Doesn’t Work
Hopped on the train last minute so I didn’t have a chance to buy a physical ticket. Of course the app doesn’t work so I got a formal warning when they checked for tickets and I wasn’t able to buy one. Thanks for not working.
Payment doesn’t work
App just goes blank when trying to add a payment method. There is no point in using this app.
Can’t pay for tickets through the app
Wok let you add nor remove your card info. SMH rlly liked the app so I could pre-purchase my train ticket. Pretty useless now
Don’t waste your time on this!!
Worst app ever!!!
The payments page is broken
There seems to be a bug where once you get to the payments section after selecting your ticket options for Tri rail, the page goes blank and just displays a white screen. I was relying on this app and got written a warning because I was unable to complete my purchase. Maybe they will fix it, but I don’t know how else to tell the app team that this feature is broken.
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Horrible app
I brought my ridebct bus pass through the app and everything went smoothly. I then purchased my train pass and it was processed on my end. It showed that I had a 4 hour time limit until it expired. I even screenshotted my pass (the QR code didn’t show up). While on the train, the guy who checks the pass came to me and to my surprise I cannot find my ticket nor did it showed up in my recent purchases. This was embarrassing as a first time train goer who’s relying on this app to ensure my safety and smooth transportation but this was not the case. I even went to get ahead and buy a new ticket but then the app started glitching. Every time I went to add my card on file it just had a white blank screen. This was a very stressful situation to me and I do not wish it on anyone. The train guy asked for my id instead and said I’ll be getting a warning. This is ridiculous. I called the transit contact support and said the ticket was not processed???? Fix this app. you’re making it seem like people are getting a free ride without purchasing.
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Zero stars
Doesn’t work as advertised
Operation
The app is always running into problems, I can’t add a payment method and I have no funds physically with me, let alone a card, I was expecting to take care of it digitally and I’m having nonstop problems, do better smh!
App Doesn’t Work
The app doesn’t work. Takes a lot of effort to set up an account, and when you get to the payment screen it just turns white—nothing ever loads or appears. It’s literally a bricked app.
Virtually Useless
All seemed fine until trying to add a payment method to a connected account or trying to purchase a ticket. White screen and no ability to do anything further. Seems like a common complaint.
If the kiosks on the station platforms don’t work, not sure how TriRail expects anyone to buy a ticket.
If the kiosks on the station platforms don’t work, not sure how TriRail expects anyone to buy a ticket.
No monthly pass
The monthly pass for July 2026 is not available and called customer service. They tell me it’s a known issue but that I can buy it at one of two stations with an easy card. What is the point if the goal is to use this vs tapping on every day. I understand why so many bad ratings. The app does need an overhaul because it was made without any easy way to understand.
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From Bad to Worse
Today, World Cup 2026 in Miami. The App is down. Cannot buy Weekend (Discount) pass or ANY ticket on Tri-Rail.
Total Failure. Ticket Machines do NOT sell discount tickets, even tapping a Tri-Rail Discount Fare Easy Card.
Still No Transfer (cash balance) Capabilities.
Designed & Operated by folks who never rode public transit.
Total Failure. Ticket Machines do NOT sell discount tickets, even tapping a Tri-Rail Discount Fare Easy Card.
Still No Transfer (cash balance) Capabilities.
Designed & Operated by folks who never rode public transit.
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Worst app I have ever used
Unable to add payment method, I get a blank white page; called customer care; after you press 1 for English, line gets cut automatically
App doesn’t take payment
I didn’t want to download this app I wanted to buy a physical ticket but of course the stations ticket machines are down and they won’t fix them because they want you to use this stupid app! I’m so tired of having to download apps to do simple things like ride a train or a damn bus! I entered my card info twice and it declined my transaction not to mention the ticket machine took $10 from my Venmo account even though I cancelled the transaction. You guys need to fix the machines and this stupid app. Until then I’m not paying to ride the train!
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Awful app
It’s actually a consolidation app for several other travel apps. Doesn’t look legit so not keen to put my credit card in there and can’t find where you can use Apple Pay. This whole system
seems to be set up to be difficult to use, to discourage public transport ! Once again, awful app !
seems to be set up to be difficult to use, to discourage public transport ! Once again, awful app !
Confusing
This app is difficult to navigate and confusing to use.
Horrible customer service
I received a horrible customer service from your West Palm Beach station.
Tracking
Bus drivers don’t logon the app so that we the patrons can track their location on the routes. This is especially true in the afternoon. Afternoon supervisors need to fix this issue.
A
Most successful rage baiting app it won’t let me sign up via email how do I even pay
Never able to buy a ticket online
I have tried two different email accounts. Why is something so simple made to be so difficult with your app.
