Truly the worst customer service
By far one of the worst customer support experiences I’ve ever had.
It’s been over a month, and I still haven’t received the refund for two returned items. Despite repeated follow-ups, the issue remains unresolved. Every interaction with customer support has been a complete waste of time.
The most infuriating part is that support tickets are routinely marked as “resolved” without any actual resolution. No explanation, no update, no refund—just an attempt to close the case and move on. It seems like their priority is improving their ticket metrics rather than helping customers.
At this point, it genuinely feels like once Snitch has your money, getting it back is entirely your problem. The complete lack of accountability and ownership is shocking. A company that cannot process a simple refund even after a month, while repeatedly ignoring its customers, has no business claiming to provide good service.
Save yourself the frustration and think twice before ordering from Snitch. If anything goes wrong with your order or refund, don’t expect their customer support to help. Based on my experience, you’re likely to be ignored, passed around, and left waiting indefinitely while your tickets are quietly closed without a solution.
Absolutely unacceptable.
It’s been over a month, and I still haven’t received the refund for two returned items. Despite repeated follow-ups, the issue remains unresolved. Every interaction with customer support has been a complete waste of time.
The most infuriating part is that support tickets are routinely marked as “resolved” without any actual resolution. No explanation, no update, no refund—just an attempt to close the case and move on. It seems like their priority is improving their ticket metrics rather than helping customers.
At this point, it genuinely feels like once Snitch has your money, getting it back is entirely your problem. The complete lack of accountability and ownership is shocking. A company that cannot process a simple refund even after a month, while repeatedly ignoring its customers, has no business claiming to provide good service.
Save yourself the frustration and think twice before ordering from Snitch. If anything goes wrong with your order or refund, don’t expect their customer support to help. Based on my experience, you’re likely to be ignored, passed around, and left waiting indefinitely while your tickets are quietly closed without a solution.
Absolutely unacceptable.
Show more
Order issue
I ordered 2 jeans and 1 shirt from Snitch. Initially, I accidentally forgot to include my society name in the delivery address, which caused my first order to be undeliverable. I immediately contacted customer care, and they assured me they had raised a ticket to update my address. Later, they marked the ticket as "resolved," so I assumed the issue had been fixed.
Based on that, I placed another order for 1 more pair of jeans and 1 shirt using the correct address. It's now been 10 days, and only the jeans from my second order has been delivered. The shirt from the second order hasn't even been shipped. As for my first order, I've been following up with customer support every single day. They keep raising new tickets and marking them as resolved without actually solving the problem.
This is the most pathetic customer service I've experienced from any online shopping platform. I've also reached out to their team on LinkedIn and even messaged the CEO, but I received no response. Their team replied once on LinkedIn and then completely stopped responding.
If anyone from Snitch's concerned team is reading this, please call me and resolve my issue. Otherwise, I strongly recommend that people think twice before ordering from Snitch. I am extremely frustrated with this experience and will never order from them again.
The decision is yours, but based on my experience, I would advise others to be very careful before placing an order with Snitch.
Based on that, I placed another order for 1 more pair of jeans and 1 shirt using the correct address. It's now been 10 days, and only the jeans from my second order has been delivered. The shirt from the second order hasn't even been shipped. As for my first order, I've been following up with customer support every single day. They keep raising new tickets and marking them as resolved without actually solving the problem.
This is the most pathetic customer service I've experienced from any online shopping platform. I've also reached out to their team on LinkedIn and even messaged the CEO, but I received no response. Their team replied once on LinkedIn and then completely stopped responding.
If anyone from Snitch's concerned team is reading this, please call me and resolve my issue. Otherwise, I strongly recommend that people think twice before ordering from Snitch. I am extremely frustrated with this experience and will never order from them again.
The decision is yours, but based on my experience, I would advise others to be very careful before placing an order with Snitch.
Show more
I love snitch
I am oldest costumer on snitch give more offer ❤️
Worst experience and Customer Service
Trying to reach them from past 10 days no resolution from them. App is unresponsive worst user experience. Customer service team is like a dead end no help nothing.
Never recommending it to someone and also never using in future
Never recommending it to someone and also never using in future
Fraud Application
I have placed an order on 23rd November. On the app it says it has reached the location on 25th of November. It is 1st December today and I am yet to receive the order. The delivery date was 27th. It was for a wedding outfit and I was left with no choice but to buy something from a different Store. They ask a time slot for callback and do not call. Plus their delivery partners hold the courier and meanwhile if you want to cancel it the application customer says - “there was an error processing your selection. Please try again”. There is no way you can get your money back or even the outfit you paid for. Both are stuck for indefinite period and customer service is terrible.
Show more
