Snapchat User Reviews

Customer Experience

Positive experience30.6% of reviews
Neutral5.0% of reviews
Negative experience64.4% of reviews

~ Based on 18,825 written reviews from the US App Store.

What users say

Is Snapchat Safe?

Snapchat: чат с друзьями appears safe based on user ratings. AppsHunter Safety Score for Snapchat is 90/100.

This assessment is based on 5,893,241 user ratings, with an App Store average of 4.5/5.

Safety Analysis

88.0% of ratings point to a safe experience
2.2% of ratings suggest some concerns
9.8% of ratings point to a risky experience

~ Based on 5,893,241 App Store ratings for Snapchat.

Is Snapchat Legit?

Snapchat: чат с друзьями appears to be a legitimate app. AppsHunter Legitimacy Score for Snapchat is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

GIVE US BACK OUR STORAGE

I Have my growing up memories saved on Snapchat and now they are going to make us pay for memories like what a stupid idea I guess I’m not gonna use it anymore after this. Hope the app dies after this. Nobody is going to keep it if they are this money hungry

It’s good

It’s good

Aj

SLK

Storage

Why the hell are we paying for storage after years of this app existing. Really makes me want to delete the app 5 GB FOR 4 years of usage

IF YOU CHARGE FOR STORAGE WE WILL DELETE THE APP

i’d rather switch social media platforms than pay. Wasn’t the original purpose of snapchat was to share memories and pictures? and now you want to charge us for using it as intended??

Totally ruined

Ads everywhere, most of the features are now subscription based, Snapchat now also somehow route FaceTime called through Snapchat video so whenever you try to FaceTime a contact on iPhone is doesn’t let you, it asks you to invite them to Snapchat

Snapchat

Snapchat

Lost my account

I have been a loyal Snapchat user for over 13 years and, until recently, I never had a single violation, warning, or issue with my account. Like many long-time users, I trusted Snapchat with thousands of memories—photos, videos, conversations, and connections that documented over a decade of my life.

Unfortunately, all of that was taken away overnight because of what appears to have been an AI moderation error. Content was flagged and misunderstood by an automated system, and my account was permanently banned with no meaningful opportunity to explain the situation, provide context, or appeal the decision to an actual person.

What is most disappointing is not just losing access to my account, but losing over 13 years of irreplaceable digital memories. Those photos and conversations cannot simply be recreated. For a platform that encourages users to capture and store their lives, it is incredibly disheartening to see accounts permanently erased based solely on automated decisions without adequate human review.

As a North American user, it feels like there are virtually no meaningful rights or avenues to dispute these decisions. Once the AI makes a mistake, you’re left with no realistic way to recover your account or the memories you’ve entrusted to the platform. That lack of accountability is deeply concerning.

Snapchat’s AI moderation has become far too aggressive, and when it makes an error, the consequences are devastating for innocent users. Technology should support fair decision-making, not replace it entirely—especially when someone’s entire digital history is at stake.

After more than 13 years of loyalty, this experience has completely shattered my trust in Snapchat. I never imagined I would lose everything in a single night over what appears to have been a misunderstanding by an automated system. Safe to say, I won’t be using Snapchat again, and I sincerely hope the company reconsiders how it handles AI moderation and gives users a genuine opportunity to appeal before permanently deleting years of their lives.
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الخالدي

الخالدي

Money, hungry people

Snapchat genuinely why do you need us to pay for our memories. You have people that pay for premium, which is so stupid and you have millions of people who use your app. You make enough money as is you have a ridiculous amount of ads when swiping through stories you guys are already making money you’re making more than enough, but you wanna profit even more on loyal customers who have been using this app for a long time?
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greedy companies

Paying to see my own memories?? Bye

Amazing

Amazing app for any age you have to add them before they can talk to you your friends can see ur location or u can turn it off if needed many fun filters to chose from and a great option for your kids to chat with friends or family at any time
And I really think you should let ur kids have this to stop them getting left out
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SCAM

I have never been more disappointed in a company. tell me why they are so money hungry out of no where manipulating costumers and ruining there own app all at once. the greed sickens me and I do not recommend this to anyone.

no zebra?!?!! u crazy

hello i came on here to say that you should add zebras to have as a pet, because they are beautiful. i'm sorry to say but im a little dissatisfied that they weren't even the first animal to be added. please take this into consideration

Update it again

The apps glitching and saying there’s a group call still going in my group chat on snap when there isn’t as I got to click on it and the only way it goes away is if I start a new call

PLEASE DV, CHILD SAFTEY MATTER URGENT‼️‼️‼️

My account is temporarily taken down I understand why but I’m willing to do ANYTHING just to gather all my files and proof I have within the account I need it asap as me and my siblings are going through personal things and we need proof I’ve tried and tried the data page nothing PLEASE I BEG YOU.

SNAPCHAT STOARAGE

automatically off the rip as soon as my storage from apple goes out snapchat wants to keep logging me out continuously so be careful of that if you got a lot of photos !& i’m reporting cause this need to be fixed !!!

No comment

Can’t sign back into account can call anyone can’t send picture or messages I’ve done all my updates

I love Snapchat

It gives you a way to send pictures With a sound to have group chat with people that you need to be in touch with if you can’t text each of them and you can block people see their location And report them and remove them even if you are mad at them and then if you’re not mad at them anymore, you can add them back
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S

It is the best I would like more updates to get more things to do and the best calling maps chat and stories/ spotlights