Limited options
Update- And it gets worse, i do a standard payment at what it has for my payment, next month i add more to apply to principle and somehow the principle breakdown is less. Starting to seem like a scam business
Cannot schedule a payment to replace auto pay will say you have others that will still come out without option to pay early
Made an additional payment month before of 100, showed it as reduced from next payment, went ahead and made a payment for normal amount, it is saying it will be pulling another payment for full amount on the auto pay. This apps a joke will be refinancing asap to not have to bother with these clowns
Cannot schedule a payment to replace auto pay will say you have others that will still come out without option to pay early
Made an additional payment month before of 100, showed it as reduced from next payment, went ahead and made a payment for normal amount, it is saying it will be pulling another payment for full amount on the auto pay. This apps a joke will be refinancing asap to not have to bother with these clowns
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Used to be great, but terrible now
I’ve been using this app for 5 years. In the beginning it was great. I don’t know what has happened, but I have experienced issues with it especially over the last 12 months. Invest in hiring a real UX designer and better developers. Login with biometrics doesn’t work and has never worked. No easy way to setup a promise to pay. Aside from the Apple Pay ability, which doesn’t work sometimes, there is no easy way to make a payment. I have had numerous errors and it has cost me in multiple fees. It makes me wonder if this company is scamming people through fees. Something is definitely wrong.
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Bridgecrest app is terrible and so is the company
The app is TERRIBLE!!! Multiple times our payment was applied to the wrong car even though the correct car was selected on the first screen. After further investigation, the app automatically switches it to the car that a payment isn’t due on and there is no way to change it. Sooooo I have to call to make payments now and pay processing fees. Hate the app and this company so much!!! Invest more into the app and make it work or STOP telling people that we can make a payment on the app!
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What’s the point?
If car purchased through Carvana, why do I need this? App works fine, easy to use because it doesn’t do a lot. No options to make principle only payments. But the rep on phone will tell you there is. There isn’t. You can make a principle only payment over the phone, for a fee. Or you can make “other payment” on the app and wait for it to post, then call them to let them know you want it applied to principle only. Is what I’ve been told. This is not convenient or helpful. If this is all I needed, why have this app at all when the payment can be made and applied the same way using the Carvana app?
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Solid
Never had a single issue with this app. It’s simple and straightforward. My balance is clearly shown and I don’t have to hunt through 30 different menus to get a payoff.
