Survey
I like Soarion because of the customer service I receive from the tellers at the bank in Del Rio.
They are very helpful and consistent in their work
They are very helpful and consistent in their work
Soarion Credit Union
Tried to get a loan but, I was unable to get a loan. I’ve been with this bank for a while. And my pay check goes into my bank account every month.
Customer Service & IT and AI
Soarion Credit Union
Very helpful
This app helps me control my funds from anywhere.
Simply Devine
Simple to the point good my only gripe is I wish I could copy the routing number
App is not good anymore
All of a sudden the app doesn't sync. I changed settings and now it won't let me save those settings! Junk app now!
Review
Great app
Hard to get customer support
Need my options for customer help
Ok
Ook
Uncomfortable
Fix your app so I don’t have to sign in twice. Otherwise I question if I’ve been hacked.
Moving Banks
Not only is the app a pain, the credit union as a whole makes it incredibly difficult to get to your own money. I don’t recommend the bank or the app. If you ever need to transfer money to friend or family member, good luck.
Rubbish and inconvenience
as a member of this credit union for the last 15 to 20 years I think the new name came with way too many changes many of which are very inconvenient and honestly extremely inconvenient for the members and I want to say that it honestly is a kick in the headthat this credit union has allowed anyone off the streets to join it's despicable
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Avoid bank at all cost
Switching my auto loan to this bank was the worst decision ever! Do not bank with this company! Customer service is non existent! You will never get any resolution to any concerns about you account or finances. They lie about solving problems. I just left this bank and refinanced my car with capital one. Avoid soarion at all cost!
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So far so good
Smooth app. Haven’t had a problem with it. Pretty much straightforward.
Terrible New CU
The app reflecting balance is inaccurate and I’m getting reported for left over balances of under $10 to the credit bureaus and no alerts are made. Losing major points on my credit report ever since this CU took over AAFCU! It’s ridiculous. I make my payment on time and a little bit extra of what is shown and I’m still somehow leaving a couple dollars balance which doesn’t make sense. Something is really wrong with this CU. Stay away.
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Not a fan of the update app
UGH!!! Red on a white background is hard to read and hard on my eyes. Are you aware that black on white is the easiest to read???
You changed the Bill Pay feature and I had no idea how to schedule a payment.
A new look for the app doesn’t mean better.
You changed the Bill Pay feature and I had no idea how to schedule a payment.
A new look for the app doesn’t mean better.
Response from developer
We are sorry to hear of your recent experience with our app but hope our rep was able to resolve the issue. If you have any trouble moving forward, please email us and we would be happy to assist you. -AFFCU
Love it
Love it
Afcu is extremely dependable
I love my afcu 😍😍👍 keep up the great work.
App doesn’t show how much I owe
This app doesn’t show how much I owe. But it does show much more I can owe. Make this app better by showing the “Ledger Bslance” on the dashboard. Members have to click several times to get that info.
Response from developer
Thank you for your feedback and the 5-star rating! We will be sure to pass this on to our development team. In the meantime, we hope you continue to enjoy all the digital features available to you. Thank you for your membership. -AFFCU
Checks
Wish I was able to print copies of checks (front and back) if necessary - inconvenient to have to call and get a copy emailed from customer service
