Amazing customer service!
Society 6 is an amazing company with the consumer at heart! I ordered a mediation pillow for a discounted rate and was super excited to get it in. A couple months went by and I didn’t receive it. I live in AK so a long wait is to be expected but not that long. So I talked to fed ex and they said it was delivered, I guessed that maybe I had a porch pirate steal my package.
I was really upset and contacted society 6 support and they were very friendly and helpful. They expidited me a new pillow with no problems at all, it arrived within 3 weeks! I was very gratful and just wanted to share that they really are willing to go above and beyond for their customers. (:
I was really upset and contacted society 6 support and they were very friendly and helpful. They expidited me a new pillow with no problems at all, it arrived within 3 weeks! I was very gratful and just wanted to share that they really are willing to go above and beyond for their customers. (:
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Still manages to be the worst shopping app I have ever attempted to use
I’ve bought some decent stuff from Society6. I’ve had my comforter for over 6 years, through weekly machine washing/dryer, and it still looks great. But their app makes it borderline impossible to shop. I don’t know how they can mess up something so horribly that so many other apps do just fine with…it’s like they’re TRYING to lose business.
I notice there was an update, so I opened the app hoping that maybe all the issues that have been PLAGUING this app for YEARS finally got fixed…nope. Now I can’t even see images because they take five years to load. And it’s not my internet, because all of my other apps are working just fine. Not to mention, everything that I favorited from the previous update never saved…so my wishlist is empty.
For the love of god, hire someone competent to fix your app if you want anyone to be able to use it…
I notice there was an update, so I opened the app hoping that maybe all the issues that have been PLAGUING this app for YEARS finally got fixed…nope. Now I can’t even see images because they take five years to load. And it’s not my internet, because all of my other apps are working just fine. Not to mention, everything that I favorited from the previous update never saved…so my wishlist is empty.
For the love of god, hire someone competent to fix your app if you want anyone to be able to use it…
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Response from developer
Thanks for the feedback and apologies for the poor experience. We've been able to reproduce your issue and are working on a fix. In the future if you have issues please use the share feedback link in the account section under the menu item with the person on it. We take that feedback seriously and want to build a great app for our customers.
Cool art, terrible app
I’ve found a few really cool pieces from here. My number one complaint though is that the dimensions the prints come in are so incredibly difficult to find frames for. I almost think it’s intentional to force you to go for the framed art option. But like, I wanna find my own unique frames for my prints. I’ve bought art in varying sizes and it’s always the same story.
Second is that this app constantly logs me out after I close it so I constantly have to log back in to use.
Sometimes it deletes my entire “favorites” list too which is frustrating. I’ll spend an hour at a time looking through and saving art only for it to be all gone again next time I log in.
I honestly probably won’t be purchasing from society 6 again after my previous purchase. 2 prints, one in a small and one in a large. Both in dimensions apparently so obscure that I can’t find frames even after visiting multiple stores.
Second is that this app constantly logs me out after I close it so I constantly have to log back in to use.
Sometimes it deletes my entire “favorites” list too which is frustrating. I’ll spend an hour at a time looking through and saving art only for it to be all gone again next time I log in.
I honestly probably won’t be purchasing from society 6 again after my previous purchase. 2 prints, one in a small and one in a large. Both in dimensions apparently so obscure that I can’t find frames even after visiting multiple stores.
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No Proper Artist Functionality
Seems to me Society6 has forgotten about what makes their whole business function, the Artists. I figured id download the app since their website functionality was pretty bad for dealing with organizing your products and storefront. Its always been pretty bad but its some how worse on the phone. So I decided to check to see if they have an app. They do! But its sole purpose is catered to shoppers. Wow. I mean I get it. They need to make money and the cut they take already is a lot but for print to buy it is what it is. But as an Artist, you can’t help but feel completely neglected within this app. Like the main reason this company exists is because of the Artists but nah lets not include them with making the app. I guess they figure they have enough of us and our art. Now they just need money.
And for the record. Their shirts prints wear out exceptionally fast. Their prints are way darker than you would expect. And their frame sizes are misleadingly small. So much so they refunded me on my own art purchases when I complained about it.
If you’re an artist starting out. Sure its okay to use. But its not in any way ideal. I haven’t sold much. 26 items. My total profit? $62.
If you like buying obscure art, cool. But I suggest reaching out to the artist separately. So if you truly care about supporting them they get a bigger cut than this company takes.
And for the record. Their shirts prints wear out exceptionally fast. Their prints are way darker than you would expect. And their frame sizes are misleadingly small. So much so they refunded me on my own art purchases when I complained about it.
If you’re an artist starting out. Sure its okay to use. But its not in any way ideal. I haven’t sold much. 26 items. My total profit? $62.
If you like buying obscure art, cool. But I suggest reaching out to the artist separately. So if you truly care about supporting them they get a bigger cut than this company takes.
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Terrible app
It's as if they stopped the app development halfway through and decided to cut the budget by 99% and hired someone's 13 year old nephew. Saying the app is terrible and non-functional would be a compliment.
The price showed up as scrambled and inaccurate to what I actually spent. Like, just a random number. I had to look at my bank record to make sure that I wasn't being charged the number that shows up. The tracking shows my address as being completely different than what it is. I hope I even receive my order. When I sign into Society6 on my computer, it's fine. But when in the app, nothing is correct. Why is it so different? I feel like my financial information is at risk with how bad it is. There has to be a security flaw in it. I love Society6, but their app needs an overhaul because it's unusable.
The price showed up as scrambled and inaccurate to what I actually spent. Like, just a random number. I had to look at my bank record to make sure that I wasn't being charged the number that shows up. The tracking shows my address as being completely different than what it is. I hope I even receive my order. When I sign into Society6 on my computer, it's fine. But when in the app, nothing is correct. Why is it so different? I feel like my financial information is at risk with how bad it is. There has to be a security flaw in it. I love Society6, but their app needs an overhaul because it's unusable.
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