SoFloGO Reviews: Is It Legit?

SoFloGO
SoFloGO
South Florida Regional Transportation Authority

Customer Experience

Positive experience7.7% of reviews
Neutral3.4% of reviews
Negative experience88.9% of reviews

~ Based on 117 written reviews from the US App Store.

What users say about SoFloGO

Is SoFloGO Safe?

SoFloGO has mixed safety signals based on user ratings. AppsHunter Safety Score for SoFloGO is 50/100.

This assessment is based on 425 user ratings, with an App Store average of 2.4/5.

Safety Analysis

35.0% of ratings point to a safe experience
10.0% of ratings suggest some concerns
55.0% of ratings point to a risky experience

~ Based on 20 App Store ratings for SoFloGO.

Is SoFloGO Legit?

SoFloGO appears legitimate, with a few gaps. AppsHunter Legitimacy Score for SoFloGO is 70/100.

Based on 70 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Pas facile

J’ai pas été capable de payer mon ticket de train avec le site fonctionne pas bien

Problem

I have been trying and trying and trying to send my information so I can get the senior discount but every method or email I send comes back to me as an invalid email address… can someone please help me? Thanks
Robert Burns

Does not support international cell numbers

I can’t create an account if you don’t have a USA cellular number I don’t really need sms messages. The tri rail ticket machines have issues with credit cards from overseas often so I was hoping that this app would help with that.

Not a good app

It is really hard to navigate and seems like it has a lot of bugs and glitches to figure out

Confusing and Questionable Payment Portal

On one page you can only pay for a weekend pass or monthly pass. On a different page you can pay for a single use pass. Tapping on that yields a Chase HTML in-app webpage that’s pretty sketchy to give CC info to. Plus, I don’t use Chase. Why is Chase the only option?!

Illegitimate App

The app makes claims to be the official booking app but it is not. The app is also very deceiving. It shows you a screen as though you’re booking a route but then books a non corresponding ticket. No service available on how to get refunded.

I guess they don’t want you to pay.

Was having a much better experience with this app over Tri-Rails awful app. That was until I had to update my payment information, because I couldn’t. So back to paper tickets 🤦‍♂️ update, my updated cc info just stopped working and can’t reenter. One of the machines at FLL airport not reading cc. The worst public transport interface system in USA 🇺🇸
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Single day ticket on Tri-rail

Known glitch - I was excited to install SoFloGo to buy a single day ticket on tri-rail. I need a weekday tickets since I’m going down to Miami airport. It would not allow me to buy a single day ticket during the week. So now after setting the app, it is useless to me

Good option

I had a really good experience with this app!

No

Terrible in every way.

App deserves 0 stars!!!!!!!

Can’t buy more than one ticket at a time. Terrible App to navigate. I finally purchased tickets for the following day and said I had 4 hours to use the ticket. Being the ticket expired at midnight, I called the next day about this. They would not issue me a new ticket and they said there’s no refunds as well. FIX THE DAMN APP!!!!!
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Sucks!!!!

Never on time. Train needs an upgrade

Tri rail bus at FLL airport train station

I have just recently been based at FLL and the past 2 days waiting for the bus , being the only one waiting the bus driver pulls up and pulls away . No stopping . I wave and he just gives me the wait finger and leaves . This is ridiculous. Just because I am 1 does not mean he can just leave me behind . Getting an uber again .
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Try station employee

Rude not very helpful, I also noticed not many workers in other stations as well

Bad app experience!

No Apple pay
No way to buy ticket ahead of time more than 4 hours
No way to buy multiple tickets
Long signup process
No guest purchases
No information about ticket purchasing transit options

Vincent

Payment after selecting ticket doesn’t work, just goes to a white screen. “Logging in” with you Tri-rail credentials doesn’t work either

Worst app ever

Impossible to navigate, goes blank repeatedly, all types of glitches. Who ever created this should not be a developer

Doesn’t Work

Hopped on the train last minute so I didn’t have a chance to buy a physical ticket. Of course the app doesn’t work so I got a formal warning when they checked for tickets and I wasn’t able to buy one. Thanks for not working.

Payment doesn’t work

App just goes blank when trying to add a payment method. There is no point in using this app.

Can’t pay for tickets through the app

Wok let you add nor remove your card info. SMH rlly liked the app so I could pre-purchase my train ticket. Pretty useless now