump she was at and she was able to get gas from it. I am very happy with this app. I only put gas at Cumberland.

Great option

Able to fuel up and not have it come out my account for 24 hours so great when between paychecks. Also great rewards great prices

Smart rewards

I love using it.

Just like every other store….

Put your # in, get ‘deals’ 🙄 is it a small price to pay- the wee savings given- to have our data sold to 3rd parties for tracking 🤨

Nice and easy

Super smooth and intuitive interface.

Perfect

App works every time and no issues. Easy to look at and navigate. Rewards aren’t bad either. 👍🏻

Perfect.

Robin is awesome! Superb customer service. I hope she will be recognized!