App functionality not working properly
We can list multiple issues , in order history we cannot see the orders properly, recent order are missing and when comes to points sometimes it’s showing and sometimes it’s not showing, also when we update the app all the wish list items and cart items will wiped off and go to contact us page and scroll down and there will be a call now button with phone number, when you click that it open call alert with diff number 😂, what a validation, app should be same as the product they claim, it’s like beta app
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My experience
Rare Rabbit has, without a doubt, the most pathetic customer service I have ever experienced.
For four consecutive days, your delivery partner falsely marked delivery attempts while I was at home waiting for my order. This wasn’t a one-time mistake—it happened repeatedly. When I finally called the delivery partner to ask what was going on, the response I received was, “Haan, nahi denge. Jo karna hai kar lo.” That single sentence tells you everything about the level of professionalism your company tolerates.
I immediately reported this to the Rare Rabbit support team, expecting at least some accountability. Instead, my complaint was completely ignored. No action, no resolution, no apology—just absolute indifference.
You market yourselves as a premium brand, but your service is an absolute joke. Premium pricing with third-rate customer support is nothing more than a scam on customer expectations. If this is how you treat paying customers, then your brand deserves every bit of criticism it gets.
This has been the worst shopping experience I’ve ever had. I will never order from Rare Rabbit again, and I strongly advise others to think twice before trusting this company with their money.
For four consecutive days, your delivery partner falsely marked delivery attempts while I was at home waiting for my order. This wasn’t a one-time mistake—it happened repeatedly. When I finally called the delivery partner to ask what was going on, the response I received was, “Haan, nahi denge. Jo karna hai kar lo.” That single sentence tells you everything about the level of professionalism your company tolerates.
I immediately reported this to the Rare Rabbit support team, expecting at least some accountability. Instead, my complaint was completely ignored. No action, no resolution, no apology—just absolute indifference.
You market yourselves as a premium brand, but your service is an absolute joke. Premium pricing with third-rate customer support is nothing more than a scam on customer expectations. If this is how you treat paying customers, then your brand deserves every bit of criticism it gets.
This has been the worst shopping experience I’ve ever had. I will never order from Rare Rabbit again, and I strongly advise others to think twice before trusting this company with their money.
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Response from developer
Thank you for your feedback. We’re sorry that your experience did not meet expectations. We would like to understand the concern better and assist you further. Please share more details with us on our support email id - support@thehouseofrare.com, so we can work on improving your experience.
Good quality and great designs, but the app is clunky
As a person who lives overseas and gets subjected to brands with twice or thrice the pricing, the quality and designs of their clothes are top notch. I had, on multiple occasions, got approached by people asking me where I bought the clothes which I think says a lot about what House of Rare is doing right. But unfortunately, their app feels like an imitation of their website. It feels clunky, I had a couple drop offs, and the payment portal doesn’t feel right. I prefer if you guys worked on it, cleaned it up a little and make it feel more like an app and less like a website?
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Bugs and worst customer care
I had 1300 points. I tried to redeem before I could pay, the app reloaded. And now when I tried again, the points were gone. The history? It shows nothing. This has happened 2-3 times now. And these people don’t seem to care. Because why do that. And the customer care? Worse. They just didn’t respond to email and close the ticket on their own!!! How can it get worse? They have nothing but to make customer life worse. I have been a loyal customer ever since this company started. But have to give it, their customer care is the pathetic.
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Response from developer
Thank you for your feedback. We’re sorry that your experience did not meet expectations. We would like to understand the concern better and assist you further. Please share more details with us on our support email id - support@thehouseofrare.com, so we can work on improving your experience.
Subject: App Performance Issues and Cart Handling for Sold-Out Items
We noticed significant latency issues in the app. The experience is currently very slow, especially while selecting items and placing orders, which impacts usability.
Another issue observed is related to cart behavior:
* When an item added to the cart becomes sold out, the app currently removes it silently from the cart.
* Instead, there should be a clear message, warning, or visual highlight indicating that the item is no longer available or has gone out of stock.
Suggested improvement:
* Keep the item visible in the cart with an “Out of Stock” label or disabled state.
* Show a notification/toast informing the user that the item is no longer available before checkout.
Please prioritize fixing the latency/performance issues along with improving the cart experience for sold-out items.
Another issue observed is related to cart behavior:
* When an item added to the cart becomes sold out, the app currently removes it silently from the cart.
* Instead, there should be a clear message, warning, or visual highlight indicating that the item is no longer available or has gone out of stock.
Suggested improvement:
* Keep the item visible in the cart with an “Out of Stock” label or disabled state.
* Show a notification/toast informing the user that the item is no longer available before checkout.
Please prioritize fixing the latency/performance issues along with improving the cart experience for sold-out items.
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Response from developer
Thank you for your feedback. We’re sorry that your experience did not meet expectations. We would like to understand the concern better and assist you further. Please share more details with us on our support email id - support@thehouseofrare.com, so we can work on improving your experience.
