Cannot get past consent screen
I’m currently in Canada, downloaded the App for an upcoming trip.
Stops at the 2 or 3rd screen.
The accept all or reject all don’t do anything.
Click custom and accept the 3 options or reject the 3 options then save and it just shows a circle for ever.
Wife had the same issue.
Stops at the 2 or 3rd screen.
The accept all or reject all don’t do anything.
Click custom and accept the 3 options or reject the 3 options then save and it just shows a circle for ever.
Wife had the same issue.
Not a functional app
Can’t consent (or not) to cookies and so can’t even access the app. Tried deleting and reinstalling and the problem persists. Completely unusable.
Broken
App is completely broken and has been for over a week. Can’t even get past the “discover” step
Terrible app
App is not working when using any language other than French. As other reviews note, there is no functionality past the first screen (trip search, stations, timetables, account, etc.). Clearly, you have an AI bot responding to all these complaint reviews and no human is reading them and taking action. SNCF should fix this because you are looking really bad! I am using iOS 18.7.9 and the app is updated. It is impossible to contact SNCF through the app as that isn’t functioning either. Please fix it !!!
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Response from developer
Bonjour, nous sommes désolés pour ce dysfonctionnement bloquant. Nous vous invitons à nous contacter en nous détaillant les difficultés rencontrées par téléphone au 01 84 90 90 90 (Service gratuit + prix d’appel), 7j/7 de 8h à 20h ou via la messagerie de l’application mobile SNCF Connect.
Fonctionnalités médiocres
Difficile d'obtenir des informations utiles. Conçu par quelqu'un qui n'a pas besoin de voyager avec la SNCF.
