Good quality and great designs, but the app is clunky
Bugs and worst customer care
Subject: App Performance Issues and Cart Handling for Sold-Out Items
Another issue observed is related to cart behavior:
* When an item added to the cart becomes sold out, the app currently removes it silently from the cart.
* Instead, there should be a clear message, warning, or visual highlight indicating that the item is no longer available or has gone out of stock.
Suggested improvement:
* Keep the item visible in the cart with an “Out of Stock” label or disabled state.
* Show a notification/toast informing the user that the item is no longer available before checkout.
Please prioritize fixing the latency/performance issues along with improving the cart experience for sold-out items.
Response from developer
Thank you for your feedback. We’re sorry that your experience did not meet expectations. We would like to understand the concern better and assist you further. Please share more details with us on our support email id - support@thehouseofrare.com, so we can work on improving your experience.
Extremely disappointing experience with Rare Rabbit
Poor communication and lack of accountability completely ruined the experience. You expect better from a brand like this.
Would not recommend if you’re ordering for any time-sensitive occasion. Hoping the team takes this seriously and improves both delivery timelines and customer communication.
Response from developer
Thank you for your feedback. We’re sorry that your experience did not meet expectations. We would like to understand the concern better and assist you further. Please share more details with us on our support email id - support@thehouseofrare.com, so we can work on improving your experience.
Unfair Return/Exchange Means
This appears to be a deceptive practice and against basic consumer rights. Customers should not be compelled to spend more money just to exchange a product. Either provide a fair, unrestricted exchange policy or issue a full refund.
If this is not resolved, I will be forced to escalate the matter to consumer grievance authorities.
Response from developer
Thank you for your feedback. We’re sorry that your experience did not meet expectations. We would like to understand the concern better and assist you further. Please share more details with us on our support email id - support@thehouseofrare.com, so we can work on improving your experience.
