Awful app
App is awful and unreliable.
WORST APP EVER CREATED
The app does nothing but show you amount owed on your vehicle. There is no access to update any type of information such as address or name. Awful. Waste of space on my phone.
Was great
Used to be a great app. I could check on my account whenever I wanted. Since the last update I can’t even log in. It won’t accept Face ID, password or account number.
Decent for a loan app
Please add the ability to pay principal only.
Principal only paynents
I want to be able to make principal only payments through the app.
DO NOT USE
Please don’t use Bridgecrest for any purchases. I went to make an early payment, I got denied “early” now they’re charging me a denial fee, yet they still took the original payment. They are a scam.
Works Great
I have no problem quickly making my payments
Bridgecrest
Love this bank and app
just annoying
payments take so long to process that by the time they wanna take the money out of my account its been snatched by everyone else, THEN I GOTTA PAY AN NSF FEE!!! charging me a late fee because yall dont wanna take it the day i scheduled! now i gotta wait even longer for the app to realize yall dont have my damn money and get it reversed so i can pay even more! genuinely the worst car i couldve gotten and i was unlucky enough for my payments to go to this company. idk what i did but surely this is gods punishment
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Logs out every time
Logs me out every time. Also hate that I have to call to make a principal payment.
GLITCHES
This app is not working lately! I keep having to login, it keeps kicking me out. It won’t let me look at payment plans. Please fix this app!
Annoying
Everytime i go to pay my bill yall updating the damn app. Pls stop. It’s annoying and everyone don’t have hella space on their phone just let me pay my bill in peace
Heartless
Do not get these money hungry people . They are money hungry vultures and make ur life miserable
THIEVES
They take my money. I don't like money take.
Avoid at all cost if you can….
Avoid at all cost if trying to finance a vehicle, you will never be able to speak with an actual IS based individual who can answer questions, everything is “please hold while I inquire about your issue” and then followed up with “Unfortunately the Accounting department did not answer and I will send submit a email regarding your issue/concern” You’ll also have to call customer service anytime you make an additional payment to let them know you’d like it applied to the principal and not forward your payments which is a very annoying hassle…
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Terrible terrible app! So disgusted by this company
PLEASE BE AWARE, AVOID THIS COMPANY WITH ALL COST, the billing structure ,the actual app, itself how many payments are left on the car, THEY WITHHOLD SO MUCH INFORMATION BECAUSE THEY’RE SCAMMING YOU TO SHREDS 26% INTEREST RATE THEY GAVE MY SON. SUPPER DISAPPOINTED!! IF I COULD GIVE THEM ONE STARS I WOULD.
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Trash app
Support is bad, it crashes randomly, bad company overall
So bad
Everyyyyy time I go to use this stupid app it needs another update. Get it together.
Pathetic
It’s not enough to provide terrible customer service, Bridgecrest must have met and decided the match the frustration levels in their app. I applaud the devotion to extend the non-working, frustrating to use experience to their digital platform. Can’t wait to never have to use Bridgecrest again.
Additional and/or Principal ONLY payment?? Bad CS.
Where’s the additional and/or Principal ONLY payment??
Customer Service is outsourced and also starts with cultural inappropriate, fake US demographic pour sounding dialect then immediately goes to overseas ESL staff that dint care.
Quick to berate you for a slightly late payment, when you’re trying. Guess you get what you get when you shop with a heartless co.
Customer Service is outsourced and also starts with cultural inappropriate, fake US demographic pour sounding dialect then immediately goes to overseas ESL staff that dint care.
Quick to berate you for a slightly late payment, when you’re trying. Guess you get what you get when you shop with a heartless co.
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