
About
This app streamlines security system account management for professionals. It offers secure sign-in, advanced search, troubleshooting tools, service upgrade assistance, and firmware management to enhance efficiency and customer support.
What's New in SmartTech Pro
1.2.18
August 22, 2026
Dashboard & Account Management • Customize your dashboard: toggle, reorder, and reset tiles to fit the way you work. Your layout saves automatically. • New Recent Accounts view for quick access to accounts you've viewed recently. • Tapping into an account now shows its name and ID right away, so the page feels responsive while the rest of the details load in. • Other account rows are disabled while an account is opening, preventing accidental taps. • The dealer dashboard donut chart now accurately reflects your trouble-accounts count. • List rows on the web app can now be selected and copied. • Account tiles display Partner ID and Monitoring ID, with configurable display options. • Setup fields now pre-populate with sensible default values. • Orphaned panels can be removed from an account directly. • Choose a bureau when selecting an account, with that bureau's information shown directly in the account panel. • Account search now respects your selected bureau. • Groups can no longer be saved without a name. • Corrected the confirmation message shown after placing an account in service. System Administrator & Bureau Access • System Administrators can now log in and access every account under their system, with a dashboard that aggregates data across all bureaus. • A new bureau selector lets System Administrators switch between bureaus directly. • Access requests are hidden for system users where they don't apply. • Tightened page access for Groups and Dealer Users so only the right users see them. Devices, Cameras & Remote Programming • Added support for water valve device actions. • Refreshed the camera settings screen, including a new doorbell chime option. • Z-Wave device state is now shown directly in the devices list. • Z-Wave device names populate automatically when the device itself doesn't provide one. • The passcode field shows a blinking cursor when focused. • The Access PIN field has been renamed to Passcode to match your panel's terminology. • Chime configuration now checks directly with the panel for applied settings, making readback noticeably more reliable. • Fixed camera chime settings visually resetting after being saved. Additional Fixes • Fixed the dashboard layout not being preserved on initial load. • The User PIN page no longer displays raw error messages. • Fixed unreadable Terms and Conditions text in dark mode. • Fixed an error that could occur when opening Terms and Conditions as a System Administrator. • Fixed text truncation for longer messages. • KPI stat cards now display in a more compact grid on phone screens. • Fixed a mobile layout issue caused by incorrect spacing near the edges of the screen. • Updated app restriction messaging for clarity. • Assorted minor visual fixes throughout the app.
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FAQ
What is SmartTech Pro used for?
SmartTech Pro is an all-in-one solution designed for security system dealers to manage accounts, provide technical support, and perform tasks like firmware upgrades efficiently.
Who can use SmartTech Pro?
The app is built for security system dealers and approved installers, requiring secure sign-in to set up and configure accounts.
Does SmartTech Pro have ads?
SmartTech Pro does not contain advertisements, providing an uninterrupted experience for its professional users.
What devices does SmartTech Pro support?
SmartTech Pro is available for iPhone and iPad devices, ensuring accessibility for professionals on the go.
How often is SmartTech Pro updated?
The latest version, 1.1, was released on December 15, 2025, indicating active development and regular updates to enhance functionality.
Is SmartTech Pro free to download?
Yes, SmartTech Pro is available for free, making it an accessible tool for security system professionals.
What are the key features of SmartTech Pro?
Key features include secure sign-in for installers, advanced search and filtering for accounts, troubleshooting tools, service upgrade assistance, and firmware management.
What is the age rating for SmartTech Pro?
SmartTech Pro has an age rating of 4+, making it suitable for a wide range of users.



