Free
About
All-in-one Contact Center Solution
Contacting, make the world borderless
Enjoy a better experience of contact center
--Make your customers happy
We help top brands improve their
customer satisfaction and NPS
--Make your team more efficient
We use our products and AI to improve
the productivity of customer service
agent teams
--One-stop Solution
Sobot provides not only SaaS but also
On-premise service. Our professional team
deliver customized service to our clients
--Intelligent
Leveraging AI and Big Data technology for
improving efficiency & revenue
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What's New in SOBOT
3.6.3
July 3, 2026
- Added the batch transfer capability for conversations, enabling batch selection of conversations and performing transfer based on department/agent. - Added call V7 monitoring and statistics capabilities, supporting real-time monitoring, metric statistics, filtering, sorting, department tree and line selection scenarios. - Optimized the Korean translations for each module. - Added 50 custom attachment capabilities for work orders. - Custom card guidance text for large models supports rich text. - Fixed the abnormal selector for `ZCChatUserModel name`. - Optimized the judgment of special call login switching, cancellation registration and hang-up events.
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