Dreadful app
I’m a longtime Progressive customer and very happy with the company. Many years ago, I used the plugin device and (I think) got a discount. This app is another story. It’s dreadful. I’m the ONLY driver but the app defaults to “ it appears you weren’t the driver on this trip.” Every daggone time I have to remember to go back to the app and change my role to “Driver.” I don’t drive much anymore & the app can’t seem to handle that either. I’ve used the app a long time now without coming to the end of the progress bar. Yesterday, I got a message to delete the app because it was done collecting data. I logged into Progressive on my desktop and got a message that The app wasn’t finished with me. When I tried to reinstall and reregister I was locked out. It’s very frustrating, and the only time I e been dissatisfied with Progressive insurance. I’ve called twice for tech support and spoken with nice people who assured me the nonworking app was working just fine. Even Progressive tech support has no idea what this app does. If you want to participate in Snapshot, my advice is to ask for the plugin device. It actually does work.
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Not a good app
I have had Snapshot on my phone since February 2023. I just found out today that any movement in the car or any notifications including those from ring doorbells and other forms of notification that cause the screen to go on even if you were not touching the phone, will count against you, because any time the screen goes on, it counts as if you are manipulating the phone. I called progressive about this and find this unacceptable. They do not have a software solution for this. My advice, if you are forced to use this app, turn other notifications off, except absolutely essential ones. Because anytime a notification makes the screen go on, it will count against you and you don’t want to get billed at a higher rate because it is showing that you are using your phone when you are clearly not. This also applies to the phone being in motion and obviously, in the car, the phone is in motion. So I would have to give this app a one star rating based on my experience. I would give it zero if I could.
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Barely works
I have had to delete and redownload the app randomly about 5 times since I’ve been having to have it. It’ll just stop working and won’t even tell me and it’ll act like it’s done collecting data even though the tracking period isn’t over yet. I’ll have this garbage app on my phone for the next 10 years at this rate.
Beyond that though, it’s terrible at tracking anything. It’s calculated a hard break when I’m going straight down the road and never even touch my brakes. My latest fun one was I got two hard breaks while the car was still sitting in my front yard. Alongside that, I got a fast acceleration the other day, which is downright comical considering I’m driving a 2012 Prius C, there’s no such thing as a fast acceleration in that car, I’ve seen scooters that are faster than that car.
If I would’ve known what a piece of crap this app was I never would’ve bothered, it’s been way more trouble than it’s worth, don’t waste your time.
Beyond that though, it’s terrible at tracking anything. It’s calculated a hard break when I’m going straight down the road and never even touch my brakes. My latest fun one was I got two hard breaks while the car was still sitting in my front yard. Alongside that, I got a fast acceleration the other day, which is downright comical considering I’m driving a 2012 Prius C, there’s no such thing as a fast acceleration in that car, I’ve seen scooters that are faster than that car.
If I would’ve known what a piece of crap this app was I never would’ve bothered, it’s been way more trouble than it’s worth, don’t waste your time.
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The App is a joke
I have to have this app in my phone and I can say it’s terrible. Depending on the sensitivity of your phone it will flag you often for breaking hard or accelerating fast even though you don’t. I contacted Progressive to complain and they lied to me and said it only determines if you accelerate or break hard by gps. Total lie as I purposely made my phone read a break hard by lightly slowing down and then dropping my phone on the truck floor….. Maybe it’s a glitchy app, but it’s crazy that it worked….. If you have an old phone probably better to use that so you don’t get so many false “events”….
When I originally downloaded the app, it worked fine. Then after a month it said I could delete it. Then Progressive said I have to reinstall, then it picks up false “events “ all the time. I’m going to switch insurance if they say we have to pay more!
When I originally downloaded the app, it worked fine. Then after a month it said I could delete it. Then Progressive said I have to reinstall, then it picks up false “events “ all the time. I’m going to switch insurance if they say we have to pay more!
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New Snapshot in Progressive app hosed
I used the Snapshot app a couple of years ago when it was external to the Progressive (overall) app and it worked well. Unfortunately now it’s internal to the Progressive app - and this time it’s recording phone usage that ISN’T HAPPENING!! I never use my phone in the car and I’ve even put it in the back seat in a bag - and Snapshot will record that the phone was used. I’ve phoned a couple of times (customer service told me one time to make sure my engine was off - no idling in a parking lot) but their suggestions didn’t change anything.
I believe that the app is now registering when the user is using Waze, or other apps that are tracking your locations - like if you’re using a pick up service at a grocery store, etc. I’m VERY unhappy with the new “internal to Progressive app” version.
I believe that the app is now registering when the user is using Waze, or other apps that are tracking your locations - like if you’re using a pick up service at a grocery store, etc. I’m VERY unhappy with the new “internal to Progressive app” version.
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