SnapECG Monitor
I purchased my SnapECG Monitor about 2022 and it initially worked well and produced useful reports and graphs. I have not used it for a while and when I tried it again it asked me to sign in , I could not remember my log in details so entered my current email address and password. It then showed Network Error as a previous reviewer had explained. I guess I will also have to scrap mine and buy a similar one from another supplier!
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Mess-don’t buy
A friend gave me her snap ECG monitor so I could have it. I’ve tried so many times, but the app won’t even let me make an account so I can try and use it. I’ve tried all kinds of ways to get it to work and it just won’t. Very disappointed.
Network error
A user is having issues trying to create an account and logging in. When you press the get code button or login button it says “network error”. How can they fix this? Why can they not login or is there a way to bypass the user account?
Doesn’t work, no support!
My monitor is not working, software says “NETWORK ERROR”
Have removed and reinstalled the software 2 times. No customer service # to call!!
Have removed and reinstalled the software 2 times. No customer service # to call!!
Stopped working 2
As mentioned in ‘stopped working’. I have changed my phone, installed the app but I can’t sign in at all, just get ‘network error’ What is going on?
Stopped working
Until this week the device has worked well. Now I keep getting Network Error despite the fact that all other apps and devices work fine. Trued clearing cache, changing battery, restarting phone and iPad and internet hub to see if that sorted it but still Network error. As a last resort I uninstalled the app (big mistake) Now wants me to log on (big mistake) I put in my email address but since its been years since I set things up I forgot password so clicked on that link and again Network error. Tried to register using different email address but still got Network error. When I try clicking on app support in App Store it opens aa browser page which remains blank (all other websites show up without any issues. I can only assume that the app us no longer being monitored and is out of date or my device has gone to the device graveyard. Have now purchased another device by different manufacturer and is recognised by the NHS which works without problems. Network error must be at SnapECG END.
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Useless
App does not work on iPhone or iPad. It does not allow you to sign up. If you scan the QR code on the box you just get a website and no download like it says on the box.
Dejo de funcionar
Una lástima que de un día a otro haya dejado de funcionar la aplicación era una muy buena herramienta diagnóstica
Works perfectly for me
I don’t understand a lot of the negative comments. I’ve had this device about 4 years and — apart from renewing battery cell regularly — I’ve had no problems whatsoever. I use it both with index fingers and also using strap, to hold on the device, when taking recording over the heart itself. Perseverance works!
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Worst software ever
I agree that the device itself is good, but the software is absolutely atrocious. I had to replace my iPhone and in doing so I can no longer login. I asked several times for a code that was required to get a new password. I did a cut and paste and was told several times that there was an error in the number and then finally once I got to the point of setting up a new password but it wouldn’t let me connect my new password which consisted of several letters, several numbers and one (or two depending on which effort I was putting out) special characters and then it would always say very quickly (i could hardly read the notice it was so fast) 6 to 20 letters and numbers mixed is required. I did all that over and over. I give up!!! What good is a device when you can’t get thru to the app?
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App needs updating please its not working
Awful cant log in cant make username
SnapECG is unusable
Bought this recently but returned it within 3 days because I was unable to get their verification code. I was also unable to connect to its Bluetooth.
Too bad because I was really looking forward to using it.
Too bad because I was really looking forward to using it.
Cant register or connect to Bluetooth complete rubbish going back for refund
Rubbish won’t register or connect
Can’t set up for login
Tried to set up device using app and got nowhere. Life is too short to stress over stupid stuff so sending it back. Developers need to get it together. When you scan the qr code safari says site not secure and when you try to reach customer support safari says page is invalid. Must be shady if Apple doesn’t like it.
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WHAT’S THE BLUETOOTH NAME OF THE DEVICE???
Can’t connect it to my iPhone…
Can’t Register to log into App
Tried multiple times, multiple email address and a code to register is never received. Tried across different times and days. No support on app. Product purchased is rendered useless without app. No other alternatives
Full of bugs
Stay away from this product as it is full of issues.
Can’t even activate it
Tied and tried to to activate. No luck. Returning it.
Complete trash unacceptable as a health product
This app is utter trash, it does not supply recovery passwords when requested, the developer should be ashamed to represent china in such a way, utterly disgraceful conduct
Snap
It works but the next day doesn’t function properly. I tried everything but it fails.
