Too many steps
Am a newbie - card takes forever to scan on new iPhone pro max - expect that if money is added it's instant. Thought I had another week added - as gone from my bank account - but card registered negative funds after a trip. Tried to see what was up - figured I needed to select the word top up by yesterdays figure - and it took another chunky amount from the bank account. Thought pin was activating a missed step - not another withdrawal.
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garbage
terrible app from a terrible company
Easy peasy way to update snapper
Easy to use. Can update anytime anywhere
Charged for paying
Card payment charges when there is no other way to pay (surely this should be built into the fare if it can’t be avoided); no way of paying for day or monthly passes with existing balance.
Surcharge
No surcharge
Why is there a 1.5% processing fee on your own app
Money drain
Charging for processing is rude
Charging for processing should be allowed
Snapper
I think the Snapper app is absolutely fantastic. It is easy to use. It is convenient. It is a shame that they are taking it out of circulation.
Simple to use, no nonsense
Simple to use, does exactly what’s needed with no nonsense. The fact you can top up any card with a simple tap, rather than messing around with accounts, is perfect… makes it easy to manage my own Snapper and my daughter’s.
Fines
Too many when it’s clear ide just forgotten to snap off.
Surcharges still remain in 2026
It’s the year of 2026 and we still have 1.5% surcharges on these top ups, no matter what amount that we put in. If you pay at a kiosk there’s no 1.5% addition but the App requires that amount. That’s a lot collectively over the Wellington region that should be held by the business rather than the individuals.
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Snapper
Do I like Snapper?
Not really. Being charged 1.5% for every transaction is a pisstake.
Not really. Being charged 1.5% for every transaction is a pisstake.
Poor payment option
No option to top up on mobile without paying a surcharge
Issue fixed and now I can scan my card again.
Unreliable, occasionally has updates which disable the key function of the app. Can’t wait for it to be superseded in a couple of years.
Was fine until today when they made my phone obsolete
Was fine until today when they made my phone obsolete
Snapper
Excellent
So easy
Easy to use 😊
Poor tech
The fact this app can only be installed on newer phones is ridiculous. Plus there’s no way to check more than 20 trips? Get with the times, upgrade the tech!
Faulty App
It would be good if the card scanner opens.
If I could give minus votes, I would
Monopolise public transport and charge the user a surcharge.
