Good quality and great designs, but the app is clunky
As a person who lives overseas and gets subjected to brands with twice or thrice the pricing, the quality and designs of their clothes are top notch. I had, on multiple occasions, got approached by people asking me where I bought the clothes which I think says a lot about what House of Rare is doing right. But unfortunately, their app feels like an imitation of their website. It feels clunky, I had a couple drop offs, and the payment portal doesn’t feel right. I prefer if you guys worked on it, cleaned it up a little and make it feel more like an app and less like a website?
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Bugs and worst customer care
I had 1300 points. I tried to redeem before I could pay, the app reloaded. And now when I tried again, the points were gone. The history? It shows nothing. This has happened 2-3 times now. And these people don’t seem to care. Because why do that. And the customer care? Worse. They just didn’t respond to email and close the ticket on their own!!! How can it get worse? They have nothing but to make customer life worse. I have been a loyal customer ever since this company started. But have to give it, their customer care is the pathetic.
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Subject: App Performance Issues and Cart Handling for Sold-Out Items
We noticed significant latency issues in the app. The experience is currently very slow, especially while selecting items and placing orders, which impacts usability.
Another issue observed is related to cart behavior:
* When an item added to the cart becomes sold out, the app currently removes it silently from the cart.
* Instead, there should be a clear message, warning, or visual highlight indicating that the item is no longer available or has gone out of stock.
Suggested improvement:
* Keep the item visible in the cart with an “Out of Stock” label or disabled state.
* Show a notification/toast informing the user that the item is no longer available before checkout.
Please prioritize fixing the latency/performance issues along with improving the cart experience for sold-out items.
Another issue observed is related to cart behavior:
* When an item added to the cart becomes sold out, the app currently removes it silently from the cart.
* Instead, there should be a clear message, warning, or visual highlight indicating that the item is no longer available or has gone out of stock.
Suggested improvement:
* Keep the item visible in the cart with an “Out of Stock” label or disabled state.
* Show a notification/toast informing the user that the item is no longer available before checkout.
Please prioritize fixing the latency/performance issues along with improving the cart experience for sold-out items.
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Extremely disappointing experience with Rare Rabbit
Ordered a shirt for a festival, but it never arrived on time. The worst part? It took them over a week just to inform me that the product failed QC. By then, it was too late to make any alternative arrangements.
Poor communication and lack of accountability completely ruined the experience. You expect better from a brand like this.
Would not recommend if you’re ordering for any time-sensitive occasion. Hoping the team takes this seriously and improves both delivery timelines and customer communication.
Poor communication and lack of accountability completely ruined the experience. You expect better from a brand like this.
Would not recommend if you’re ordering for any time-sensitive occasion. Hoping the team takes this seriously and improves both delivery timelines and customer communication.
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Response from developer
Thank you for your feedback. We’re sorry that your experience did not meet expectations. We would like to understand the concern better and assist you further. Please share more details with us on our support email id - support@thehouseofrare.com, so we can work on improving your experience.
Unfair Return/Exchange Means
Extremely poor and misleading experience with Rare Rabbit. I ordered a T-shirt that didn’t fit, and their exchange policy is highly restrictive and unfair. The app only allows exchanges with a few selected items—most of which are priced higher—forcing customers to pay extra even after full payment.
This appears to be a deceptive practice and against basic consumer rights. Customers should not be compelled to spend more money just to exchange a product. Either provide a fair, unrestricted exchange policy or issue a full refund.
If this is not resolved, I will be forced to escalate the matter to consumer grievance authorities.
This appears to be a deceptive practice and against basic consumer rights. Customers should not be compelled to spend more money just to exchange a product. Either provide a fair, unrestricted exchange policy or issue a full refund.
If this is not resolved, I will be forced to escalate the matter to consumer grievance authorities.
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Response from developer
Thank you for your feedback. We’re sorry that your experience did not meet expectations. We would like to understand the concern better and assist you further. Please share more details with us on our support email id - support@thehouseofrare.com, so we can work on improving your experience.
