Truly the worst customer service
By far one of the worst customer support experiences I’ve ever had.
It’s been over a month, and I still haven’t received the refund for two returned items. Despite repeated follow-ups, the issue remains unresolved. Every interaction with customer support has been a complete waste of time.
The most infuriating part is that support tickets are routinely marked as “resolved” without any actual resolution. No explanation, no update, no refund—just an attempt to close the case and move on. It seems like their priority is improving their ticket metrics rather than helping customers.
At this point, it genuinely feels like once Snitch has your money, getting it back is entirely your problem. The complete lack of accountability and ownership is shocking. A company that cannot process a simple refund even after a month, while repeatedly ignoring its customers, has no business claiming to provide good service.
Save yourself the frustration and think twice before ordering from Snitch. If anything goes wrong with your order or refund, don’t expect their customer support to help. Based on my experience, you’re likely to be ignored, passed around, and left waiting indefinitely while your tickets are quietly closed without a solution.
Absolutely unacceptable.
It’s been over a month, and I still haven’t received the refund for two returned items. Despite repeated follow-ups, the issue remains unresolved. Every interaction with customer support has been a complete waste of time.
The most infuriating part is that support tickets are routinely marked as “resolved” without any actual resolution. No explanation, no update, no refund—just an attempt to close the case and move on. It seems like their priority is improving their ticket metrics rather than helping customers.
At this point, it genuinely feels like once Snitch has your money, getting it back is entirely your problem. The complete lack of accountability and ownership is shocking. A company that cannot process a simple refund even after a month, while repeatedly ignoring its customers, has no business claiming to provide good service.
Save yourself the frustration and think twice before ordering from Snitch. If anything goes wrong with your order or refund, don’t expect their customer support to help. Based on my experience, you’re likely to be ignored, passed around, and left waiting indefinitely while your tickets are quietly closed without a solution.
Absolutely unacceptable.
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Order issue
I ordered 2 jeans and 1 shirt from Snitch. Initially, I accidentally forgot to include my society name in the delivery address, which caused my first order to be undeliverable. I immediately contacted customer care, and they assured me they had raised a ticket to update my address. Later, they marked the ticket as "resolved," so I assumed the issue had been fixed.
Based on that, I placed another order for 1 more pair of jeans and 1 shirt using the correct address. It's now been 10 days, and only the jeans from my second order has been delivered. The shirt from the second order hasn't even been shipped. As for my first order, I've been following up with customer support every single day. They keep raising new tickets and marking them as resolved without actually solving the problem.
This is the most pathetic customer service I've experienced from any online shopping platform. I've also reached out to their team on LinkedIn and even messaged the CEO, but I received no response. Their team replied once on LinkedIn and then completely stopped responding.
If anyone from Snitch's concerned team is reading this, please call me and resolve my issue. Otherwise, I strongly recommend that people think twice before ordering from Snitch. I am extremely frustrated with this experience and will never order from them again.
The decision is yours, but based on my experience, I would advise others to be very careful before placing an order with Snitch.
Based on that, I placed another order for 1 more pair of jeans and 1 shirt using the correct address. It's now been 10 days, and only the jeans from my second order has been delivered. The shirt from the second order hasn't even been shipped. As for my first order, I've been following up with customer support every single day. They keep raising new tickets and marking them as resolved without actually solving the problem.
This is the most pathetic customer service I've experienced from any online shopping platform. I've also reached out to their team on LinkedIn and even messaged the CEO, but I received no response. Their team replied once on LinkedIn and then completely stopped responding.
If anyone from Snitch's concerned team is reading this, please call me and resolve my issue. Otherwise, I strongly recommend that people think twice before ordering from Snitch. I am extremely frustrated with this experience and will never order from them again.
The decision is yours, but based on my experience, I would advise others to be very careful before placing an order with Snitch.
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I love snitch
I am oldest costumer on snitch give more offer ❤️
Worst experience and Customer Service
Trying to reach them from past 10 days no resolution from them. App is unresponsive worst user experience. Customer service team is like a dead end no help nothing.
Never recommending it to someone and also never using in future
Never recommending it to someone and also never using in future
Fraud Application
I have placed an order on 23rd November. On the app it says it has reached the location on 25th of November. It is 1st December today and I am yet to receive the order. The delivery date was 27th. It was for a wedding outfit and I was left with no choice but to buy something from a different Store. They ask a time slot for callback and do not call. Plus their delivery partners hold the courier and meanwhile if you want to cancel it the application customer says - “there was an error processing your selection. Please try again”. There is no way you can get your money back or even the outfit you paid for. Both are stuck for indefinite period and customer service is terrible.
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Bad customer sevice
The products are really good but the after sales service is absolutely pathetic. Company should do something about it else it will take the whole company down with it. No proper resolution of issues, multiple follow ups, half baked chatbot which spits out scripted stuff. Very difficult to get in touch with customer support for any general issue. You must have some order with the exact issue that the chatbot expects one to have. They charge you a return fee even when the product is defective. Exchanging takes days and no proper way to track it on the app. Their dumb chatbot spits the same msg if try to get help from it. What a shame !!
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Extremely disappointing customer service
They have marked my product as delivered when I did not receive it. And even after complaining so many times, there has been no action from their end! Very disappointing after sales service! I did not expect this from Snitch. I am a new customer. This was my 3rd product that I ordered. But after the service I have seen from you guys, I don’t see myself being a customer of Snitch in future. And nor will I recommend this Brand to any of my friends or family. I really hope you atleast sort out my issue after writing so much. Because I haven’t received a single mail or message from the Snitch of whether they will be replacing my product or give me a refund or till when would this be resolved.
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Poor customer care
It’s not about product, it’s about snitch customer support , if u try to retuen an article they forst shows return accepted, but then for 7 days , they just send a mgs that pick up failed , no body will contact u , but they will daily share same mgs and if u will try seeking help from customer chat they will say wait for 24-48 hours and similarly 7 days are completed and no action is take and this way u can’t return an article here !!! So be aware , then u can only ezchange the article . I even raused the ticket for the sane but they wrote the reason that delivery agent was unable to reach u , for delivery they were easily able to reach but for return they are unable !!!
Would never recommend anyone this store for shopping
Would never recommend anyone this store for shopping
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Worst delivery experience
I had ordered a shirt from Snitch and the delivery was handled by Bluedart. The courier service kept sending me messages saying “delivery attempt failed” without actually attempting delivery, without calling, and without even visiting my address. I had to chase customer support multiple times just to get my prepaid order delivered.
On top of that, I had to wait 9 minutes in a queue just to speak with customer support because there was only one agent (Vishal) handling 9 people at the same time. That’s ridiculous for a brand claiming to be premium.
To make it worse, Snitch even asked me to reschedule delivery myself instead of handling it from their end. If I had chosen Cash on Delivery, I would have been charged ₹100 extra for delivery, which is completely unfair given how unreliable their courier partner is.
Overall, this was one of the worst shopping experiences I’ve had. A simple shirt delivery turned into unnecessary stress, and I will think twice before ordering again.
On top of that, I had to wait 9 minutes in a queue just to speak with customer support because there was only one agent (Vishal) handling 9 people at the same time. That’s ridiculous for a brand claiming to be premium.
To make it worse, Snitch even asked me to reschedule delivery myself instead of handling it from their end. If I had chosen Cash on Delivery, I would have been charged ₹100 extra for delivery, which is completely unfair given how unreliable their courier partner is.
Overall, this was one of the worst shopping experiences I’ve had. A simple shirt delivery turned into unnecessary stress, and I will think twice before ordering again.
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Buggy App
I’ve been trying to return/exchange 3 of my items. The return button is somehow now available on a few products which are already sold out. Instead it shows an exchange button which makes no sense as the product is already sold out.
Seems like some developer has switched the return and exchange button functionality 😅
Contacting them is again an issue. The chatbot is buggy too, doesn’t allow you to put manual inputs. Needs to select from a list of options which are again not very intuitive.
Seems like some developer has switched the return and exchange button functionality 😅
Contacting them is again an issue. The chatbot is buggy too, doesn’t allow you to put manual inputs. Needs to select from a list of options which are again not very intuitive.
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Pathetic product quality and customer service
I bought a shirt in may month to gift trusting the brand but it turned out to be something else, the shirt was used only 2 times and got torn without any stretch or cut with no rough usage it has the worst quality and second thing is the customer service I tried connecting to customer support via mail and they refused to give any help. First they asked for the picture of the shirt with the logo once sent they said we can’t help and ignored the other mails.
I asked them for replacement or compensation as well but they ignored the mail closing the ticket.
I won’t suggest anyone to trust this brand and it’s really really overhyped not worth it, neither the hype nor the product.
I asked them for replacement or compensation as well but they ignored the mail closing the ticket.
I won’t suggest anyone to trust this brand and it’s really really overhyped not worth it, neither the hype nor the product.
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Scam company
Worst customer service ever. Products are the cheapest quality. Not worthy at all
Pathetic!!!!
My first experience with Snitch has been utterly disgraceful! What a complete mess you’ve made of my order! I specifically ordered a white recto white stripe shirt, and what do I get? A completely different black shirt that doesn’t even fit me! I thought Snitch was supposed to be a reputable brand, but this is nothing but a pathetic hype. And to make matters worse, your so-called customer support is nonexistent—completely useless and unresponsive! This level of incompetence is unacceptable from a brand that claims to be professional. I demand you deliver the correct order immediately, the one I specifically asked for. If not, I want my refund within the next 24 hours—no excuses!
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Extremely Poor Delivery System & Misleading Timelines
I’ve ordered from Snitch multiple times and every single time the delivery experience has been extremely disappointing. They claim 1–2 day delivery, but in reality, the product often arrives after 10–15 days, if at all. There is no proper tracking, no timely updates, and their customer support is irresponsible and unresponsive.
They lure customers by showing fast delivery options, but once the payment is done, you’re left waiting endlessly. This has happened to me more than once. Very unprofessional and unreliable service.
Snitch seriously needs to fix their logistics and customer care if they want to retain customers. Right now, it’s just a waste of time and money.
They lure customers by showing fast delivery options, but once the payment is done, you’re left waiting endlessly. This has happened to me more than once. Very unprofessional and unreliable service.
Snitch seriously needs to fix their logistics and customer care if they want to retain customers. Right now, it’s just a waste of time and money.
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Snitch Stole My Money and My Patience – Worst Customer Service Ever!”
don’t usually leave reviews, but Snitch truly earned this one.
Sure, the clothes look good in photos — sleek, trendy, affordable — but don’t let the aesthetic fool you. The customer service is hands-down the worst I’ve ever experienced.
Ordered a shirt. Got the wrong size. Tried to exchange it — and that’s where the nightmare began.
Their so-called “customer care” is basically a black hole. Emails? Ignored.
Calls? Either don’t connect or you get vague, robotic replies like “we are looking into it” — for weeks.
The chat support? Might as well talk to a wall.
The return process is a joke. Their pickup agent cancelled twice without notice, then they had the audacity to mark it as “customer unavailable.” Excuse me?? I was sitting at home WAITING.
And guess what? After all this effort, I still don’t have my refund. It’s been over a month. No updates. No resolution. Just silence.
Snitch feels like a scam with good lighting.
Great branding, zero backbone. If this is how they treat paying customers, I can’t imagine how they handle complaints internally.
Save your time, money, and sanity. Shop literally anywhere else.
Sure, the clothes look good in photos — sleek, trendy, affordable — but don’t let the aesthetic fool you. The customer service is hands-down the worst I’ve ever experienced.
Ordered a shirt. Got the wrong size. Tried to exchange it — and that’s where the nightmare began.
Their so-called “customer care” is basically a black hole. Emails? Ignored.
Calls? Either don’t connect or you get vague, robotic replies like “we are looking into it” — for weeks.
The chat support? Might as well talk to a wall.
The return process is a joke. Their pickup agent cancelled twice without notice, then they had the audacity to mark it as “customer unavailable.” Excuse me?? I was sitting at home WAITING.
And guess what? After all this effort, I still don’t have my refund. It’s been over a month. No updates. No resolution. Just silence.
Snitch feels like a scam with good lighting.
Great branding, zero backbone. If this is how they treat paying customers, I can’t imagine how they handle complaints internally.
Save your time, money, and sanity. Shop literally anywhere else.
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No login options
I’m trying to login to my snitch account to access my old order history but there is no way to login using only my email id.
Frustrating Return Process – No Resolution Even After 2 Weeks
I’ve been trying to return a product I bought from Snitch for the past two weeks, and the experience has been extremely disappointing. Despite multiple follow-ups through the app and email, I haven’t received any proper response or resolution.
The return process is advertised as smooth and hassle-free, but in reality, it’s been the opposite. The support team has been either unresponsive or has given vague replies with no real progress.
This level of service is unacceptable, especially for a brand that positions itself as modern and customer-friendly. I expected much better. Until the return and customer support process is improved, I cannot recommend this app or brand to anyone.
The return process is advertised as smooth and hassle-free, but in reality, it’s been the opposite. The support team has been either unresponsive or has given vague replies with no real progress.
This level of service is unacceptable, especially for a brand that positions itself as modern and customer-friendly. I expected much better. Until the return and customer support process is improved, I cannot recommend this app or brand to anyone.
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Worst customer service
Worst customer service ever nobody is coming to pick up my return order and even when I try to reach out to snitch they don’t even do call back and and when I try to do chat nobody replies and I have been trying to this for an week again and again it shows pick up failed
Read before ordering
Returns are a pain. Fit/size is a major problem. I ordered 3 items and one had defects and other one didnt fit me well so initiated return. The shadowfax idk which company assigned for return was so unprofessional. He is asking for some price tag which I didnt get I only got size S written on my tag so he cancelled my return and also didnt pick my call. I call him 10 times to tell me what happened he just left the order at my gate. I wasnt at home. Also one item had smell of perfume like it was worn so obviously I m not going to order it. Snitch is no match for established brands like zara or h&m.
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Extremely Disappointed – Poor Service & Delayed Processes
I had a really frustrating experience with Snitch. I bought 3 products from their offline store and had to order 3 more online because they weren’t available in-store. I placed my order on 23rd May, and the delivery was promised by 25th May—but I only received it on 26th May.
One of the T-shirts I ordered had a size issue. I immediately requested an exchange on the same day (26th May). Since then, the exchange still hasn’t been completed. I raised the issue twice with customer care, and today, 30th May, I made a third complaint.
The customer agent now tells me that only after the return is picked up and verified (which itself takes 2–3 days) will they process the exchange—and then it will take more days to ship the correct size. That’s way too much delay for such a simple exchange.
So, I asked them to just process a refund because I no longer want to buy anything from them. Now, they’re saying that even the refund will only be processed 7 business days after the product is returned and verified.
This whole process feels like a scam. Extremely poor service, slow timelines, and zero accountability. I would strongly recommend NOT buying Snitch products online.
One of the T-shirts I ordered had a size issue. I immediately requested an exchange on the same day (26th May). Since then, the exchange still hasn’t been completed. I raised the issue twice with customer care, and today, 30th May, I made a third complaint.
The customer agent now tells me that only after the return is picked up and verified (which itself takes 2–3 days) will they process the exchange—and then it will take more days to ship the correct size. That’s way too much delay for such a simple exchange.
So, I asked them to just process a refund because I no longer want to buy anything from them. Now, they’re saying that even the refund will only be processed 7 business days after the product is returned and verified.
This whole process feels like a scam. Extremely poor service, slow timelines, and zero accountability. I would strongly recommend NOT buying Snitch products online.
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