Mess-don’t buy
A friend gave me her snap ECG monitor so I could have it. I’ve tried so many times, but the app won’t even let me make an account so I can try and use it. I’ve tried all kinds of ways to get it to work and it just won’t. Very disappointed.
Network error
A user is having issues trying to create an account and logging in. When you press the get code button or login button it says “network error”. How can they fix this? Why can they not login or is there a way to bypass the user account?
Doesn’t work, no support!
My monitor is not working, software says “NETWORK ERROR”
Have removed and reinstalled the software 2 times. No customer service # to call!!
Have removed and reinstalled the software 2 times. No customer service # to call!!
Stopped working 2
As mentioned in ‘stopped working’. I have changed my phone, installed the app but I can’t sign in at all, just get ‘network error’ What is going on?
Stopped working
Until this week the device has worked well. Now I keep getting Network Error despite the fact that all other apps and devices work fine. Trued clearing cache, changing battery, restarting phone and iPad and internet hub to see if that sorted it but still Network error. As a last resort I uninstalled the app (big mistake) Now wants me to log on (big mistake) I put in my email address but since its been years since I set things up I forgot password so clicked on that link and again Network error. Tried to register using different email address but still got Network error. When I try clicking on app support in App Store it opens aa browser page which remains blank (all other websites show up without any issues. I can only assume that the app us no longer being monitored and is out of date or my device has gone to the device graveyard. Have now purchased another device by different manufacturer and is recognised by the NHS which works without problems. Network error must be at SnapECG END.
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