The app doesn’t work in U.S.
UPDATE #2: I just did the app update and now I’m back to my original issue below. The app is broken again.
UPDATE: I reached out to SNCF on Facebook Messenger and they responded with an apology for the broken app issues. The app now seems to be working as before. The lack of communication on their website and the system answers here in the App Store are frustrating. But I’m glad everything is working now.
I downloaded the app a few months ago and it worked fine. Now it won’t work at all. I know the standard response is to contact SNCF through Messenger with details…which I have done. But there are plenty of complaints here. It is not working in the US and apparently not in Canada either. The latest updates have made the app useless for us.
UPDATE: I reached out to SNCF on Facebook Messenger and they responded with an apology for the broken app issues. The app now seems to be working as before. The lack of communication on their website and the system answers here in the App Store are frustrating. But I’m glad everything is working now.
I downloaded the app a few months ago and it worked fine. Now it won’t work at all. I know the standard response is to contact SNCF through Messenger with details…which I have done. But there are plenty of complaints here. It is not working in the US and apparently not in Canada either. The latest updates have made the app useless for us.
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Response from developer
Bonjour, nous sommes désolés pour ce dysfonctionnement bloquant et vous invitons à nous contacter en nous détaillant les difficultés rencontrées par téléphone au 01 84 90 90 90 (Service gratuit + prix d’appel), 7j/7 de 8h à 20h ou via la messagerie de l’application mobile SNCF Connect.
Unusable update
Keeps loading. Literally cannot be used to book tickets. Now what?
Useless in English
If your tickets won’t validate or account screen wont load, change the language of the app to French in the settings of your phone and everything will work just fine. Switch back to English and you’ll have all your tickets loaded. This is an ongoing problem that they are too lazy to fix.
Broken Again
The can’t connect / spinning bug was fixed on August 5th. The app worked fine for 3-4 weeks but is now broken again today, September 7th. Could you please review what’s changed since August 5th and fix it permanently!
Response from developer
Bonjour, nous sommes désolés pour ce dysfonctionnement bloquant et vous invitons à nous contacter en nous détaillant les difficultés rencontrées par téléphone au 01 84 90 90 90 (Service gratuit + prix d’appel), 7j/7 de 8h à 20h ou via la messagerie de l’application mobile SNCF Connect.
A major problem!
Sometimes the app works. Most times it does not!
